Serve as the primary advocate for clients to foster product adoption, user satisfaction, and successful renewals. Collaborate with internal teams to translate client feedback into product enhancements and manage post-implementation care.
Remote Customer Experience Jobs (821)
Search = customer experience
Act as a trusted advisor and client advocate to foster product adoption and user satisfaction. Collaborate with internal teams to resolve product issues and influence the product roadmap based on client feedback.
Customer Experience Associate – Lebanon/Jordan/Egypt (Remote)
Supersub
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Full Time
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7 Weeks Ago
Supersub
Act as the primary contact for buyers and sellers to resolve inquiries regarding orders, shipping, and platform features. Monitor community safety and report user feedback to product teams to improve the marketplace experience.
Manage end-to-end communication with guests and landlords in French and English to ensure a seamless rental experience. Resolve issues using in-house technology and collaborate with internal teams to optimize the user experience.
Senior Customer Experience Consultant - Conversational Design
TTEC Digital
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Full Time
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7 Weeks Ago
TTEC Digital
Design and implement conversational flows and personalities for Intelligent Virtual Assistants to ensure a human-like AI experience. Act as a trusted advisor to clients by providing guidance on CX automation strategy and analyzing performance data to improve bot interactions.
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Remote Customer Experience- Email, Chat, Call
Essence Journey
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Full Time
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7 Weeks Ago
Essence Journey
The role involves communicating with clients and team members via email, chat, and phone to provide professional support. Responsibilities include managing schedules, updating internal records, and coordinating tasks between departments.
Virtual Customer Experience Advisor
Hopesglobalgetaways
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Full Time
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7 Weeks Ago
Hopesglobalgetaways
Provide personalized support and guidance to clients throughout their journey to ensure a positive customer experience. Manage client information, track requests, and maintain accurate documentation of all interactions.
Account Manager (BPO / Customer Experience) German & English speaking
Newstel GmbH
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Full Time
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7 Weeks Ago
Newstel GmbH
The role acts as the critical link between clients and operational teams, managing multiple e-commerce accounts to ensure service excellence. Responsibilities include leading operational performance, managing Team Leads, and driving strategic improvements to exceed KPIs and SLAs.
Director, Billing Customer Experience Operations (Remote)
Quest Diagnostics
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Full Time
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8 Weeks Ago
Quest Diagnostics
Lead the strategic and operational backbone of a high-volume, omnichannel patient contact center. Oversee workforce management, quality assurance, and performance analytics to optimize patient satisfaction and service delivery.
Lead the product strategy for core customer-facing platform areas including dispatch, performance, and financial settlement. Manage and grow a team of product managers while remaining hands-on in driving the delivery of scalable, self-serve customer experiences.
Customer Experience Representative (Remote from ON, QC)
Waste Logic
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Full Time
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8 Weeks Ago
Waste Logic
Act as the primary liaison for customers by handling inquiries, resolving complaints, and managing service requests. Responsibilities include troubleshooting equipment issues, updating client records, and collaborating across departments to ensure a seamless customer experience.
The associate will schedule and conduct virtual appointments to help members review and select appropriate supplemental benefit plans. They are responsible for explaining coverage options clearly and maintaining accurate documentation for working families.
Customer Experience Representative (PH)
VCloud Interactive LLC
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Full Time
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8 Weeks Ago
VCloud Interactive LLC
Act as the first point of contact for healthcare providers and consumers regarding pharmaceutical products. Provide accurate information using approved reference materials and escalate complex inquiries to appropriate departments.
Customer Experience Technical Representative - Weekend Front
Generac Power Systems
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Full Time
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8 Weeks Ago
Generac Power Systems
Provide technical and non-technical support to customers via phone, email, text, and chat to ensure final resolution of issues. Document all interactions in real-time and maintain key contact center metrics including customer satisfaction and productivity.
Customer Experience Technical Representative - Weekend Core
Generac Power Systems
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Full Time
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8 Weeks Ago
Generac Power Systems
Provide technical and non-technical support to customers via phone, email, text, and chat to ensure final resolution of issues. Document all interactions in real-time and maintain contact center metrics regarding productivity and customer satisfaction.
Responsible for scheduling collision repair appointments and estimates while managing high-volume inbound and outbound customer communications. The role involves assisting with rental cars, tow scheduling, and resolving customer concerns to ensure a best-in-class experience.
Senior Manager, Customer Experience (CX) Technology Engineering
Valvoline Global
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Full Time
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8 Weeks Ago
Valvoline Global
Lead the engineering execution, governance, and operational maturity of global Customer Experience technology platforms including Salesforce and SAP Commerce Cloud. Drive the transition from external system integrator dependency to a high-performing internal engineering organization.
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Bilingual Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers
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Full Time
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9 Weeks Ago
Signet Jewelers
Act as the first point of contact for customers across multiple jewelry brands to provide professional assistance and personalized solutions. Maintain accurate interaction records and manage escalated concerns with empathy and professionalism.
Provide frontline technical support via phone and email to medical professionals, guiding them through platform navigation and practice management workflows. Diagnose software errors, manage tickets in HubSpot, and escalate complex issues to Level 2 support.
Senior Automated Customer Experience / AI Conversation Designer
Super.com
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Full Time
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9 Weeks Ago
Super.com
Design, build, and optimize AI chatbot playbooks and conversational flows across chat and voice channels using the Decagon AI platform. Monitor performance metrics like CSAT and resolution rates to translate customer feedback into actionable AI product improvements.
Handle inbound support requests via chat and email to resolve issues regarding subscriptions, billing, and app features for users in the Americas. Identify user feedback patterns and collaborate with the product team to improve the overall customer experience.
Consult with clients to understand their goals and preferences to provide personalized recommendations and solutions. Coordinate bookings and reservations while maintaining strong long-term client relationships through ongoing support.
Lead global Support, Enablement, Community, and Digital Engagement teams to create a unified, digital-first customer experience. Drive operational excellence across multi-channel support and implement AI-powered journeys to accelerate customer value.
The specialist serves as the primary point of contact for clients, responding to inquiries and coordinating personalized service requests. They are responsible for managing schedules, tracking updates, and maintaining organized records to ensure a positive customer journey.
Serve as the primary day-to-day client partner to manage overall satisfaction, delivery, and program momentum for complex omnichannel initiatives. Lead cross-functional teams and manage internal workflows to ensure projects are delivered on time, on scope, and on strategy.
The specialist serves as the primary point of contact for clients, coordinating service requests and scheduling updates. They are responsible for maintaining accurate digital records and ensuring a seamless, positive client experience.
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Own the quality evaluation and performance monitoring of AI Agents across chat and voice channels to identify risks and conversational breakdowns. Partner with Product and Engineering teams to optimize prompts, escalation logic, and overall AI behavior to improve CSAT.
Lead and develop Tier 1 Customer Service and Tier 2 Technical Support teams, including remote and international members. Oversee the end-to-end customer engagement process, optimize support operations via Zoho Desk, and implement EOS® practices to drive operational excellence.
Manage the customer journey from contract closing through solution presentation and onboarding. Focus on customer engagement, usability, and retention by anticipating needs and providing personalized training.
Provide professional customer support via phone, email, and online platforms to assist with travel reservations and itinerary updates. Coordinate booking details and maintain accurate records to ensure a seamless customer experience.
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