Seller Support Advisor - French/English - Onsite - BM01

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Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Seller Support Advisor you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Seller Support Advisor on our team, you will:

• Respond to seller queries in a timely and accurate way, via email. 
• Identify needs and help them use specific features. You play a key role in educating our seller base. 
• Be a mediator between internal stakeholders and sellers. 
• Communicate in a clear and concise way, adapting your answers to the needs of each seller. 
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). 
• Update our internal databases with information about technical issues and useful discussions with sellers. 
• Inform sellers about new features and functionalities. 
• Assist content managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers. 

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are bilingual or proficient in French plus advanced English

• Proven project management experience with success in managing deadlines, customers, and schedules. 
• Demonstrated ability to resolve issues and maintain strong relationships with customers. 
• Excellent written and verbal communication skills.  
• Service orientation with the ability to break down complex concepts for anyone to understand. 
• Knowledge of important Support KPIs. 
• You are tech- and data-savvy. 
• You learn new tools quickly and deeply, and are always tracking down new ways to streamline and gain efficiency. 
• You exhibit extreme attention to detail and meticulous organizational habits. 
• Superb listening skills, service mindset and the proven ability to dig deeper to solve problems. 
• Time management skills and a strong sense of urgency, ownership and accountability, you will need to be able to prioritize constantly. 
• Orientation toward analytics and process improvement opportunities. 

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

- Full-time 39h/week, permanent contract: Monday to Friday from 9:00 – 18:00 

- Salary 22.000 euros gross/year + up to 2.400 euros gross/year in bonus 

- Remote from Spain

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1743466

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