The Escalation Manager leads customer-facing escalation management during high-impact incidents, serving as the primary interface between the customer and internal response teams to ensure timely updates. This role focuses on unblocking response teams, coordinating cross-functional engagement, and managing external incident choreography so technical work proceeds without distraction.
Remote Operations Jobs (18,489)
Tags = operations
Senior Manager, Clinical Programs 11 APPLICANTS
Carrum Health
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Full Time
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23 Weeks Ago
Carrum Health
The Senior Manager will own the clinical and operational roadmap for the emerging Oncology and Substance Use Disorder service lines, focusing on architecting clinical frameworks and ensuring industry-leading patient outcomes. This role involves end-to-end lifecycle management, from protocol design to cross-functional execution, while collaborating with various departments to maintain clinical integrity and operational scalability.
Director of Business Development (Remote)
ADVI Health LLC
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Full Time
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23 Weeks Ago
ADVI Health LLC
The Director will serve as the primary relationship manager for high-priority pharma/biotech and diagnostic clients, leading account planning to identify growth opportunities and collaborating on business development and sales plans to meet objectives. Responsibilities also include generating new leads, drafting outreach collateral, organizing pitch teams, and ensuring CRM systems are updated.
Senior Information Security Officer (ISO)
Gainwell Technologies LLC
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Full Time
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23 Weeks Ago
Gainwell Technologies LLC
The role involves leading security operational governance, driving remediation efforts, and ensuring compliance and delivery excellence across security tooling and business operations. Key duties include creating account security plans, managing security incidents, audits, risks, and reporting security metrics to meet contractual commitments.
The Operations Specialist III will be responsible for efficiently processing, setting up, ordering title, and sending FDCPA letters for various default-related referrals, ensuring precision and adherence to client SLAs. This role also involves serving as a key escalation point for the National Intake Team to resolve complex impediment issues and advance files.
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This role involves developing and maintaining complex lifecycle cost models, such as LCCE, and performing various analyses like parametric cost estimating and regression analysis using historical data. The analyst will also support warranty planning, generate pricing inputs for upgrades, and conduct sensitivity analyses to inform strategic investment decisions.
The Operations Specialist III will be responsible for efficiently processing, setting up, ordering title, and sending FDCPA letters for various default-related referrals, ensuring adherence to client SLAs. This role also involves serving as a key escalation point for the National Intake Team to resolve complex impediment issues and advance files.
Responsibilities include utilizing an evidence-based approach to assess patient occupational performance, planning and implementing individual or group therapy programs, and monitoring treatment quality and outcomes. The role also involves providing care remotely via telephone or video conference, delegating tasks to assistants, and maintaining comprehensive patient records.
Global Account Manager
Future Tech Enterprise, Inc.
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Full Time
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23 Weeks Ago
Future Tech Enterprise, Inc.
The Global Account Manager is responsible for the overall ownership of strategic global accounts, focusing on driving long-term revenue growth and building trusted executive relationships. This role involves orchestrating a cross-functional team to deliver measurable business value and acting as the single point of accountability for the customer relationship.
The specialist will own frontline (L1) support by responding to customer inquiries via email/chat, troubleshooting issues, and effectively escalating bugs to Engineering/Product with detailed context. They will also be responsible for improving support operations through documentation creation and refining internal processes.
The Application Security Engineer III will act as a technical leader focused on architecting comprehensive defense strategies and embedding security into the development lifecycle to enhance the software ecosystem. Essential duties include leading security architecture design, driving DevSecOps adoption, and building automated systems to scale security operations efficiently.
The role involves developing and maintaining the company's financial models to support strategic decision-making and assisting in preparing financial reports and presentations for senior management. Additionally, the manager will act as a strategic partner across departments to drive data-driven decisions and manage incoming custom pricing requests and negotiations.
The core responsibility is driving new business acquisition through front-line hunter sales, focusing on identifying, engaging, and converting new golf club customers across the assigned region. This involves executing the regional sales strategy, building a high-quality pipeline, and consistently securing new club partnerships to support long-term growth.
The consultant will assist with patient diagnostics and referrals to Cloudcure while collaborating with clinical leadership to ensure compliance with Nova Scotia regulatory standards. There are also advisory opportunities related to program development and evolution.
