Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Support travelers by answering inquiries and managing itinerary updates via email, phone, and messaging platforms. Proactively monitor upcoming trips and resolve issues to ensure a positive customer experience.
The associate will handle inbound calls from patients and users to provide technical support and resolve application issues. They are responsible for maintaining high-quality customer service while adhering to established workflows and escalation procedures.
You will resolve customer tickets via email and chat while acting as a human check for AI-generated responses. Additionally, you will triage incoming requests, maintain the knowledge base, and provide feedback to product and engineering teams to address root causes.
The Virtual Assistant is responsible for managing communications, including responding to emails and phone calls, and scheduling meetings. They will also maintain contact lists and address various client needs as they arise.
The role involves providing professional client support and managing luxury travel reservations and itineraries. The specialist will coordinate travel details and resolve client concerns to ensure a seamless travel experience.
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The role involves providing professional client support and managing luxury travel reservations and itineraries. The specialist ensures seamless coordination and high-quality service before, during, and after each trip.
Provide second-level application support focusing on the maintenance, monitoring, and resolution of functional and technical incidents. Coordinate with technical teams, developers, and the user support center while managing system integrations and database queries.
Provide technical support and troubleshooting assistance to customers via phone and email regarding product installation and maintenance. Coordinate with supply chain departments and deliver technical training to OEMs and assemblers.
Manage critical incidents during the implementation of Manhattan Active (MAWM/MAO) to minimize project impact and ensure milestone delivery. Coordinate between technical teams, vendors, and stakeholders to restore services and conduct post-incident reviews.
Own the end-to-end major incident lifecycle, acting as the Incident Commander to coordinate responses and drive resolution for critical production issues. Establish and mature the incident management practice, including severity frameworks, on-call programs, and reliability roadmaps.
Respond to seller queries via email and act as a mediator between internal stakeholders and sellers. Analyze product malfunctions and assist in improving self-help FAQ content to reduce contact rates.
Handle incoming and outbound customer contacts via telephone and email to ensure high customer satisfaction. Log interaction details into tracking systems and contribute to the localization of the knowledge database.
Assist clients with travel inquiries and vacation planning while providing general customer support. Build client relationships and provide recommendations using company tools and supplier certifications.
Provide advanced Level 2 and Level 3 technical support to internal global users via ticketing systems and remote tools. Perform system and network administration tasks to ensure stable IT services across multiple time zones.
The role involves organizing and booking customer appointments and handling outbound follow-up calls. Additionally, the representative will perform back-office tasks and provide high-quality support via phone and email.
Provide front-line technical support for software applications via email, phone, and video calls to resolve UI and API issues. Collaborate with internal teams and customers to document requests, educate users, and advocate for product improvements.
Partner with clinicians in real-time to review and refine dental case designs for optimal patient outcomes. Provide live technical support via phone, chat, and video to troubleshoot workflows and act as a liaison between doctors and lab teams.
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You will act as the first point of contact for health insurance policyholders, handling incoming calls regarding premiums, reimbursements, and coverage. You are expected to provide accurate information while maintaining a service-oriented and professional approach to ensure customer satisfaction.
The Customer Service Representative will act as a passionate advocate for customers, ensuring their needs are addressed effectively. They will also develop a deep understanding of products and provide seamless support across various channels.
As a Customer Service Representative, you will act as a passionate advocate for customers, ensuring their needs are addressed effectively. You will also develop a deep understanding of products and provide exceptional support across various channels.
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