Lead quality assurance activities for the CBP Technology Service Desk by developing and executing QC processes and SOPs. Monitor service interactions across various channels to ensure high customer service standards and drive continuous improvement based on AQL analysis.
Remote Other Jobs in United States (33,340)
Remote in = United States
Job category = Others
Provide real-time supervisory oversight for the CBP Technology Service Desk to ensure service level objectives and contact volume targets are met. Act as the primary liaison between frontline agents and leadership while managing escalations and major incidents.
3rd Party Experienced HC Collections - Remote
Transworld Systems Inc.
·
Full Time
·
3 Days Ago
Transworld Systems Inc.
Communicate with consumers via telephone and written correspondence to resolve unpaid healthcare accounts. Perform skip tracing to locate contact information and provide accurate account updates in computer files.
Lead the SRE organization to evolve from a support function into an engineering-first organization focused on global availability and platform trust. Oversee the development of reliability tools and APIs while managing high-level technical staff and collaborating with external partners like Microsoft Azure.
Provide real-time supervisory oversight for Tier II operations supporting the CBP Technology Service Desk to ensure service levels and resolution targets are met. Lead Advanced Support agents through technical guidance, coaching, and coordination of escalation flows.
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Senior Analyst - Business & Strategic FP&A
Heavy Construction Systems Specialists, LLC
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Full Time
·
3 Days Ago
Heavy Construction Systems Specialists, LLC
Serve as an embedded finance partner to senior leaders to drive strategic value and manage cost centers. Responsibilities include owning budgeting, variance analysis, and building complex financial models to improve margins and resource allocation.
Provide real-time supervisory oversight for the ACE Account Service Desk to ensure service levels and quality standards are met. Coordinate bilingual coverage and act as a liaison between agents, Tier 1 operations, and ACE stakeholders.
The specialist will pre-authorize the replacement of warranty components and review claims for a major automotive client. They will act as a consultant for dealership service managers to ensure warranty policies and procedures are applied consistently.
Provide support for corporate and advisor-facing events, managing the full lifecycle from concept and budgeting to logistics and asset creation. Responsibilities include coordinating travel, venue research, and maintaining event documentation using AI and Microsoft 365 tools.
Lead complex risk assessments, security governance, and compliance monitoring for security-compliant S/4HANA solutions. Manage the audit lifecycle and ensure compliance with federal mandates such as NIST 800-53 and FISMA.
Provide exceptional client service by resolving HR, payroll, benefits, and compensation inquiries via phone, email, and chat. Document cases accurately and collaborate with leadership to identify trends and improve service delivery.
The Director of Contracts manages the full contract lifecycle, including proposals, negotiations, administration, and closeout for government and commercial entities. They provide strategic guidance to executive management and oversee a team of contracts managers and administrators to ensure regulatory compliance.
The Medication Navigator engages with patients, providers, and pharmacies to ensure adherence to prescribed medications and resolve barriers to filling prescriptions. They serve as a subject matter expert on pharmacy-related quality measures and track performance metrics to improve clinical outcomes.
The Audit Coordinator I manages post-audit functions, including handling provider communications and moving audits through the workflow system. They are responsible for generating finding files, processing invoices, and ensuring the accuracy of audit fees and itemized bills.
The Audit Coordinator manages post-audit functions, including handling provider communications and processing audit invoices and finding files. They serve as a liaison between internal departments and external clients to resolve billing and collection issues.
The role focuses on maturing the GRC program by managing audit cycles, performing risk assessments, and responding to customer security questionnaires. It also involves reviewing security-relevant contract language and leveraging AI tools to optimize compliance processes.
Insurance Producer - Hartford | Torrington, CT
Horace Mann - Agent Opportunities
·
Full Time
·
3 Days Ago
Horace Mann - Agent Opportunities
Provide tailored financial and insurance solutions to educators to help them secure their long-term financial well-being. Build and maintain a client base through community networking, presentations, and professional relationship cultivation.
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Insurance Producer - South Windsor, CT
Horace Mann - Agent Opportunities
·
Full Time
·
3 Days Ago
Horace Mann - Agent Opportunities
Provide tailored financial and insurance solutions to educators to help them secure their financial future. Build and manage a client base through community networking, presentations, and relationship cultivation.
Lead and mentor front-end developers to deliver high-quality, user-centric web experiences using AEM, React, and Vue. Manage project timelines and budgets while acting as the primary technical point of contact for clients.
Insurance Producer - West Hartford, CT
Horace Mann - Agent Opportunities
·
Full Time
·
3 Days Ago
Horace Mann - Agent Opportunities
Provide tailored financial and insurance solutions to educators to help them secure their future. Build and manage a client base through networking, community engagement, and professional presentations.
Insurance Producer - Hartford, CT
Horace Mann - Agent Opportunities
·
Full Time
·
3 Days Ago
Horace Mann - Agent Opportunities
Provide tailored financial and insurance solutions to educators to help them secure their long-term financial well-being. Build a client base through networking, community events, and professional presentations.
Manage transactional and programmatic print orders while driving profitable sales growth and customer satisfaction. Collaborate cross-functionally with sales, sourcing, and suppliers to ensure precise and timely delivery of print solutions.
Perform revenue cycle activities including billing, collections, and cash posting for hospital and physician accounts. Resolve inquiries from patients and insurance carriers while ensuring accurate financial documentation and reimbursement.
Property & Casualty P&C Insurance Licensing Program- Corpus Christi, TX
Qualfon
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Full Time
·
3 Days Ago
Qualfon
Support customers via phone and email with new policy quotes, billing inquiries, and coverage updates. Process endorsements and cancellations while ensuring all transactions meet industry regulations.
Director or Senior Director of Development, Renewable Energy
Mission Clean Energy
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Full Time
·
3 Days Ago
Mission Clean Energy
Lead the development of utility-scale solar and battery energy storage projects across the Western and Central US from greenfielding to Notice to Proceed. Manage cross-functional teams to oversee land acquisition, permitting, interconnection, and project budgets.
The Cyber Operator supports the full lifecycle of vulnerability management, including monitoring, triage, and remediation coordination for a major client. They are responsible for translating technical findings into audit-ready deliverables and maintaining operational reporting cadences.
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Business Performance Analyst – Research
One Source Technology LLC
·
Full Time
·
3 Days Ago
One Source Technology LLC
The role focuses on managing research metrics, reporting, and process reviews to optimize departmental performance and alignment with organizational goals. It involves monitoring daily volumes, calculating efficiency, and collaborating with management to allocate staff resources effectively.
LTD (Long Term Disability) Claim Manager
New York Life Insurance Co
·
Full Time
·
3 Days Ago
New York Life Insurance Co
Manage a caseload of Long-Term Disability claims by developing strategic case plans and evaluating customer eligibility. Coordinate with medical providers, employers, and internal resources to facilitate return-to-work opportunities and make accurate claim decisions.
Manage and optimize multi-channel advertising campaigns across Search, Display, Social, and Video platforms for automotive dealer clients. Serve as a consultant to provide actionable insights and strategic planning to align with client goals.
The Solution Consultant acts as the technical authority for implementations, translating client business needs into build-ready architectures for virtual agents and automations. They own the end-to-end process from discovery and Epic development to final technical documentation and go-live support.
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