Provide expert technical support for Hostinger products via live chat and tickets, simplifying complex issues for customers. Contribute to the improvement of the Kodee AI Assistant and overall customer experience initiatives.
Remote Technical Support Jobs (608)
Search = technical support
Implementation and Technical Support Specialist
Fyisoft, Inc.
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Full Time
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4 Weeks Ago
Fyisoft, Inc.
Responsible for implementing financial reporting solutions for new customers, including installation, configuration, and user training. Additionally, provides ongoing technical support and troubleshooting to ensure a positive customer experience.
Provide high-level technical support for the Email platform via various channels and resolve complex product issues. Mentor new team members and contribute to the knowledge base to improve customer enablement and internal processes.
Resolve complex customer requests via multiple communication channels and act as a subject matter expert for Twilio's APIs and SDKs. Identify upsell opportunities, manage escalations, and contribute to internal knowledge base articles.
Resolve complex customer requests via multiple communication channels and act as a subject matter expert for Twilio's APIs and SDKs. Identify upsell opportunities, manage escalations, and contribute to internal knowledge base articles.
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Support and troubleshoot application issues on Linux-based systems and clusters for CSP clients. Manage support cases, perform root cause analysis, and collaborate with Engineering to improve product operability.
Own the technical investigation and resolution of issues across Kalepa's AI platform for insurance. Act as the primary technical link between enterprise clients and development teams to drive product resolutions.
Responsible for resolving customer technical queries via phone, email, and chat while ensuring a positive user experience. Tasks include analyzing product malfunctions, updating internal databases, and collaborating with Product and Sales teams to share feedback.
Act as the primary technical contact for 1st and 2nd line support to resolve platform and hardware issues for transit agencies. Coordinate incident responses, deliver customer training, and maintain internal technical documentation.
Intermediate Technical Support Analyst
Journal Technologies
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Full Time
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4 Weeks Ago
Journal Technologies
Provide technical software support to customers via phone, email, and portal to resolve complex technical issues. Collaborate with internal teams to track escalated tickets and contribute to the support knowledge base and process improvements.
Bilingual Senior Specialist, Store Technical Support (French/English) / Spécialiste Senior Bilingue, Support Technique en Magasin (Français/Anglais)
RADAR
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Full Time
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4 Weeks Ago
RADAR
Serve as the primary technical contact for store-related support, troubleshooting deployment issues in collaboration with IT Engineering. Develop SQL queries and automation scripts to improve operational efficiency and maintain service level agreements.
Technical Support Specialist - Weekday Overnight - Government
Relativity
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Full Time
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4 Weeks Ago
Relativity
Provide technical support to customers by diagnosing and troubleshooting complex software and networked systems. Manage tickets via Salesforce and escalate issues to appropriate teams while maintaining service level agreements.
The Technical Support Administrator is responsible for receiving, prioritizing, and resolving end-user help requests via CRM and Jira. They also monitor site infrastructure health and provide on-call support for robotic material handling systems.
Provide Level 2 operational support to resolve technical issues in live production environments and perform tasks like bill runs and incident management. Support various testing phases including BVT, PVT, and SIT while ensuring compliance with SLAs and OLAs.
Provide Level 2 and 3 remote technical support for over 40 international hotel properties and the corporate office. Act as a mentor and team lead for Level 1 resources while serving as a liaison between the Helpdesk and upper IT management.
Resolve complex customer requests via multiple communication channels and act as a subject matter expert for Twilio's APIs and SDKs. Identify upsell opportunities, manage escalations, and contribute to internal knowledge base articles.
Resolve complex customer requests via multiple communication channels and act as a subject matter expert for Twilio's APIs and SDKs. Identify upsell opportunities, manage escalations, and contribute to internal knowledge base articles.
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We'll notify you when new positions matching this search are posted
Provide Level 2 operational support to resolve technical issues and error messages in a live production environment. Perform operational tasks including configuration, release management, and support for various testing phases like BVT and SIT.
Provide high-level technical support to customers via telephone and internet to resolve complex system configurations and product functionality issues. Document support requests and collaborate with product development to improve design and identify bugs.
Provide technical guidance to developers on API integrations and troubleshoot customer-facing issues using observability tools. Collaborate with engineering and product teams to resolve escalations and influence the product roadmap based on customer feedback.
The role involves resolving complex customer technical issues end-to-end and acting as an escalation point between customers and internal Product and Engineering teams. Additionally, the engineer will create technical documentation and translate customer insights into actionable product feedback.
Provide tier 1 and tier 2 technical support to clients and internal departments via email and chat. Diagnose product bugs and backend issues by reviewing logs and escalating them to relevant departments.
Serve as the Tier 2 escalation point for complex technical issues while collaborating with network and security analysts. Develop and maintain AI-assisted scripts and automation workflows to improve helpdesk efficiency and system monitoring.
Provide Level 1 and 2 technical support via Zendesk while troubleshooting software issues and API integrations. Collaborate with leadership to build support processes, training content, and a long-term enablement strategy.
Serve as a Tier 3 escalation point handling complex technical issues related to identity security and fraud prevention. Collaborate with engineering and product teams to perform root cause analysis and improve product functionality.
Lead a global 24/7/365 technical support organization to ensure operational excellence across multiple communication channels. Partner with product and engineering teams to resolve complex issues and drive strategic improvements in the customer experience.
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Technical Support Specialist – 100% Remote (DE) (m/f/d)
Impower GmbH
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Full Time
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5 Weeks Ago
Impower GmbH
Conduct technical analysis of customer issues to identify root causes and resolve inquiries via ticketing systems. Collaborate with Product and Engineering teams to report bugs and improve the platform based on user feedback.
Technical Support Specialist – 100% Remote (DE) (m/f/d)
Impower GmbH
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Full Time
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5 Weeks Ago
Impower GmbH
Conduct technical analysis of customer issues to identify root causes and resolve them via ticketing systems. Collaborate with Product and Engineering teams to report bugs and improve the platform based on user feedback.
Provide high-quality technical support via calls and emails to resolve customer issues. Collaborate with internal teams like Engineering and QA to improve product releases and create knowledge base documentation.
Provide post-sale technical customer service via phone, chat, or text to resolve low-complexity technical inquiries. Responsibilities include troubleshooting software/equipment and recommending alternative products or warranties.
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