Lead and develop a team of remote Retention Specialists to deliver exceptional omni-channel customer experiences. Drive team performance through KPI management, process optimization, and cross-functional collaboration.
Remote Customer Experience Jobs (821)
Search = customer experience
The Head of Customer Experience will define and execute the post-sale customer strategy, leading teams to improve retention and customer time-to-value. This role involves leveraging AI and automation to optimize the end-to-end customer journey while partnering cross-functionally to drive product adoption.
You will resolve inbound customer inquiries across multiple channels while performing technical troubleshooting on software and hardware. Additionally, you will collaborate with internal teams and maintain help center documentation to improve self-service resources.
Customer Experience Customer Success Specialist II (Full Time) United States
Cisco
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Full Time
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Yesterday
Cisco
You will guide customers through the onboarding process for AI security solutions and translate technical details into clear business outcomes. Additionally, you will champion the customer's perspective internally and track shifts in the AI landscape to improve service delivery.
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The Head of Customer Experience will own the department's strategy, including AI implementation, coaching programs, and service standards. They will also handle high-stakes escalations and collaborate with marketing and product teams to optimize the customer journey.
Develop and implement a national customer-experience model to ensure consistency across all branches and regions. Lead the integration of service platforms and optimize inquiry routing processes using technology and data-driven insights.
Contact Center Customer Experience Specialist - 24hr (Bilingual - Spanish)
U.S. Bank National Association
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Full Time
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Yesterday
U.S. Bank National Association
The specialist provides high-level customer service by resolving inquiries, fraud issues, and technical problems via phone or email. They act as a liaison between customers and various bank departments to ensure accurate and professional account support.
The Senior Manager will own and execute a prioritized customer experience roadmap while managing cross-functional teams to drive operational improvements. They will also synthesize customer insights from various data sources to define service channel strategies and evolve the Voice of Customer platform.
The Customer Experience Partner serves as a primary advocate for Elite travelers, building relationships and providing personalized support. They collaborate with internal teams to ensure service consistency, resolve concerns, and identify opportunities for process improvement.
You will provide efficient support to users, manage logistics between buyers and sellers, and act as the primary voice of the brand. Additionally, you will provide feedback to internal teams to help streamline operations and support business scaling.
Customer Experience & Operations Consultant (Temporary, Remote)
Sirva
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Contract, Full Time, Part Time
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Yesterday
Sirva
The consultant serves as the primary point of coordination for customers throughout their mobility journey, providing guidance and support across various service lines. They proactively manage customer interactions, ensure data integrity, and collaborate with internal teams and supplier partners to meet service level agreements.
The specialist provides high-level customer service by responding to inquiries and resolving complex issues related to fraud and internet operations. They act as a liaison between customers and various bank departments to ensure effective problem resolution.
The Customer Experience Agent will handle customer inquiries, resolve service-related issues, and manage ticket-related tasks to ensure a seamless experience. They will also engage with customers via email and chat while maintaining the company's online reputation.
Customer Experience, Program Manager | West Region
iRhythm Technologies, Inc.
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Full Time
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Yesterday
iRhythm Technologies, Inc.
The Program Manager will design and execute customer experience strategies to drive adoption of Zio services within large health systems. They will partner with internal sales teams and external clinical stakeholders to standardize care and optimize operational efficiencies.
The Customer Experience Manager will champion service excellence and act as the voice of the customer to drive satisfaction and loyalty. They will lead cross-functional initiatives, manage escalations, and analyze feedback to improve key customer touchpoints.
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Remote Customer Experience Associate III
Conduent State & Local Solutions, Inc
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Other, Full Time
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2 Days Ago
Conduent State & Local Solutions, Inc
The associate will handle inbound calls from debit cardholders, assist with escalations, and provide support for agent chats and supervisor callbacks. They are also responsible for data entry related to disputes and assisting with department work assignments.
Remote Customer Experience Associate I
Conduent State & Local Solutions, Inc
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Other, Full Time
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2 Days Ago
Conduent State & Local Solutions, Inc
Manage a high volume of inbound calls while providing accurate information regarding cardholder accounts and transactions. Maintain confidentiality and compliance with regulations while ensuring a high level of customer satisfaction.
Serve as the primary engineering advocate and technical lead for strategic enterprise customers, managing high-severity incidents and driving proactive security improvements. Influence product roadmaps and engineering priorities by representing the voice of the customer and analyzing systemic security trends.
You will lead the CX Design practice to create cohesive, end-to-end customer journeys across self-service, AI, and human-assisted channels. Additionally, you will manage a team to turn operational insights into scalable service blueprints and govern the AI knowledge system.
The Customer Experience Specialist will monitor customer-facing platforms to resolve issues and conduct outreach while maintaining high operational standards. They will also guide customers through onboarding, provide training, and collaborate with internal teams to ensure product adoption and satisfaction.
The specialist will handle user inquiries across various channels, aiming to exceed service expectations and resolve complex issues. They are responsible for managing crisis situations, monitoring game statistics, and collaborating with internal teams to ensure a high-quality user experience.
Customer Experience Remote Representative
Globe Life AIL - Lisa Russel
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Full Time
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3 Days Ago
Globe Life AIL - Lisa Russel
The representative will conduct virtual client meetings via Zoom to explain benefit options and guide them through the enrollment process. They are also responsible for maintaining accurate client records and participating in ongoing professional development.
Remote Customer Experience Team Lead
Globe Life AIL - Lisa Russel
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Full Time
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4 Days Ago
Globe Life AIL - Lisa Russel
The Team Lead will deliver exceptional customer service while coaching and supporting team members to achieve performance goals. They will also collaborate with leadership to improve client satisfaction and foster a positive, growth-oriented team culture.
Remote Customer Experience Team Lead
Globe Life AIL - Lisa Russel
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Full Time
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4 Days Ago
Globe Life AIL - Lisa Russel
The Remote Customer Experience Team Lead is responsible for mentoring and supporting a team to deliver exceptional client experiences. They will conduct virtual meetings, provide ongoing performance feedback, and contribute to process improvements.
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Team Lead, Customer Experience
Multiplier Technologies Private Limited
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Full Time
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4 Days Ago
Multiplier Technologies Private Limited
Lead and manage a high-performing team of global EOR and payroll support specialists to ensure KPIs and SLAs are met. Drive operational excellence by analyzing team performance, implementing data-driven solutions, and refining support procedures.
The Customer Experience Manager drives software adoption, value realization, and renewal growth by managing customer journeys and mitigating risks. They act as a senior advocate, collaborating with internal teams to deliver strategic outcomes and high-quality experiences for complex Federal and DoD accounts.
Customer Experience Planner
Hopesglobalgetaways
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Full Time, Part Time
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4 Days Ago
Hopesglobalgetaways
The Customer Experience Planner is responsible for researching travel options, coordinating services, and creating organized vacation plans for clients. They must maintain clear communication with travelers throughout the planning process and ensure all reservation details are accurate.
Communicate with clients via email, chat, and phone to provide timely assistance and finalize service details. Collaborate with internal teams to resolve complex situations and ensure a smooth client experience.
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