Customer Experience Talent Community

Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns. Collaborate with dispatch and field teams to resolve complex customer issues and ensure reliable service.

Customer Experience Specialist

Senior Director, Digital Transformation & AI Strategy, Customer Experience & Enablement

Define and lead the global AI and digital transformation strategy for Customer Care & Order Operations to modernize customer engagement and service delivery. Partner across enterprise functions to translate business priorities into scalable digital capabilities and drive measurable operational performance.

Customer Experience and Business Operations Specialist

The specialist will serve as the primary point of contact for nonprofits, schools, and libraries, handling support requests, account onboarding, and order processing. Additionally, they will document customer experience workflows, track performance metrics, and collaborate with internal teams to improve service delivery.

Part-Time Customer Experience Coordinator (Remote)

The Customer Experience Coordinator conducts daily phone surveys to gather customer feedback and documents results accurately within the CRM. They are responsible for managing customer inquiries via email and escalating issues to the appropriate internal teams.

Customer Experience Specialist - Tier I

The specialist handles omni-channel customer contacts including phone, chat, text, and email to provide sales and service support. They are responsible for resolving inquiries, promoting products, and maintaining accurate customer data while adhering to company standards.

Remote Bilingual Vietnamese Customer Experience Specialist

The Customer Experience Specialist provides compassionate, seamless service to members by resolving inquiries and building caring connections. They are responsible for documenting interactions, managing complex situations, and supporting outreach initiatives to improve member engagement.

Remote Bilingual Mandarin Customer Experience Specialist

The Customer Experience Specialist provides compassionate, seamless service to members by resolving inquiries and building caring connections. They are responsible for documenting interactions, managing complex member issues, and supporting outreach initiatives to improve the overall member experience.

Planning Specialist, Customer Experience

The Planning Specialist utilizes route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. They are responsible for maintaining customer information, analyzing resource availability, and reporting key performance metrics to management.

Customer Experience Specialist - Tier I

The specialist handles omni-channel customer contacts including phone, chat, text, and email to provide sales and service support. They are responsible for resolving inquiries, promoting products, and maintaining accurate customer data while adhering to company standards.

Customer Experience Specialist - Tier I

The specialist handles omni-channel customer contacts including phone, chat, text, and email to provide sales and service support. They are responsible for resolving inquiries, promoting products, and maintaining accurate customer data while adhering to company standards.

CUSTOMER EXPERIENCE SPECIALIST

The CX Specialist manages inbound and outbound calls to schedule appointments and assist homeowners with inquiries. They are responsible for responding to leads promptly, logging interactions in the CRM, and following established scripts to ensure a positive customer experience.

Customer Experience Associate - Call Center

Handle customer inquiries across phone, chat, email, text, and social media, resolving concerns, updating accounts, and escalating issues or scheduling service when needed. Document interactions, follow up on open work orders, discuss referrals and offerings, and meet individual service and call metrics.

Customer Experience Support | Prácticas

Support the customer experience team across web chat, phone, email, CRM, and social media, resolving customer issues and questions. Manage returns, exchanges, refunds, shipping follow-ups, and coordination with carriers and the warehouse, while proposing improvements to existing processes.

Customer Experience - Dental Lab Technician (French/English)

Collaborate with clinicians in real-time to refine case designs and ensure optimal patient outcomes. Provide technical support via phone, chat, and video while acting as a liaison between doctors and the lab production team.

Customer Experience Customer Success Specialist

The Customer Success Specialist ensures the technical health of customers by providing mentorship on Splunk deployments and driving technical adoption planning. They act as a strategic advisor to help global enterprises optimize data utilization and achieve measurable business outcomes.

Principal - Customer Experience Program Manager

The role involves driving product improvements by gathering engineering insights from strategic enterprise customers and influencing product roadmaps. You will also enable the deployment ecosystem by providing technical expertise and training to partners and customers.

Sr. Director, Customer Experience and Strategic Execution

The Sr. Director leads the Customer Experience and Strategic Execution organization, overseeing executive escalations, customer journey mapping, and enterprise program management. This role is responsible for driving cross-functional alignment to improve customer retention, service quality, and the successful execution of strategic business initiatives.

Customer Experience Global Director

The Global Director is responsible for defining and executing the organization’s global customer experience strategy across all markets and touchpoints. This role leads customer-centric transformation initiatives and partners with cross-functional leadership to improve customer satisfaction and loyalty.

Customer Experience Specialist

The specialist will handle user inquiries across various channels while ensuring high service standards and resolving complex issues. They are responsible for managing crisis situations, monitoring game statistics, and collaborating with internal teams to improve the user experience.

Customer Experience Specialist

You will serve as a trusted advisor to high-net-worth business owners, handling complex fintech issues across banking, credit, and payments. Additionally, you will coordinate with internal teams to resolve multi-stakeholder issues and qualify high-value sales leads.

Executive Virtual Assistant (Customer Experience & Business Operations)

The role involves managing customer communications, booking support, and lead tracking to ensure smooth business operations. Additionally, the assistant will support executive tasks, marketing coordination, and administrative duties to help the team stay organized.

Customer Experience & Operations Coordinator

The coordinator will manage customer inquiries, reservations, and memberships while proactively engaging with clients to encourage court bookings. Additionally, they will oversee remote facility operations, including inventory tracking, scheduling, and coordinating with on-site staff.

Remote Customer Experience Representative - Arizona

Handle inbound inquiries for a diverse range of clients while maintaining professionalism and care. Flexibly switch between different client protocols, data entry requirements, and tailored scripts.

Seasonal Customer Experience Representative

The representative will manage customer inquiries and orders via phone, chat, and email while acting as a liaison between clients and the design team. They are responsible for maintaining accurate account records and providing effective problem-solving to ensure a positive customer experience.

Customer Experience - build with AI

You will build and iterate on AI-powered customer experience systems while managing complex, high-stakes customer inquiries. The role involves identifying operational gaps and scaling support quality through automation and thoughtful process design.

Customer Experience Manager

The Customer Experience Manager will lead day-to-day CX operations across U.S. and EU markets, overseeing support teams, BPO vendors, and AI-enabled tools. They are responsible for driving customer satisfaction, managing budgets, and implementing strategies to improve retention and operational efficiency.

Web Hosting Customer Experience Specialist - English

Provide technical support for web hosting, email, and website issues via phone, email, and chat. Assist customers with content management systems, DNS settings, and general troubleshooting to ensure high satisfaction.

Web Hosting Customer Experience Specialist - French and English

Provide technical support for web hosting, email, and website issues via phone, email, and live chat. Assist customers with content management systems, DNS settings, and general web technology troubleshooting.

Customer Experience Associate 15 applicants

The associate will provide frontline support to users via email and live chat, troubleshooting platform issues and bugs. They will also analyze user feedback to inform product, marketing, and operations teams while monitoring for fraud.