Act as the first point of contact for customers regarding IT and business application questions for Unit4 ERP. Investigate application defects, handle escalations, and collaborate with R&D to resolve complex technical issues.
Remote Technical Support Jobs (608)
Search = technical support
Lead a global 24/7 technical support team, overseeing recruiting, coaching, and service delivery across multiple channels. Drive strategic initiatives to improve customer experience and manage high-level client escalations and critical incident communications.
Industrial Technical Support Engineer - Grand Rapids, MI/Dallas, TX
Veralto Global
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Full Time
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1 Week Ago
Veralto Global
Provide high-level technical support and fault-finding for industrial coding and marking systems on high-speed manufacturing lines. Collaborate with R&D and Quality teams to resolve systemic product issues and mentor other support engineers.
Senior Technical Support Manager - Alta
Motorola Solutions
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Full Time
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1 Week Ago
Motorola Solutions
Lead the technical support organization for Alta North America, serving as the strategic bridge between customers and Product/Engineering teams. Oversee support health metrics, scale operational workflows, and foster a people-first culture to improve service delivery.
Serve as the primary point of contact for technical incidents in public safety and critical infrastructure environments. Manage the full incident lifecycle from triage and documentation to resolution and escalation while contributing to the knowledge base.
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The role involves designing scalable support processes and providing technical assistance to brokerage clients regarding trading and liquidity. You will collaborate with Product and Engineering teams to resolve technical issues and optimize the onboarding experience for enterprise clients.
Trainee - Associate Technical Support Engineer
Automation Anywhere
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Full Time
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1 Week Ago
Automation Anywhere
Provide L1 technical support to resolve API-related issues and automate tasks using scripting languages. Explain complex technical concepts to non-technical users to ensure efficient problem resolution.
Provide world-class technical support to enterprise customers by troubleshooting and resolving issues related to Forcepoint and third-party products. Act as a technical advisor and subject matter expert to mentor other engineers and improve product supportability.
Serve as the first line of support for security customers, managing break/fix, bug, and enhancement requests across Endpoint and SIEM tools. Act as an incident manager for major issues and collaborate with R&D and Product teams to improve customer outcomes.
Merchant Client Service Team Lead – Cross Sales & Installation and Technical Support
KeyBank
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Full Time
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1 Week Ago
KeyBank
Lead revenue-generating cross-sell initiatives across the merchant portfolio while overseeing the Installation and Technical Support (ITS) function. Manage technical onboarding, account activations, and serve as an escalation point for complex client issues.
Provide level 2 technical support for HVAC field engineers focusing on IT-related troubleshooting for Direct Digital Controls and Building Automation Systems. Responsibilities include resolving escalated server and network issues, documenting solutions in a knowledge base, and collaborating with engineering teams.
Serve as a technical advisor to help customers integrate and optimize HERE location products across their lifecycle. Analyze and debug complex software issues while driving resolutions for high-visibility customer escalations.
Lead a Technical Support team in LATAM focusing on operational excellence and meeting KPIs like CSAT and SLA adherence. Manage team development, handle high-priority escalations, and optimize support workflows to enhance customer experience.
Diagnose and resolve complex technical issues across the Monte Carlo platform, owning the process from triage to production fix. Collaborate with Engineering and Product teams to build AI-powered support tooling and reduce ticket volume through documentation.
Lead the technical support function by implementing AI-driven triage and automation to scale resolution for MSP partners. Own all support KPIs and collaborate cross-functionally with Product and Engineering to translate field intelligence into product improvements.
Lead a Technical Support team in LATAM focusing on accounts and billing to ensure operational excellence and high customer satisfaction. Manage team performance, handle critical escalations, and optimize support workflows using data-driven insights.
Serve as the primary escalation point for complex technical issues, performing deep root cause analysis across SaaS platforms and hardware. Collaborate with cross-functional teams to resolve high-impact cases and mentor junior support engineers.
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Provide high-quality technical support to global clients via phone, chat, and email to ensure success with the Absorb platform. Investigate and troubleshoot technical issues to determine root causes and deliver professional solutions.
Provide technical phone assistance and training for Franke equipment in both English and French. Maintain service documentation and implement after-sales support programs including preventive maintenance and field service activities.
Provide technical support to open-source and enterprise users via chat, forums, and GitHub to resolve issues with the Argo ecosystem. Collaborate with engineering to escalate patterns and improve support playbooks and documentation.
Provide high-level technical support to customers via phone, email, chat, and social media to resolve equipment issues and account updates. Document all interactions in Microsoft D365 and coordinate on-site service visits when necessary.
Technical Support Representative - IT Help Desk
Peak Technologies
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Full Time
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1 Week Ago
Peak Technologies
Provide technical support to end-users by diagnosing and troubleshooting hardware, software, and network issues. Responsible for documenting resolutions, performing system maintenance, and assisting with software deployment.
Act as the primary technical expert resolving complex customer issues and bridging communication between CSMs and product teams. Manage the full ticket lifecycle, diagnose root causes of bugs, and contribute to the internal knowledge base.
The role involves resolving customer queries and technical issues promptly while adhering to SLAs. It also requires collaborating with R&D and Services teams to address bugs and maintaining high customer satisfaction through documentation and system availability.
Provide multi-level technical support for Objectif Lune software via phone, email, and portals while managing cases through their entire lifecycle. Identify technical problems, implement solutions, and document interventions to ensure high customer service standards.
Serve as the primary technical contact for enterprise customers to design, troubleshoot, and optimize API integrations and custom workflows. Collaborate cross-functionally with Engineering and Product teams to resolve bugs and improve API documentation.
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Provide Tier 2 technical support for complex Avaya communication environments, focusing on call quality and infrastructure issues. Perform root-cause analysis using packet traces and configure Avaya Media Servers and Gateways within defined SLAs.
Provide high-quality technical support to global clients via phone, chat, and email to ensure success with the Absorb platform. Conduct in-depth investigations to determine root causes of issues and act as a professional advocate for the client.
Collaborate with engineering teams to diagnose and resolve technical product queries and bugs using SQL, REST APIs, and scripting languages. Provide expert guidance on the ArmorCode platform by leveraging knowledge of security tools like SCA, SAST, and DAST.
Provide technical direction to GovCloud customers to help them integrate, deploy, and maintain the CrowdStrike service. Take ownership of customer issues through troubleshooting, root cause identification, and documentation of bugs for engineering teams.
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