Provide first-line technical support and troubleshoot issues via email, chat, and Jira tickets. Collaborate with engineering teams to escalate complex problems and improve overall system reliability.
Remote Technical Support Jobs (608)
Search = technical support
The specialist will serve as the primary link between clients and internal departments, focusing on supporting Braiins OS and Braiins Manager by helping clients install, configure, and troubleshoot technical and non-technical issues. They will also contribute to knowledge bases and relay customer feedback to product and development teams.
Serve as the first point of contact for technical inquiries, troubleshooting basic issues and documenting interactions. Escalate complex problems to higher-level teams while maintaining productivity and service standards.
Associate Technical Support Specialist (Spanish Speaking)
Hinge Health
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Full Time
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4 hours ago
Hinge Health
The role involves diagnosing and resolving hardware and software issues for members to remove technical barriers to their healthcare journey. Responsibilities include guiding members through onboarding and contributing to knowledge-base articles to improve the overall member experience.
The Director of Technical Support will own the end-to-end strategy and execution of ClickUp's technical support function, leading a global team to resolve complex product issues. This role involves bridging the gap between Support, Product, and Engineering to influence the product roadmap and implementing AI-powered workflows to scale efficiency.
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Provide technical support to customers via phone, email, and chat for custom applications. Document customer inquiries in a ticketing system and collaborate with the team to resolve complex technical issues.
Provide advanced technical support and act as an escalation resource for Merge Healthcare products. Responsibilities include resolving complex technical issues, documenting root causes in CRM, and performing remote software upgrades.
Technical Support Specialist - Remote Equipment Systems
Matthews International
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Full Time
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11 hours ago
Matthews International
Provide technical support to customers and internal teams via telephone and internet for the M-Pyre remote monitoring system. Responsibilities include solving complex technical problems, documenting support in Salesforce, and conducting root cause analysis.
Lead a global 24/7 technical support team, overseeing recruiting, coaching, and service delivery across multiple channels. Drive strategic initiatives to improve customer experience and manage critical incident communications and escalations.
Diagnose and resolve complex technical software issues for Redis Enterprise customers across cloud and on-premises environments. Collaborate with engineering teams to provide root cause analysis and act as a customer advocate to maximize subscription value.
Act as the final support tier to resolve complex technical issues involving APIs, backend systems, and JavaScript workflows. Coordinate incident response efforts and collaborate with Engineering teams to triage and validate product bugs.
The analyst will troubleshoot complex web and mobile application issues while leveraging AI tools for ticket triage and trend detection. They are responsible for maintaining SLAs, managing customer relationships, and improving AI-assisted workflows.
Provide Level 1 technical support for over 40 international hotel properties and the corporate office. Responsibilities include managing password resets, MFA enrollments, and troubleshooting desktop applications and internet connectivity.
Provide end-to-end technical support and consultative care for Adobe business users via chat, call, and email. Drive revenue growth through upselling and focus on customer retention by resolving complex issues and managing cancellations.
Provide end-to-end technical and consultative support to business users via chat, call, and email. Focus on driving product adoption, revenue growth through upselling, and customer retention by resolving complex technical issues.
Provide proactive and reactive technical support for Docusign products, focusing on API integrations and complex technical workflows. Act as a strategic advisor and communication bridge for customers, translating technical issues and advocating for customer needs internally.
Lead customer onboarding and technical deployment of secure mail and file sharing products across diverse IT environments. Resolve complex technical issues and serve as a senior escalation point while collaborating with development and sales teams.
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Technical Support Specialist
Kidde Global Solutions
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Full Time
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20 hours ago
Kidde Global Solutions
Provide high-quality technical support, troubleshooting, and commissioning for fire detection systems across assigned African markets. Deliver technical training to partners and internal stakeholders while supporting sales teams with technical guidance.
Lead and develop community-facing and internal tier 2 support teams to ensure operational excellence. Design and maintain AI-powered automations and standard operating procedures to improve resolution speed and scalability.
Technical Support Specialist (Healthcare Platform & Hardware)
Impruvon
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Full Time
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Yesterday
Impruvon
Serve as the primary point of contact for healthcare professionals to resolve platform and hardware issues. Document solutions in the knowledge base and collaborate with product teams to improve the customer experience.
The role involves managing billing escalations and resolving complex technical issues for users and Customer Success teams. It requires collaborating with cross-functional teams to translate customer feedback into product solutions and maintaining knowledge base documentation.
Provide advanced technical support to enterprise customers by diagnosing and resolving complex issues across cloud infrastructure, networking, and security. Collaborate with cross-functional teams to perform root cause analysis and optimize customer environments using Infrastructure as Code.
Provide technical assistance and troubleshooting for clients via email and phone. Analyze SQL queries to resolve data reconciliation issues and collaborate with developers to fix complex problems.
Technical Support Representative - Pacific Time Zone
ContactMonkey
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Full Time
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Yesterday
ContactMonkey
Provide exceptional technical support to global clients by resolving product queries and troubleshooting email delivery issues via Zendesk. Collaborate cross-functionally with Success, Product, and Engineering teams to drive continuous improvement and champion client feedback.
Technical Support Specialist
Thermo Fisher Scientific
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Full Time
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Yesterday
Thermo Fisher Scientific
Provide advanced technical expertise and leadership to support high-performance electron microscopy and analytical systems. Act as a key technical liaison between customers, field service, R&D, and operations engineering to ensure optimal system performance.
Customer Technical Support Specialist
Danaher Corporation
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Full Time
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Yesterday
Danaher Corporation
Provide technical support for hardware, software, and assays to customers via phone, email, and video conference. Resolve complex microbiology product line issues and dispatch appropriate resources when necessary.
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Technical Support Representative, Tier 1 (Remote)
Turnitin, LLC
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Full Time
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Yesterday
Turnitin, LLC
Provide technical and non-technical support to customers primarily via email, phone, and live chat to ensure optimal system performance. Coordinate with Engineering and Product Management on product issues and maintain technical documentation.
Own and resolve customer support cases related to device enrollment, patch deployment, and software installation across multiple operating systems. Collaborate with internal teams to document findings and create knowledge base articles to improve the support experience.
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC
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Full Time
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Yesterday
Turnitin, LLC
Provide technical and non-technical support to clients via email, phone, and chat to ensure optimal system performance. Coordinate with Engineering and Product Management on product issues and maintain technical documentation.
Maintain the reliability and performance of customer environments by troubleshooting Linux, OpenStack, and Kubernetes layers. Collaborate with development teams to resolve product bugs and manage end-to-end escalations for IaaS needs.
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