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The Technical Support Engineer will handle inbound customer calls and resolve software-related issues for clinical laboratories using the Unity suite. They are responsible for documenting all interactions in Salesforce and ensuring timely resolution of customer complaints.
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
About the Role
As a Technical Support Engineer – Unity Software, your day will primarily involve handling inbound customer calls related to the Unity Software suite and assisting laboratory customers in resolving their software-related issues. You will document customer interactions and cases in the CRM system (Salesforce) and manage them through to resolution. You may also participate in scheduled calls to support software installations, upgrades, or more complex issue resolution when required. In addition to collaborating with a solid team of Technical Support Specialists, you will have the opportunity to work forefront on new product offerings in the evolving field of laboratory healthcare.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
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