Remote Technical Support Jobs

607 Technical Support jobs available for remote work from home. Apply for positions such as LATAM/Americas L2 Technical Support Engineer , IT Knowledge Management Support (Technical Writer), Technical Support Analyst Lead and more! Discover the best work-from-home or hybrid, full- and part-time jobs.

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Remote Technical Support Jobs (607)

Search = technical support
Pipe17 is hiring for remote LATAM/Americas L2 Technical Support Engineer

LATAM/Americas L2 Technical Support Engineer 233 APPLICANTS

Pipe17 · Full Time · 14 Weeks Ago
Pipe17
🌎 Worldwide ⭐ 2-5 yrs exp 💼 Software Development Support Engineer
This role involves performing post-sales technical support, taking ownership of customer requirements and problems from start to finish, and providing hands-on troubleshooting, debugging, and guidance to customers and partners. Responsibilities also include serving as an internal escalation point, creating documentation, triaging bugs, and potentially contributing to internal tools and on-call duties.

IT Knowledge Management Support (Technical Writer)

Diné Development Corporation · Full Time · 14 Weeks Ago
Diné Development Corporation
🌎 United States ⭐ 5-10 yrs exp 💼 Support Technical Writer
The specialist will develop, edit, and maintain various technical documentation, including SOPs, knowledge articles, and configuration records, to support enterprise IT operations and system sustainment within the Military Health System. This includes creating structured knowledge content for Enterprise Management processes and supporting Change Advisory Board activities.
CSG is hiring for remote Technical Support Analyst Lead

Technical Support Analyst Lead

CSG · · 14 Weeks Ago
CSG
🌎 India ⭐ 10+ yrs exp 💼 Support
The Technical Support Analyst Lead will manage a small team, providing guidance and mentorship while driving daily operational activities, and serve as the primary contact for critical incident triage and advanced troubleshooting.
Safe Software is hiring for remote Technical Support Specialist II – FME Form

Technical Support Specialist II – FME Form

Safe Software · · 14 Weeks Ago
Safe Software
🌎 Canada 💵 66500 - 76200 per year ⭐ 2-5 yrs exp 💼 Support
The specialist will provide personalized technical support via email and screenshares, contribute knowledge to community forums and knowledge base articles, and create/deliver webinars and training content. They will also collaborate with product teams to test features, advocate for enhancements, and research new technologies.
Safe Software is hiring for remote Technical Support Specialist II – FME Flow

Technical Support Specialist II – FME Flow

Safe Software · · 14 Weeks Ago
Safe Software
🌎 Canada 💵 66500 - 76200 per year ⭐ 5-10 yrs exp 💼 Support
The specialist will investigate and resolve highly complex technical issues, collaborating with Customer Experience and Development teams while advising customers on FME Flow architecture and deployment strategies for enterprise-level implementations. Responsibilities also include creating product improvement requests, developing technical documentation, and delivering training sessions to support customer growth.

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Technical Support Specialist NI (Remote)

Simera · · 14 Weeks Ago
Simera
🌎 Nicaragua ⭐ 0-2 yrs exp 💼 Support
The specialist will act as the frontline responder for customer technical inquiries, providing comprehensive assistance across Tier 1 and Tier 2 issues. Key duties include responding to inquiries via multiple channels, diagnosing technical problems, and accurately documenting all resolutions.

Technical Support Specialist PAN (Remote)

Simera · · 14 Weeks Ago
Simera
🌎 Panama ⭐ 2-5 yrs exp 💼 Support
The specialist will act as the frontline responder for customer technical inquiries, providing comprehensive assistance across Tier 1 and Tier 2 issues. Key duties involve responding to inquiries via multiple channels, diagnosing and troubleshooting technical problems, and accurately documenting all resolutions.

Marine Technical Support Specialist

Alfa Laval · · 14 Weeks Ago
Alfa Laval
🌎 Netherlands ⭐ 2-5 yrs exp 💼 Support
The specialist is responsible for providing first-line technical support for emergency cases and planned services to Marine customers and Sales Companies remotely, involving troubleshooting and problem analysis. They also act as a technical planner, coordinate tasks, identify necessary resources for field service engineers, and ensure quality checks of service reports.

