Customer Support Manager 14 applicants
Manage and scale a team of support associates while optimizing customer experience processes. Act as the voice of CX to drive feature enhancements and ensure high-quality support across multiple channels.
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Manage and scale a team of support associates while optimizing customer experience processes. Act as the voice of CX to drive feature enhancements and ensure high-quality support across multiple channels.
The General Manager will oversee the operations and performance of the flagship Clinic Purchasing Platform while leading a team of customer-facing professionals. This role involves driving cross-functional initiatives with Product, Engineering, and Sales to ensure enterprise partner success and long-term growth.
Lead, mentor, and grow a team of software engineers while fostering a collaborative and high-ownership culture. Partner with product and engineering leadership to define priorities, drive execution, and ensure the delivery of high-quality, scalable technical solutions.
Design and manage community programs, educational webinars, and best practice playbooks to drive clinic engagement and growth. Analyze usage data and health metrics to identify at-risk accounts and advocate for clinic needs to the product team.
You will own and evolve the recruiting strategy while partnering with leadership to design targeted hiring plans. Additionally, you will lead proactive sourcing initiatives and manage the full-cycle recruiting process to build an effective talent pipeline.
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You will lead the architecture and evolution of user-facing frontend systems across web and mobile platforms. You will also define frontend strategy, establish best practices, and mentor junior engineers to ensure high-quality, scalable application performance.
The Senior Account Manager will lead corporate account strategy and serve as the primary point of contact for veterinary hospital consolidators. They are responsible for understanding client needs, driving account growth, and establishing a feedback loop to inform product development.
The Product Manager will triage incoming requests to shape them into build-ready specifications and redesign business processes into agentic, productized workflows. They will own the roadmap for internal command centers and partner with engineering teams to ensure efficient, automated deployment of internal tools.
The Account Manager will serve as the primary point of contact for clients, providing strategic guidance and managing day-to-day communications. They will also analyze account performance, lead meetings, and collaborate with internal teams to drive client success and product adoption.
The Associate Account Manager will act as the primary point of contact for clients, managing campaign execution and providing detailed performance insights. They will collaborate with data scientists and senior account managers to foster client relationships and drive strategic business reviews.
You will own the end-to-end technical delivery of major features, from data modeling and API design to frontend implementation. You will collaborate closely with product managers and designers to build high-quality, data-dense interfaces while mentoring team members and leveraging AI tools to increase development speed.
The Key Account Manager is responsible for establishing access and demand for hospital antibiotic products by engaging with key stakeholders and navigating institutional formulary processes. They must execute territory plans, conduct educational presentations, and maintain high field productivity to meet sales and formulary adoption goals.
You will build and maintain full-stack software systems for Medicare and Medicaid products to improve government benefit delivery. This involves collaborating with product and design teams to develop scalable, user-centric experiences across frontend and backend systems.
The Partnership Executive is responsible for identifying and developing strategic partnerships to build enrollment pipelines for nontraditional adult programs. This role involves extensive travel, lead generation, and managing the full partnership development funnel while collaborating with academic leaders.
Contractors are responsible for picking up, delivering, and assembling products according to manufacturer specifications. They must also manage jobs through mobile applications and provide high-quality customer service in a customer-facing environment.
The Field Application Engineer will develop, debug, and deploy test solutions for digital, analog, and RF assemblies while managing test program software development. They will also interface with customers to analyze test processes, provide technical training, and design hardware integration solutions.
The Field Application Engineer will lead innovation field trials from MVP to commercialization and provide technical consulting on building science and product performance. They will collaborate with cross-functional teams to validate new innovations and train commercial staff on technical solutions.
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The Senior Business Analyst is responsible for managing month-end closing processes, financial reporting, and budgeting cycles for assigned locations. They will also act as a finance expert for customers, providing analysis on invoices, labor productivity, and operational financial performance.
The National Sales Manager will lead the local brand team to develop the dealer network and achieve target volumes, margin, and market share objectives. They are responsible for managing sales campaigns, dealer business plans, and ensuring effective territory coverage while promoting a strong brand image.
The Data System Engineer III will design, automate, and scale the deployment of enterprise data platforms using CI/CD pipelines and infrastructure-as-code. They will collaborate with data and analytics teams to standardize environment promotion strategies and ensure reliable, secure delivery of data assets.
The Special Projects Coordinator oversees state hospital operations, manages high-visibility communications, and provides technical assistance to stakeholders. They are responsible for initiating and monitoring projects, facilitating workgroups, and preparing legislative reports.
The Outside Sales Representative is responsible for driving incremental sales growth and profitability by cultivating new business relationships and managing assigned professional customer accounts. They will utilize data and customer insights to develop sales strategies, conduct in-person appointments, and maintain a healthy sales pipeline via Salesforce.
The Measure Technician performs in-home measurements and provides professional customer service to support sales and installation coordination. They are responsible for maintaining accurate records, managing daily travel routes, and engaging customers to identify project needs.
Oversee and coordinate the end-to-end preparation, negotiation, and execution of clinical trial agreements and budgets for assigned studies. Serve as a primary escalation point for contract issues while collaborating with legal, finance, and project teams to ensure alignment.
The adjunct instructor is responsible for delivering lectures, conducting hands-on labs, and evaluating student performance through grading. Additionally, they must maintain office hours to support students and participate in faculty meetings.
The Ph.D. Methodologist serves as a mentor on dissertation committees, providing feedback on manuscripts and guiding students through the research process. They are also responsible for teaching research methods courses and maintaining regular communication with students in an online environment.
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The instructor is responsible for teaching approved curriculum, assisting students in achieving learning outcomes, and providing timely feedback. They must also maintain student records, offer academic advising, and participate in student retention initiatives.
The Business Development Executive is responsible for developing new business and managing existing accounts within the Ferndown and Poole territories. This involves fostering relationships with prospective customers through various channels and meeting sales targets.
The engineer will partner with AI and automation teams to develop substation co-engineering solutions while performing quality control on physical and P&C design projects. They are responsible for the full project lifecycle from scoping to final design, including construction support and client interaction.
The Territory Manager is responsible for driving revenue and market share growth for the Electrophysiology product range within assigned accounts. They will build professional relationships, manage client on-boarding, and execute strategic business plans to ensure sustainable growth.
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