The role involves performing recurring backup health checks, patch remediation, and infrastructure monitoring across multiple client environments. You will also be responsible for maintaining accurate ticket documentation and escalating unresolved technical incidents to internal teams.
Provide advanced L2 technical support for on-premises and hybrid cloud environments while managing incidents and service requests. Maintain and administer Windows infrastructure, Microsoft 365 services, and endpoint security to ensure reliable client outcomes.
The role involves serving as a technical escalation point for complex Microsoft cloud environments and driving technology modernization through automation and security improvements. You will also be responsible for mentoring junior engineers and establishing technical standards across multi-tenant customer environments.
Plan and deliver cybersecurity, compliance, maturity, and AI governance assessments, evaluating controls and documenting evidence-based findings against relevant frameworks and regulations. Advise clients and executives on business risks, remediation priorities, governance improvements, and ongoing assurance while maintaining assessment quality and independence.
The Product Manager will develop and maintain the product roadmap while translating business needs into actionable requirements for engineering teams. They are responsible for tracking project delivery, identifying risks, and improving user experience across mobile and internal platforms.
The Sales Administrator will manage the end-to-end quotation and proposal process for technology solutions, including hardware, software, and managed services. They will act as a bridge between sales and technical teams to ensure accurate scoping and efficient procurement.
Review and validate month-end close activities, reconciliations, payment runs, and management reports across Australian client accounts, identifying discrepancies and maintaining reporting quality and financial controls. Work with the CFO and Sri Lanka-based development team to provide financial oversight, improve automated finance workflows, and deliver clear commentary on client financial performance.
You will be responsible for executing multi-channel B2B marketing campaigns, managing marketing automation in HubSpot, and tracking performance metrics to drive lead generation. Additionally, you will collaborate with leadership and partners to produce creative assets and optimize campaign ROI.
The L3 Security Engineer will lead security architecture, design, and implementation across multiple customer environments while mentoring junior staff. They are responsible for managing complex security incidents, vulnerability remediation, and establishing consistent security standards.
Design and implement SharePoint information architecture and Microsoft 365 Copilot solutions to optimize organizational collaboration and business processes. Manage technical delivery, quality assurance, and client communication while ensuring secure and scalable solution deployment.
Act as the primary technical escalation point for Level 1 and Level 2 engineers while managing complex technical issues through to resolution. Deliver end-to-end customer infrastructure projects, including Microsoft 365 migrations and Azure deployments, while mentoring the wider engineering team.
The L2 Support Engineer will manage service requests, monitor system health, and resolve technical incidents within a managed services environment. They will also drive automation, maintain documentation, and ensure secure IT operations through proactive maintenance and vendor liaison.
The analyst will own and resolve Level 1 and Level 2 technical incidents while ensuring accurate documentation and timely client communication. They are responsible for managing Microsoft 365 environments and escalating complex security or infrastructure issues as needed.
The L3 Engineer will own and resolve complex escalated technical issues while providing coaching and technical guidance to Level 1 and Level 2 technicians. They will also contribute to internal knowledge bases, maintain high standards of documentation, and support project delivery as needed.
Design and implement a scalable Salesforce automated testing framework from the ground up to replace manual testing processes. Integrate automated testing into CI/CD pipelines and manage test data, environments, and defect tracking to ensure high software quality.
The Sales Administrator will coordinate end-to-end sales processes, including quotations, procurement, and contract renewals within an MSP environment. They are also responsible for maintaining CRM and PSA records, managing billing support, and facilitating communication between internal teams and customers.
The Technical Team Lead will provide technical coaching, guidance, and capability development for L1, L2, and L3 support engineers. They will also lead technical guilds, facilitate knowledge sharing, and support technical assessments to ensure service excellence.
The role involves providing high-level technical leadership, managing complex infrastructure and cloud projects, and acting as the primary escalation point for technical teams. You will also be responsible for designing secure solutions, conducting vulnerability assessments, and mentoring staff to ensure high service delivery standards.
The engineer will design, configure, and improve internal IT systems and service-delivery tools while providing Level 1 to Level 3 technical support. They are responsible for implementing security controls, managing Microsoft 365 environments, and maintaining comprehensive technical documentation.
The IT Support Engineer will provide L1/L2 technical support for Windows endpoints, Microsoft 365 services, and network connectivity. They are responsible for managing incidents via Jira, performing user administration, and collaborating with senior engineers to resolve complex technical issues.
