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Provide second-level application support focusing on the maintenance, monitoring, and resolution of functional and technical incidents. Coordinate with technical teams, developers, and the user support center while managing system integrations and database queries.
Buscamos un perfil de soporte de aplicaciones de segundo nivel (L2)
con experiencia en mantenimiento, monitorización y resolución de incidencias funcionales y técnicas.
Experiencia en:
Gestión, análisis, diagnóstico y escalado de incidencias.
Soporte a usuarios y coordinación con equipos técnicos, desarrollo y CAU.
Monitorización de aplicaciones, análisis de logs y seguimiento operativo.
Consultas en bases de datos (preferiblemente Oracle SQL/PLSQL).
Integración de sistemas mediante APIs, ETL o mensajería.
Entornos JEE o microservicios.
Valoran especialmente experiencia en entornos logísticos/postales (distribución, última milla, almacenes, trazabilidad, transporte, integración con clientes, pagos y facturación).
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