Provide Level 2/3 technical support for complex hardware, software, and network issues across client environments. Manage infrastructure maintenance, system migrations, and security implementations while ensuring high-quality customer service.
Conduct high-volume outbound prospecting to business owners and directors to generate qualified appointments. Manage prospect data in CRM systems and participate in ongoing sales training and coaching.
The L3 Engineer will take end-to-end ownership of complex technical escalations and major incidents while driving root-cause analysis and service improvements. They will also support Microsoft-focused projects, manage infrastructure environments, and facilitate the secure adoption of AI-enabled workflows.
You will deliver network and security projects across Cisco environments while managing support queues and troubleshooting customer issues. Additionally, you will contribute to automation initiatives and maintain high-quality documentation to improve operational standards.
You will contribute to building cloud-based opportunities and connecting with the company for future AWS-related projects. The role involves leveraging your expertise to support the growth of the AWS talent pool at Dijital Team.
Design, deploy, and maintain scalable cloud infrastructure primarily on AWS while collaborating with DevOps and engineering teams. Implement automation, CI/CD pipelines, and monitoring solutions to ensure system reliability and security.
Act as the final technical escalation point for complex infrastructure issues and provide technical guidance to L1/L2 engineers. Design, implement, and maintain secure network and cloud solutions while conducting root cause analysis for complex incidents.
You will provide technical support for Microsoft and end-user environments while taking ownership of customer issues through to resolution. Additionally, you will maintain accurate documentation and contribute to process improvements within the service desk team.
You will design, build, and optimize automation solutions across diverse client environments while managing the full lifecycle of workstreams from testing to deployment. Additionally, you will act as a bridge between technical and non-technical stakeholders to gather requirements and document efficient system processes.
The role involves supporting recruitment operations, maintaining hiring workflows, and managing candidate communications to ensure a seamless hiring experience. Additionally, the associate will assist in employer branding initiatives, recruitment marketing, and event coordination to attract and engage top talent.
The Senior Digital Marketing Specialist will manage website performance, content creation, and digital campaigns to drive lead generation and brand growth. They will also leverage AI tools to optimize marketing workflows and coordinate webinars while collaborating with sales teams on lead qualification.
Resolve escalated Level 2 technical incidents and service requests while maintaining accurate documentation of client environments. Investigate recurring technical issues and provide clear, actionable escalations to Level 3 engineers when necessary.
Act as the primary technical escalation point for complex incidents and requests while maintaining accurate documentation and ticket records. Collaborate with engineering teams to diagnose issues, support project deployments, and ensure service delivery meets agreed SLAs.
You will act as a senior escalation point for complex technical incidents and lead advanced troubleshooting across cloud and on-premises infrastructure. Additionally, you will design, configure, and deploy security and infrastructure solutions while providing technical guidance to junior engineering teams.
Develop, maintain, and enhance scalable full-stack web applications for desktop and mobile platforms while integrating backend services and APIs. Collaborate with cross-functional teams to ensure high-quality delivery using AI-assisted development tools and modern engineering practices.
The Digital Marketer will own the digital infrastructure, including CRM administration, marketing automation, and website management to support revenue activity. They are responsible for implementing digital journeys, tracking performance, and continuously optimizing conversion paths.
The Network Engineer will maintain, administer, and support customer network infrastructure, including routers, switches, and firewalls. They are responsible for monitoring performance, troubleshooting technical issues, and implementing security measures to ensure reliable customer environments.
The specialist will develop and execute a structured B2B marketing program, including content creation, demand generation campaigns, and sales enablement. They are responsible for assessing existing marketing activities, managing the HubSpot platform, and driving lead generation to support business growth.
The Learning and Development Specialist will identify skills gaps, design and facilitate engaging learning programs, and measure their impact on organizational performance. They will collaborate with cross-functional teams to foster a culture of continuous learning and support career progression across the organization.
The Systems Administrator will manage, monitor, and secure a distributed infrastructure including Proxmox hypervisors, Windows and Linux servers, and CCTV systems. They are also responsible for backup verification, endpoint security management, and providing service desk support for property-based technology.
Lead the end-to-end delivery of complex infrastructure, cloud, and networking projects while managing scope, budgets, and resources. Act as the primary point of contact for clients and coordinate cross-functional technical teams to ensure successful project outcomes.
You will administer, maintain, and troubleshoot Microsoft Windows Server environments while providing senior-level support for workstations and virtualized infrastructure. The role involves managing Active Directory, resolving complex Level 3 escalations, and utilizing PowerShell for automation and system health maintenance.
Serve as the senior escalation point for complex infrastructure, networking, and security issues while leading troubleshooting during critical incidents. Drive operational improvements through automation, documentation, and root-cause analysis to ensure high-quality service delivery.
Design, develop, and maintain automated workflows and system integrations to improve operational efficiency across internal business platforms. Collaborate with stakeholders to translate business requirements into secure, scalable technical solutions and maintain comprehensive documentation.
Design, develop, and maintain scalable backend services and RESTful APIs using Laravel. Collaborate with cross-functional teams to deliver secure, maintainable features and integrate with AWS services.
Lead the design, development, and optimization of enterprise integration solutions, specifically connecting Salesforce with other business platforms. Establish integration standards and governance while mentoring internal teams to build long-term technical capability.
Design, develop, and maintain enterprise Tableau dashboards and data models to empower data-driven decision-making. Collaborate with stakeholders to translate business requirements into scalable analytics solutions and provide end-user training.
Lead the end-to-end delivery of complex technology, data integration, and change management projects for clients. Act as the primary point of contact to translate business requirements into structured delivery plans while managing scope, budgets, and stakeholders.
Design, develop, and maintain scalable automation solutions and integrations to improve operational efficiency within a Managed Service Provider environment. This includes building MCP servers to integrate AI services into operational workflows and automating service desk and business processes.
Monitor security alerts and perform initial triage of potential incidents across multiple client environments using SIEM and endpoint protection tools. Maintain detailed incident documentation and support containment and remediation activities within a 24x7 rotating shift roster.
Manage and optimize the full HubSpot platform, including CRM setup, automation workflows, and data governance. Oversee marketing campaigns, third-party integrations, and funnel performance to drive lead conversion.
