About the Role

We are seeking a commercially minded and technically curious Sales Administrator – MSP / Pre-Sales to support the sales function of a Managed Service Provider. This role takes ownership of the administrative, technical, and commercial activities required to move customer opportunities from initial requirements through to accurate quotations, proposals, and orders.

You will work closely with business leaders, Account Managers, technical teams, distributors, vendors, and customers to translate requirements into appropriately scoped technology solutions. This includes hardware, software, licensing, cloud services, networking, and Managed Services.

The role is ideal for someone who understands how an MSP operates, has strong attention to detail, and can take ownership rather than simply processing requests.

About the Client

You will be working with an established managed services provider supporting small and medium-sized businesses with technology solutions and ongoing IT services. The organisation values commercially sound solutions, strong customer relationships, technical quality, and efficient collaboration between sales and technical teams.

Ideal Profile

Experience & Commercial Skills

• Previous experience within an MSP, IT Service Provider, or similar technology business

• Experience in Sales Administration, Sales Coordination, Account Coordination, Procurement, Inside Sales, or Pre-Sales support

• Strong understanding of how MSPs operate and the services commonly delivered to SMB customers

• Demonstrated experience preparing IT quotations and proposals

• Strong commercial awareness, including pricing, gross margin, and recurring revenue

• Ability to manage multiple opportunities while maintaining accuracy and attention to detail

• Ability to independently take ownership of opportunities from customer requirements through to quotation

Technical & Solution Knowledge

• Experience specifying commercial laptops, desktops, and related end-user computing equipment

• Ability to interpret customer requirements and recommend appropriate hardware specifications

• Understanding of Managed Services agreements and the information required to scope an MSP customer

• Experience working with IT distributors and technology vendors

• Microsoft 365 and Microsoft licensing knowledge is highly desirable

• Understanding of Azure, cloud services, and cybersecurity solutions is advantageous

• Experience quoting firewalls, switches, wireless equipment, servers, or other infrastructure is beneficial

Platforms & Vendor Experience

• Familiarity with MSP PSA and CRM platforms such as ConnectWise, Autotask, HaloPSA, or similar

• Experience with distributors such as Ingram Micro, Dicker Data, TD SYNNEX, or similar

• Exposure to vendors including Microsoft, Dell, HP, Lenovo, Cisco, Fortinet, or similar technology providers

• Experience preparing Statements of Work or project proposals is advantageous

• Understanding of IT procurement and hardware lifecycle management is beneficial

Personal Attributes

• Commercially minded with a genuine interest in technology

• Highly organised, proactive, and detail-oriented

• Confident asking the right questions to identify customer requirements and potential gaps

• Strong written and verbal English communication skills

• Comfortable working with business owners, salespeople, engineers, vendors, distributors, and customers

• Strong sense of ownership and accountability

• Able to identify when an opportunity requires further technical input or specialist review

Responsibilities

Quoting & Proposal Management

• Own the end-to-end quotation process for customer opportunities

• Prepare accurate and professionally presented quotations covering hardware, software, licensing, cloud, professional services, and Managed Services

• Clarify customer requirements before preparing quotations

• Track outstanding quotations and coordinate internal follow-up to keep opportunities progressing

• Review pricing, margins, product availability, and commercial terms before quotations are issued

• Prepare proposals, Statements of Work, agreements, and supporting sales documentation

• Maintain accurate opportunity and customer records within PSA and CRM platforms

Hardware & Solution Specification

• Translate customer requirements into appropriate hardware and technology recommendations

• Specify laptops, desktops, workstations, monitors, docking stations, peripherals, and other end-user equipment

• Assess processor, memory, storage, warranty, and device requirements based on customer use cases

• Work with distributors and vendors to obtain pricing, availability, deal registrations, and alternative products

• Identify compatibility or specification concerns before quotations are presented

• Assist with infrastructure quotations covering servers, networking, firewalls, and wireless solutions, escalating complex designs where required

Managed Services Scoping

• Support the sales team and business leadership in developing and pricing Managed Services agreements

• Gather key information required to scope opportunities, including users, devices, locations, Microsoft 365, infrastructure, networking, security, cloud, backup, applications, support requirements, and existing technology environments

• Help determine which services should form part of a Managed Services agreement and which should be treated as projects or out-of-scope work

• Use established service packages, pricing models, and standards to prepare Managed Services proposals

• Identify gaps, risks, and unusual requirements requiring technical review

• Assist with onboarding, transition, and remediation estimates

• Ensure proposals clearly document inclusions, exclusions, assumptions, and responsibilities

Pre-Sales Support

• Act as a bridge between sales and technical teams for straightforward customer requirements

• Assist in identifying appropriate solutions before engaging senior technical resources

• Research products, licensing, and solution options

• Prepare preliminary configurations and pricing for technical review

• Coordinate input from engineers, vendors, and distributors for more complex opportunities

• Maintain knowledge of the organisation's standard technology stack, preferred vendors, and recommended solutions

Sales Administration

• Provide day-to-day administrative support to business leaders, Account Managers, and the sales team

• Prepare renewal documentation and customer correspondence

• Maintain customer, opportunity, and pricing information within CRM and PSA systems

• Coordinate renewals covering hardware, licensing, warranties, and recurring services

• Track customer approvals, purchase orders, and signed agreements

• Ensure opportunities have clearly documented next steps and required actions

• Support the handover of won opportunities into procurement, projects, or service delivery

Procurement & Vendor Management

• Obtain competitive pricing and product information from distributors and technology vendors

• Request and manage vendor quotations, special pricing, and deal registrations

• Confirm stock availability and expected delivery timeframes

• Identify suitable alternatives when products are unavailable or approaching end of life

• Maintain effective relationships with distributor and vendor account managers

• Coordinate ordering once customer approval has been received

• Ensure purchasing information accurately reflects the approved customer quotation

Licensing & Renewals

• Support quotations for Microsoft 365, Azure, and other technology licensing

• Apply working knowledge of Microsoft licensing concepts to day-to-day customer quoting

• Coordinate licensing changes, additions, and renewals with internal teams and distributors

• Maintain visibility of upcoming warranties, subscriptions, security products, and recurring service renewals

• Proactively prepare renewal quotations ahead of expiry dates

How we take care of our team

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones