Remote Customer Support Jobs (1,195)
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Customer Support Specialist - Benefits Marketplace
The specialist will provide expert guidance and technical support to customers via email, chat, or video conferencing while maintaining deep product knowledge. They will also document interactions in the CRM and collaborate with Product and Engineering teams to resolve issues and improve services.
Customer Support Team Lead
The Support Team Lead will manage day-to-day support operations, including ticket resolution, incoming communications, and team performance tracking. They will also focus on process improvement, training team members, and collaborating with other departments to enhance the customer experience.
Customer Support Specialist, Docs & Work Auth
The specialist will provide expert technical guidance and resolve customer inquiries via email, chat, or video conferencing. They will also document interactions in the CRM and collaborate with Product and Engineering teams to improve service quality.
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Customer Support Engineer (CSE)
Manage complex customer issues from intake through resolution, including technical investigation and cross-functional escalation. Participate in global on-call rotations and coordinate high-severity incidents across engineering and product teams.
Zendesk Knowledge Program Manager, Customer Support
Build and lead Nielsen Customer Support’s knowledge program, owning the strategy, governance, quality, coverage, and effectiveness of customer-facing and internal content. Establish and mature KCS practices, coach support teams, improve self-service content, and use data and feedback to drive continuous improvement.
RTM Customer Support Specialist - 1099 Contractor Opportunity
You will educate and enable clinicians on the Physitrack platform regarding Remote Therapeutic Monitoring (RTM) policies and billing codes. Additionally, you will support sales and customer success teams by providing clinical expertise during prospective client calls.
Customer Support and Operations Specialist with German (SaaS Business Applications)
The specialist provides second-level technical support, diagnoses issues, and ensures SLA adherence for SaaS applications. They also deliver training to power users and clients while documenting support cases and contributing to knowledge base development.
Spanish & Catalan-Speaking Customer Support Expert
You will serve as the primary point of contact for customers, managing account and billing inquiries while troubleshooting technical issues. Additionally, you will provide accurate information about products and services to ensure high levels of customer satisfaction.
Director, Customer Support
The Director of Customer Support leads the centralized Customer Operations organization, overseeing service, dispatch, workforce management, and quality assurance. This role develops and executes strategies to improve customer satisfaction, operational efficiency, and business performance through data-driven decision-making and technology innovation.
Lead, Customer Support
The Customer Service Team Leader is responsible for guiding and supporting the team to ensure high-quality interactions and timely resolution of customer enquiries. They will monitor performance metrics, provide coaching, and manage daily operations to maintain a positive and effective team environment.
Patient Account Specialist - Customer Support
The Patient Account Specialist will handle inbound patient calls to assist with billing inquiries, insurance questions, and payment processing. They are responsible for maintaining professional relationships and escalating complex issues to the Accounts Receivable team.
Customer Support Manager - State of Arizona
The Customer Support Manager is responsible for managing the Lifecycle Service business for assigned contracts in Arizona, ensuring customer satisfaction and SLA compliance. They will oversee contract renewals, manage subcontractor relationships, and drive operational excellence through process improvements and revenue forecasting.
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Customer Support Specialist
The Customer Support Specialist acts as the primary point of contact for customers via phone, email, and chat to resolve issues and provide assistance. They are responsible for documenting customer cases thoroughly and routing complex issues to the appropriate internal resources.
Customer support / Atención al cliente - Frances e Ingles
Provide technical support and facilitate communication between the IT department and international clients. Manage and update information in the CRM while ensuring project deadlines and documentation are maintained.
Customer Support Specialist
You will serve as a frontline resource for customers, addressing support cases via phone, email, and video call regarding clinical workflows and technical issues. Additionally, you will support feature testing, create knowledge base documentation, and assist with customer training.
Customer Support Specialist, Infinity
You will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features. Additionally, you will collaborate with internal teams to document solutions and contribute to process improvements based on client feedback.
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