Act as a strategic partner for enterprise customers to drive product adoption, retention, and maximum value realization. Manage the end-to-end customer lifecycle, including onboarding, strategic reviews, and the renewal process.
Remote Customer Success Jobs (1,759)
Search = customer success
Lead and develop a team of Customer Success Managers to operationalize data privacy for clients while owning renewal performance. Act as a player-coach by managing direct customer relationships and building scalable CS playbooks and processes.
The Customer Success Manager serves as the primary point of contact for assigned clients, managing onboarding, implementation, and ongoing support. They are responsible for delivering standardized training and monitoring client engagement to ensure high satisfaction and adoption.
Manage a portfolio of healthcare customers to drive product adoption, satisfaction, and retention. Partner with internal teams and customer stakeholders to align athenahealth solutions with business goals and improve performance outcomes.
Act as a technical subject matter expert to support clients post-purchase, ensuring ROI and optimizing security infrastructure. Collaborate with product and engineering teams to create technical guides and resolve critical customer issues.
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Act as a strategic partner to key clients, leading their technical migration from legacy technology to the Navan platform. Drive product adoption, retention, and satisfaction through regular business reviews and acting as the voice of the customer for internal teams.
Manage a high-volume portfolio of over 150 accounts to drive adoption, retention, and long-term value. Utilize automation and data-driven health monitoring to proactively engage customers and mitigate churn.
Lead end-to-end customer onboarding and implementation while developing custom success playbooks for brands. Act as the primary point of contact for troubleshooting and translate customer insights into product feedback.
Lead the setup and support for North American clients to ensure the successful launch and adoption of the collaborative learning platform. Focus on contract renewals, meeting client KPIs, and developing one-to-many communication processes to drive business impact.
Oversee large business and enterprise customers to ensure sustained success and maximum value from their investment. Develop customer success plans, analyze progress data, and collaborate across departments to resolve escalations and create success stories.
Oversee large business and enterprise customers to ensure sustained success and maximum value from the platform. Develop customer success plans, analyze progress data, and collaborate across departments to resolve escalations and create success stories.
Oversee large business and enterprise customers to ensure sustained success and maximum value from the platform. Develop customer success plans, analyze progress data, and collaborate across departments to resolve escalations and create success stories.
Customer Success Manager, Tier 2 (South Central)
Eltropy Inc.
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Full Time
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2 Weeks Ago
Eltropy Inc.
Manage a portfolio of 50 mid-size community financial institutions to ensure maximum product value and customer satisfaction. Drive retention and revenue growth through strategic business reviews, success plans, and identifying upsell opportunities.
Manage the full post-signature lifecycle for B2B enterprise partners in the UK and EU, ensuring successful onboarding, adoption, and renewal. Act as the primary point of contact to align partner goals with platform outcomes and provide technical guidance on Alpaca's APIs.
Manage a portfolio of mid-market and enterprise accounts to maintain high retention and drive platform adoption. Conduct business reviews, handle objections, and collaborate with internal teams to advocate for customer needs.
Influencer Marketing Customer Success & Analytics Specialist
AWISEE
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Full Time
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2 Weeks Ago
AWISEE
The role is split equally between managing client relationships to ensure retention and tracking influencer campaign performance. Key tasks include preparing performance reports, monitoring KPIs, and recommending optimization strategies to improve ROI.
The Head of Customer Success will define and execute processes to improve customer experience, retention, and revenue growth. This includes owning the renewal process, identifying upsell opportunities, and translating customer data into product improvements.
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Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
Manage the end-to-end customer lifecycle from pre-sales technical discovery and onboarding to long-term retention and growth. Act as a technical subject-matter expert to drive product adoption, monitor customer health, and identify expansion opportunities.
Pay Customer Success Manager, MM/Ent 44 APPLICANTS
Remote - Referral Board
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Full Time
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2 Weeks Ago
Remote - Referral Board
Manage a portfolio of Payroll and EOR products, focusing on proactive engagement, adoption, and retention. Drive commercial impact by identifying sales opportunities and maintaining operational excellence through system hygiene.
Manage a portfolio of clients across LATAM, Spain, and Portugal to ensure successful onboarding and long-term product adoption. Collaborate with sales and product teams to monitor client health, reduce churn, and identify upsell opportunities.
Manage and nurture customer relationships to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor by analyzing customer data and proposing actionable tactics to increase their business revenue.
Own the end-to-end customer lifecycle from onboarding and deployment to renewal and expansion. Act as a strategic advisor by redesigning procurement workflows and driving operational change to ensure ROI.
Manage the success and retention of complex, high-value enterprise accounts as a trusted advisor to executive stakeholders. Drive business outcomes through strategic planning, adoption of Jamf solutions, and ownership of renewals.
Manage inbound support tickets and diagnose technical issues for self-serve users of the BEAMON AI Legal AI Suite. Identify friction patterns and product bugs to provide actionable insights to the growth and engineering teams.
Customer Success Manager
Esri UK & Ireland & Helyx
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Full Time
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2 Weeks Ago
Esri UK & Ireland & Helyx
Manage a hybrid portfolio consisting of 70% existing customer success and 30% new customer acquisition within the real estate and retail markets. Develop account strategies and execute the full sales cycle to help organizations unlock value from GIS and location intelligence.
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Partner with account teams to drive growth, renewals, and expansions while ensuring efficient client onboarding and adoption. Develop customized success plans and maintain strong relationships with property managers to drive key business outcomes.
Act as the primary technical security advisor for Sales and Customer Success teams to resolve security blockers and build customer trust. Lead technical conversations with CISOs and security officers to validate Wrike's security posture and promote premium security features.
Proactively engage customers using data signals to align product capabilities with business outcomes and drive adoption. Collaborate cross-functionally to identify at-risk accounts and uncover opportunities to expand customer relationships.
The role focuses on driving customer value and product adoption through data-driven engagement and strategic alignment of product capabilities. It involves collaborating cross-functionally to reduce churn and identify opportunities for relationship expansion.
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