You will build and maintain data pipelines, integrations, and reporting datasets to support internal and client requirements. Additionally, you will develop dashboards and visualisations while ensuring data accuracy and resolving quality issues.
The analyst will act as the primary point of contact for LS Central and Dynamics 365 Business Central, managing incidents and service requests to ensure timely resolution. They will also collaborate with senior analysts and developers to maintain system stability and contribute to knowledge base documentation.
The engineer will own and resolve L2/L3 technical escalations across Microsoft 365, networking, and backup environments for multiple clients. They will also provide technical guidance to junior staff, maintain documentation, and contribute to proactive service improvements.
Design, develop, and maintain scalable backend services and RESTful APIs using Laravel. Collaborate with cross-functional teams including frontend, mobile, and QA to deliver high-quality features and support system integrations.
Design, develop, and maintain automation workflows using Rewst to improve operational efficiency for MSP customers. Lead technical onboarding and establish a Centre of Excellence to standardize automation practices and reusable solutions.
The role involves managing sales quotations, contract administration, and vendor licensing reconciliation to ensure operational alignment. You will also maintain CRM data accuracy, generate reports, and drive process improvements across business functions.
Provide Level 2/3 technical support for complex hardware, software, and network issues across client environments. Manage infrastructure maintenance, system migrations, and security implementations while ensuring high-quality customer service.
Conduct high-volume outbound prospecting to business owners and directors to generate qualified appointments. Manage prospect data in CRM systems and participate in ongoing sales training and coaching.
You will deliver network and security projects across Cisco environments while managing support queues and troubleshooting customer issues. Additionally, you will contribute to automation initiatives and maintain high-quality documentation to improve operational standards.
You will contribute to building cloud-based opportunities and connecting with the company for future AWS-related projects. The role involves leveraging your expertise to support the growth of the AWS talent pool at Dijital Team.
Design, deploy, and maintain scalable cloud infrastructure primarily on AWS while collaborating with DevOps and engineering teams. Implement automation, CI/CD pipelines, and monitoring solutions to ensure system reliability and security.
You will design, build, and optimize automation solutions across diverse client environments while managing the full lifecycle of workstreams from testing to deployment. Additionally, you will act as a bridge between technical and non-technical stakeholders to gather requirements and document efficient system processes.
The role involves supporting recruitment operations, maintaining hiring workflows, and managing candidate communications to ensure a seamless hiring experience. Additionally, the associate will assist in employer branding initiatives, recruitment marketing, and event coordination to attract and engage top talent.
The Senior Digital Marketing Specialist will manage website performance, content creation, and digital campaigns to drive lead generation and brand growth. They will also leverage AI tools to optimize marketing workflows and coordinate webinars while collaborating with sales teams on lead qualification.
Develop, maintain, and enhance scalable full-stack web applications for desktop and mobile platforms while integrating backend services and APIs. Collaborate with cross-functional teams to ensure high-quality delivery using AI-assisted development tools and modern engineering practices.
The Digital Marketer will own the digital infrastructure, including CRM administration, marketing automation, and website management to support revenue activity. They are responsible for implementing digital journeys, tracking performance, and continuously optimizing conversion paths.
The Network Engineer will maintain, administer, and support customer network infrastructure, including routers, switches, and firewalls. They are responsible for monitoring performance, troubleshooting technical issues, and implementing security measures to ensure reliable customer environments.
The specialist will develop and execute a structured B2B marketing program, including content creation, demand generation campaigns, and sales enablement. They are responsible for assessing existing marketing activities, managing the HubSpot platform, and driving lead generation to support business growth.
Design, develop, and maintain automated workflows and system integrations to improve operational efficiency across internal business platforms. Collaborate with stakeholders to translate business requirements into secure, scalable technical solutions and maintain comprehensive documentation.
Design, develop, and maintain scalable backend services and RESTful APIs using Laravel. Collaborate with cross-functional teams to deliver secure, maintainable features and integrate with AWS services.
Design, develop, and maintain enterprise Tableau dashboards and data models to empower data-driven decision-making. Collaborate with stakeholders to translate business requirements into scalable analytics solutions and provide end-user training.
Design, develop, and maintain scalable automation solutions and integrations to improve operational efficiency within a Managed Service Provider environment. This includes building MCP servers to integrate AI services into operational workflows and automating service desk and business processes.
Monitor security alerts and perform initial triage of potential incidents across multiple client environments using SIEM and endpoint protection tools. Maintain detailed incident documentation and support containment and remediation activities within a 24x7 rotating shift roster.
