Monitor system alerts and contact center platforms to ensure operational stability and manage incidents using structured severity frameworks. Act as a liaison between technical and business stakeholders while leveraging AI tools to streamline documentation and communication.
Remote Support Specialist Jobs (4,748)
Search = support
The intern will brainstorm messaging, develop communication products like news releases and talking points, and provide recommendations for social media engagement. They will also conduct research, analyze data, and prepare reports and graphic presentations to support departmental functions.
Provide 24/7/365 first-point-of-contact IT support by logging and resolving incidents and service requests using ITIL processes. Monitor SLA thresholds and identify recurring trends to recommend improvements for service quality and efficiency.
Tunis Global Support Graduate - English speaker
Hewlett Packard Enterprise
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Full Time
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Yesterday
Hewlett Packard Enterprise
Provide remote technical support to customers and partners to resolve hardware and software issues via phone and digital channels. Document resolutions in the Knowledge Management System and collaborate with team members to ensure customer success.
Senior Manager, IT Lifecycle and Application Support - Remote (EBS)
Mosaic
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Full Time
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Yesterday
Mosaic
Lead the end-to-end application lifecycle, governance, and QA strategies across the Digital Delivery portfolio. Oversee global L1/L2 support operations and manage technical integration activities for mergers and acquisitions.
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The Client Support Specialist provides day-to-day technical and operational support for clients using Ticketmaster ticketing systems and products. Responsibilities include maintaining service level agreements, conducting training, and resolving software and hardware issues.
Client Support Specialist
Live Nation Entertainment
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Full Time
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Yesterday
Live Nation Entertainment
The Client Support Specialist provides day-to-day technical and operational support to clients using Ticketmaster ticketing systems and products. Key duties include maintaining service level agreements, conducting training, and resolving software and hardware issues.
Resolve customer complaints and requests primarily via email while maintaining high satisfaction levels. Analyze user needs and provide product benefit information to convert potential customers into paid users.
Provide technical support via email, chat, and phone to help customers with lead tracking and marketing attribution. Collaborate with the development team to document bugs and improve internal knowledge base articles.
Serve as the first point of contact for prospective Medicare Advantage members by answering inbound calls and educating them on plan options. Support the sales team through outbound outreach and assist individuals with the enrollment process over the phone.
Own the end-to-end execution and commissioning of professional building automation installations and mission-critical systems. Act as the final technical authority and mentor to field teams to ensure quality outcomes and customer success.
Manage daily operations of corporate applications, overseeing incident, problem, and event management aligned with ITIL practices. Lead and develop the IT support team while managing external vendors and ensuring compliance with audit requirements.
Provide remote-based functional and technical support for mission-critical SAP HR and Payroll applications for global clients. This includes troubleshooting complex issues, configuring fixes, and acting as a technical advisor for key accounts.
Global Technical Support Informatics Applications Engineer
Danaher Corporation
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Full Time
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Yesterday
Danaher Corporation
Provide remote and on-site technical support for informatics applications, hardware, and networking to customers and field personnel. Lead root cause analysis for complex middleware issues and mentor field engineers through the repair process.
Global Technical Support Informatics Applications Engineer
Danaher Corporation
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Full Time
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Yesterday
Danaher Corporation
Provide remote and on-site technical support for informatics applications, including hardware, software, and networking. Lead the resolution of complex middleware and networking issues while mentoring field engineers and applications associates.
Terms of Reference - Consultant MEL Repositioning and Learning Sciences Advisory Support
Ubongo
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Full Time
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Yesterday
Ubongo
The consultant will review and strengthen the MEL Repositioning Framework to create a consolidated impact narrative. They will also develop strategic roadmaps and budgets for STEM assessment tools and the Learning Powerhouse framework.
Lead and manage a product support team to ensure operational excellence in troubleshooting, testing, and customer issue resolution. Develop support strategies and collaborate with cross-functional teams to provide product feedback and improve user satisfaction.
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Act as the first point of contact for financial product users, guiding them through onboarding, payments, and investment processes. Resolve technical and operational issues while maintaining accurate documentation in the CRM to ensure timely resolution.
The advisor will virtually meet with clients via Zoom to guide them through available benefit programs and onboarding processes. They are responsible for answering client questions, maintaining digital records, and managing daily appointments.
The consultant will virtually meet with clients via Zoom to guide them through available benefit programs and answer their questions. They are also responsible for maintaining digital records and following up with clients to ensure a professional experience.
The specialist will virtually meet with clients via Zoom to guide them through available benefit programs and support their onboarding process. They are also responsible for maintaining digital records and providing ongoing account support to families.
The agent will respond to user queries via Intercom and act as a bridge between users and the Product team. Responsibilities include reporting malfunctions, creating guidance videos, and managing community engagement on the App Store and Trustpilot.
Provide professional technical support for Adobe products like Acrobat, Sign, Express, and Firefly via chat, phone, and online. Identify upsell opportunities and ensure high first-call resolution rates while documenting all interactions in a case tracking database.
Support enterprise AI, analytics, and data modernization initiatives for the VA Office of Research and Development. Develop dashboards, optimize ETL workflows, and implement AI-enabled analytics to support operational decision-making.
Support the development and implementation of AI-enabled operational and research solutions for the VA Office of Research and Development. This includes optimizing data systems, managing cloud-based platforms, and developing RAG workflows to improve organizational efficiency.
Provide 2nd line technical support to clients and colleagues by troubleshooting and diagnosing IT issues within SLAs. Maintain accurate technical documentation and mentor colleagues while monitoring computer systems and networks.
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The role involves providing end-to-end client support, including onboarding, platform training, and technical troubleshooting. The specialist acts as the primary point of contact to ensure successful platform adoption and resolve client issues.
Application Support Engineer L2 - 2:00pm to 10:00pm CST
Win Systems International Holdings Inc.
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Full Time
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Yesterday
Win Systems International Holdings Inc.
Provide Level 2 technical support for the WIGOS ERP software to ensure operational stability for casino and lottery clients. This includes resolving escalated technical incidents, collaborating with development teams, and mentoring Level 1 agents.
Mobilfunk Inbound Support - Deutsch - Freelancerbasis - EU only - 100% Remote
hey contact heroes GmbH
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Full Time
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Yesterday
hey contact heroes GmbH
Handle inbound calls regarding prepaid mobile products, tariffs, SIM cards, and top-ups. Provide basic technical support and customer service for a well-known mobile brand.
Act as the technical bridge between the product and customers by managing onboarding, technical integrations, and data migrations. Responsible for diagnosing and solving technical issues in the PHP/Symfony backend and TypeScript layer while providing feedback for product development.
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