Senior / Technical Support Engineer

Symbotic · · 14 Weeks Ago
Symbotic
🌎 United States 💵 $71000 - $97900 per year ⭐ 2-5 yrs exp 💼 Software Development Support Engineer
Core responsibilities involve receiving, prioritizing, and resolving end-user support requests using diagnostic tools and structured methodologies across software, hardware, networking, and infrastructure aspects of the system. Advanced responsibilities include leading complex escalations, influencing customer leadership during high-impact events, and mentoring junior engineers.
onpreo AG is hiring for remote Werkstudent (m/w/d) - Automation Engineer & Technical Support
🌎 Germany ⭐ 0-2 yrs exp 💼 Software Development
The role involves actively working on customer projects, technical integrations, and automations while gaining insight into modern SaaS systems and data-driven processes. Key tasks include capturing automation concepts with clients, implementing them using automation software, handling technical customer inquiries, and creating technical documentation.
🌎 Mexico ⭐ 2-5 yrs exp 💼 Software Development Support Engineer
The role involves bridging the gap between Tenable's products and customers by solving real-world technical challenges related to vulnerability assessment and compliance auditing software. Responsibilities include troubleshooting customer inquiries, analyzing scan results and logs, and ensuring timely problem resolution using remote techniques.
Relay Robotics is hiring for remote Senior Robotics Technical Support & Field Engineer

Senior Robotics Technical Support & Field Engineer

Relay Robotics · · 14 Weeks Ago
Relay Robotics
🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Software Development
This role serves as the highest escalation point for complex technical issues related to autonomous systems, leading on-site installations, integrations, repairs, and preventative maintenance at customer hospital sites nationwide. Responsibilities include diagnosing advanced hardware/software issues, configuring robot systems, and partnering with hospital IT and Facilities teams for successful deployments.

Senior Manager, Technical Support (Philippines Remote)

Turnitin, LLC · · 14 Weeks Ago
Turnitin, LLC
🌎 Philippines ⭐ 10+ yrs exp 💼 Support
This role involves managing multiple teams of Specialists and team leads to ensure successful user support and continuous improvement of team capabilities and performance, including handling live service outages and delivering regular performance reporting to the Support Director. Key duties include managing team performance through goal setting, feedback, and coaching, while also collaborating with leadership to refine processes and systems.
Zip is hiring for remote Senior Technical Support Engineer

Senior Technical Support Engineer

Zip · · 15 Weeks Ago
Zip
🌎 Israel ⭐ 5-10 yrs exp 💼 Software Development Support Engineer
The Senior Technical Support Engineer acts as the highest internal technical escalation point, combining deep product knowledge with strong diagnostic skills to resolve complex issues across integrations and workflows. This role involves owning operational excellence by strengthening escalation pathways, improving triage processes, and serving as the connective tissue between Support, Product, and Engineering teams.
Granicus LAC is hiring for remote Technical Support Representative

Technical Support Representative

Granicus LAC · · 15 Weeks Ago
Granicus LAC
🌎 United States ⭐ 0-2 yrs exp 💼 Support
The representative acts as a resident expert, troubleshooting complex and escalated technical issues for government clients using Granicus software, focusing on resolution and maintaining high customer satisfaction. This role involves working directly with clients, coordinating with engineering teams, validating product bugs, and contributing to documentation and training for junior staff.

Technical Support Specialist HN (Remote)

Simera · · 15 Weeks Ago
Simera
🌎 United States ⭐ 0-2 yrs exp 💼 Support
The specialist will serve as the primary contact for customer technical inquiries, providing thorough assistance and solutions across Tier 1 and Tier 2 issues. Key duties involve responding to customers via multiple channels, diagnosing technical problems, and accurately documenting all interactions in the ticketing system.

Technical Support Specialist ARG (Remote)

Simera · · 15 Weeks Ago
Simera
🌎 United States ⭐ 2-5 yrs exp 💼 Support
The specialist will serve as the primary contact for customer technical inquiries, providing thorough assistance and solutions across Tier 1 and Tier 2 levels. Key duties include responding to customers via multiple channels, diagnosing technical issues, and accurately documenting all resolutions.

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ClickHouse is hiring for remote Senior Technical Support Engineer - Tokyo (テクニカルカスタマーサポートエンジニア)
🌎 Japan ⭐ 5-10 yrs exp 💼 Software Development Support Engineer
This customer-facing role involves owning a wide variety of tasks, from handling support tickets and community support to assisting with pre- and post-sales activities and partnering on technical aspects of Proofs of Concept (POCs). The engineer will deliver excellent customer service as a front-line representative, providing professional response, on-call coverage, and guidance within SLAs for technical cases.

Technical Support Manager

MXR Imaging, Inc. · · 15 Weeks Ago
MXR Imaging, Inc.
🌎 United States ⭐ 5-10 yrs exp 💼 Support Technical Support Manager
Technical Support Engineers will travel to execute required service requests, including repairs, planned maintenance, and equipment installations/de-installations, while providing on-demand phone and on-site support. Responsibilities also include accurately submitting paperwork, promoting positive customer relationships, and collaborating with sales and operations on technical issues.

