Provides technical support for medical devices and software via phone, chat, and email while documenting interactions in a CRM system. Identifies product health and safety concerns and escalates issues according to established internal procedures.
Remote Technical Support Jobs (692)
Search = technical support
The Tier 1 Technical Support Engineer provides support for hyper-converged computing clusters by answering customer inquiries and troubleshooting technical issues. They are also responsible for escalating complex problems to Tier 2 and participating in on-call rotations to ensure high customer satisfaction.
Provide inbound technical support via telephone, email, and chat to assist customers with hardware, software, and account management issues. Maintain accurate documentation of all interactions and escalate complex issues to second-level support as needed.
Provide inbound technical support via telephone, email, and chat while maintaining accurate documentation in the ticketing system. Assist customers with hardware, software, and account management inquiries while focusing on quality and customer satisfaction.
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Provide inbound technical support via telephone, email, and chat to assist customers with hardware, software, and account management issues. Document all interactions in the ticketing system and escalate complex issues to second-level support.
Technical Support Engineer - CiraSync On-Premise
Cira Apps Ltd
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Full Time
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3 Weeks Ago
Cira Apps Ltd
You will manage on-premises support tickets end-to-end, diagnosing complex issues with Exchange, Active Directory, and networking within customer environments. Additionally, you will document technical findings in knowledge base articles and collaborate with engineering teams to resolve escalated issues.
The manager is responsible for building and leading a team of Technical Support Engineers to provide enterprise-level customer support and manage escalations. They will also partner with engineering and product management to drive bug identification, release rollouts, and proactive incident management.
The Technical Support Specialist is responsible for installing, programming, and maintaining security systems while acting as a primary interface for customer support. They manage project timelines, ensure system performance, and provide technical training to customers.
You will investigate and troubleshoot complex customer-reported issues while maintaining ownership of escalated tickets until resolution. Additionally, you will collaborate with engineering and product teams to provide technical explanations and contribute to internal knowledge base documentation.
Polish-Speaking Technical Support Advisor | Healthcare Technology
Workster Jobs
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Full Time
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3 Weeks Ago
Workster Jobs
Provide technical support for healthcare technology products by troubleshooting issues and guiding customers through solutions. Document interactions accurately and collaborate with internal teams to ensure timely resolution of technical cases.
The role involves resolving complex technical issues that L1 support cannot handle and acting as an escalation point. Responsibilities include managing user permissions, investigating recurring incidents, and assisting with system or application deployments.
You will act as a subject matter expert for Twilio's APIs and SDKs while resolving complex technical issues for customers and partners. Additionally, you will collaborate with internal Product and Engineering teams to report bugs and contribute to technical knowledge bases.
The Director of Technical Support oversees the Client Support department, managing staff and strategy to ensure high-quality service and operational excellence. This role acts as a senior escalation point, liaises between support and engineering teams, and optimizes support technology and processes.
The Associate Manager will lead a team of support engineers to ensure high-quality technical issue resolution and customer satisfaction. They are responsible for driving process improvements, managing team performance, and leveraging AI tools to optimize operational efficiency.
The Technical Services Engineer serves as the primary point of contact for RIS/PACS support, troubleshooting escalated technical issues and coordinating healthcare IT projects. They collaborate with cross-functional teams to resolve incidents, maintain system documentation, and ensure compliance with regulatory standards.
Provide advanced technical assistance to resolve complex customer issues across multiple channels including email, phone, and chat. Collaborate with engineering and infrastructure teams to troubleshoot performance, configuration, and server-related problems while maintaining technical documentation.
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Provide advanced technical assistance to resolve complex customer issues across multiple communication channels. Collaborate with engineering and infrastructure teams to troubleshoot critical tickets and contribute to product improvements.
The role involves owning the end-to-end customer support experience, including ticket triage, engineering handoffs, and product feedback. You will also be responsible for creating and maintaining self-service documentation and runbooks to improve support efficiency.
You will investigate and resolve technical issues by analyzing customer reports and collaborating with the Engineering and Customer Success teams. Additionally, you will leverage AI tools to automate repetitive processes and document findings to improve operational efficiency.
Provide installation, technical support, and customer training for complex Snap-on Tool Control systems. Collaborate with engineering and sales teams to resolve product issues and document service activities.
Commissioning & Technical Support Engineer
Lavorare in AB | Gruppo AB
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Full Time
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3 Weeks Ago
Lavorare in AB | Gruppo AB
Provide second and third-level remote technical support for industrial products, including troubleshooting and commissioning assistance. Collaborate with engineering and service teams to analyze complex technical issues and document solutions for continuous product improvement.
Senior Technical Support Engineer - Focused Services
Palo Alto Networks
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Full Time
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3 Weeks Ago
Palo Alto Networks
Provide expert-level technical support and act as a designated customer advocate for top-tier clients, managing complex security issues from initiation to resolution. Drive continuous customer engagement through Quarterly Business Reviews and proactive risk mitigation strategies to enhance security posture.
You will provide expert technical support and compliance guidance to customers while identifying and preventing fraudulent activity on the platform. The role involves managing high-impact support tickets and collaborating across departments to ensure secure and efficient customer experiences.
You will support customers using the Twilio platform by acting as a subject matter expert for APIs and SDKs. You will also collaborate with product and engineering teams to resolve complex technical issues and report bugs.
Provide timely technical support for insulin pumps, software, and connected healthcare devices via phone, chat, and email. Document interactions in the CRM system while identifying and escalating product health and safety concerns.
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Act as the primary point of contact for customers to resolve software issues via phone, chat, email, and screen-sharing. Develop creative solutions and workflows while maintaining high-quality technical support to prevent escalations.
Provide technical support for SaaS-based solutions via phone, email, and chat while managing cases through a CRM system. Collaborate with internal teams to ensure high customer satisfaction and adherence to established SLAs and KPIs.
Technical Support Specialist, Ion Chromatography
Thermo Fisher Scientific
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Full Time
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3 Weeks Ago
Thermo Fisher Scientific
Provide advanced remote technical support for analytical instrumentation including Ion Chromatography and Liquid Chromatography systems. Collaborate with cross-functional teams and customers to troubleshoot complex hardware and software issues while ensuring an exceptional customer experience.
The Technical Services Engineer serves as the primary point of contact for RIS/PACS technical support, troubleshooting escalated issues and coordinating with cross-functional teams. They are responsible for maintaining system integrity, performing updates, and ensuring high-quality service delivery for healthcare IT projects.
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