Supervisor, Technical Support (Weekend Days)

Symbotic · · 15 Weeks Ago
Symbotic
🌎 United States 💵 $87000 - $119K per year ⭐ 2-5 yrs exp 💼 Support
This role involves leading the Technical Support team to ensure operational excellence, adherence to SLAs, and delivering a best-in-class support experience for active customer sites. The supervisor will also serve as the Duty Manager for high-priority incidents, owning communication and cross-functional coordination.
acre security is hiring for remote Technical Support Engineer

Technical Support Engineer

acre security · Full Time · 16 Weeks Ago
acre security
🌎 United States ⭐ 2-5 yrs exp 💼 Software Development Support Engineer
The Technical Support Engineer will provide expert technical assistance to customers across Acre's software platforms and integrations via phone and ticketing systems. Key duties include maintaining deep product knowledge, troubleshooting software and system issues, and participating in an after-hours on-call rotation.
Saviynt is hiring for remote Technical Support Engineer

Technical Support Engineer

Saviynt · Full Time · 16 Weeks Ago
Saviynt
🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Software Development Support Engineer
The role involves communicating technical issues to stakeholders, performing in-depth technical analysis for production incidents including root cause analysis, and publishing knowledge articles and documentation. Responsibilities also include debugging issues, resolving tickets within SLAs, and collaborating with Engineering and DevSecOps teams to support IAM and CPAM offerings.
Foundant + smartsimple is hiring for remote Technical Support Representative

Technical Support Representative

Foundant + smartsimple · Full Time · 16 Weeks Ago
Foundant + smartsimple
🌎 Canada, United States ⭐ 0-2 yrs exp 💼 Support
The representative will provide exceptional customer support by responding to requests via email, online, and telephone, focusing on resolving day-to-day challenges with innovative solutions. Responsibilities include troubleshooting issues, analyzing root causes, escalating complex problems, and ensuring timely resolution according to Service Level Agreements.

Technical Support Advisor (Water Quality)

Watts Water Technologies · Full Time · 16 Weeks Ago
Watts Water Technologies
🌎 United States 💵 $23 - $28 per hour ⭐ 2-5 yrs exp 💼 Support
The Technical Support Specialist will provide expert product knowledge, technical troubleshooting, and commercial solutions to business-to-business customers via phone and email. Primary duties include supporting conditioning and filtration products, assisting with setup/installation, managing orders and warranties, and documenting customer interactions in the CRM.

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Palo Alto Networks is hiring for remote Senior Technical Support Engineer - Focused Services

Senior Technical Support Engineer - Focused Services

Palo Alto Networks · Full Time · 16 Weeks Ago
Palo Alto Networks
🌎 United Kingdom ⭐ 5-10 yrs exp 💼 Software Development Support Engineer
The role involves providing post-sales technical support, configuration, and troubleshooting to customers via multiple channels, while ensuring timely resolution and follow-up on support cases. Responsibilities also include diagnosing complex issues using fault isolation, reproducing customer problems, and contributing to knowledge base documentation.
Sumsub is hiring for remote Technical Support Engineer

Technical Support Engineer

Sumsub · Full Time · 16 Weeks Ago
Sumsub
🌎 Singapore ⭐ 2-5 yrs exp 💼 Software Development Support Engineer
The role involves providing technical support, configuration, and troubleshooting for the Sumsub platform to B2B clients, requiring daily interaction with engineers to define resolution plans or take ownership of escalated cases. Responsibilities also include developing custom solutions using simple scripting or coding and communicating technical information to clients via chat, email, and calls.
CSG is hiring for remote Technical Support Analyst

Technical Support Analyst

CSG · Full Time · 16 Weeks Ago
CSG
🌎 India ⭐ 2-5 yrs exp 💼 Support
The role involves providing Level 2 technical support to customers by resolving issues and error messages encountered in a live production environment, which includes troubleshooting and providing feedback. Responsibilities also cover analyzing and debugging CSG product applications, managing ticket details, delivering product installations, and assisting management with KPI reporting.

Technical Support Manager - West Coast/Pacific Time Zone

Tenable, Inc. · Full Time · 17 Weeks Ago
Tenable, Inc.
🌎 United States 💵 $102K - $136K per year ⭐ 2-5 yrs exp 💼 Support Technical Support Manager
The role involves leading and mentoring a multi-shift Support Engineering team to achieve high levels of customer satisfaction, balancing team development with the delivery of a stellar support experience. This includes defining and monitoring KPIs, managing technical escalations, and collaborating with R&D and Product Management for swift issue resolution.

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