Program Director (Integrated Healthcare Modernization)
Artemis Connection
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Full Time
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23 Weeks Ago
Artemis Connection
The Program Director will own scope, schedule, risk, and delivery outcomes across multiple workstreams, establishing integrated delivery systems and driving accountability for measurable results. Key duties include interfacing with senior federal leadership, translating policy into execution plans, and ensuring compliance with federal oversight standards.
This critical role is responsible for driving enterprise SaaS adoption and digital transformation across all State of Kansas and State of Nebraska agencies by working directly with executive leaders and stakeholders. The Account Executive will own the entire state government footprint, developing executive relationships, driving complex enterprise sales cycles, and helping agencies deliver better outcomes for residents.
The Enterprise Sales Engineer will act as a trusted technical partner in enterprise deals, supporting Account Executives through discovery, solution positioning, and technical validation across diverse mid-sized organizations. This involves leading compelling, outcome-driven demos and Proof-of-Value engagements that clearly link the NodeZero platform's capabilities to customer risk reduction and business impact.
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Instructors are responsible for leading live, synchronous online classes between 6 PM and 10 PM EST during an 11-week quarter, delivering high-engagement instruction, and supervising applied projects. Key duties include leading case-based discussions, providing timely feedback on graded work, and integrating digital tools appropriately into the curriculum.
The Palliative Care Nurse Navigator will serve as a vital clinical resource, conducting conversations about goals, values, advance care planning, and palliative care via remote communication methods. Responsibilities include comprehensive symptom assessments, longitudinal support for members with serious illness, and facilitating end-of-life discussions when appropriate.
The engineer will support client lab integration, testing, and field trials while designing the IP networking ecosystem around the Harmonic cOSTM platform to meet customer use cases. Responsibilities also include leading client field trials, training clients and field service teams, and resolving customer issues on-site.
The Customer Activation Manager ensures fast and complete onboarding for new Ramp customers by educating them on product functionality and best practices. This role drives revenue by minimizing implementation delays and continuously selling the value of implementing Ramp's high-value initiatives.
The Senior Staff Engineer will co-own, design, and scale a high-performance, data-intensive platform storage layer servicing network monitoring data for influential companies. Responsibilities include defining and leading the execution of a multi-year technical roadmap for KDE Storage services and collaborating across teams to drive platform-wide storage standards.
The role involves reaching out to customers to provide information, sell offerings, qualify leads, and manage customer appointments. Duties also include making collection calls, executing customer surveys, and resolving support tickets.
Clinical Research Manager (Neurology)
Johns Hopkins University
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Full Time
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23 Weeks Ago
Johns Hopkins University
The Clinical Research Manager will manage the administrative and scientific implementation of complex clinical protocols or multiple studies, collaborating with faculty to develop protocols and SOPs while supervising study-related activities. Key duties include accountability for grant submission, administration, and ensuring regulatory compliance across single or multi-center sites.
Sales & Operations Manager (French Speaker)
The Global Talent Co.
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Full Time
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23 Weeks Ago
The Global Talent Co.
The role involves independently managing sales leads from initial contact through closing, while also ensuring smooth internal and external execution of secured deals. This person will act as a key link between customers, partners, carriers, and internal teams to guarantee efficient deal closure and flawless execution.
Junior Operations Manager (French-speaker)
The Global Talent Co.
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Full Time
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23 Weeks Ago
The Global Talent Co.
The role involves coordinating car transport services, ensuring smooth execution with compounds and drivers in a fast-paced environment. Additionally, the coordinator will provide ad hoc support and collaborate across departments with carriers and customers.
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Senior Director, Clinical Development
Definium Therapeutics
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Full Time
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23 Weeks Ago
Definium Therapeutics
The Senior Director will provide clinical science leadership, managing the design, planning, and execution of clinical trial programs with minimal guidance, and leading study design, implementation, and execution for assigned programs. This role involves serving as a major contributor to protocols, data interpretation, final reports, and overseeing medical monitoring activities for all human clinical trials.
The Customer Success Manager will act as a trusted advisor, ensuring customers maximize value from the MDR platform by driving adoption, satisfaction, and long-term success post-sale. This involves developing success plans, conducting regular business reviews, mitigating churn risks, and collaborating cross-functionally to improve services.
This role involves leading a team of Regional Sales Managers in the Central Region, focusing on implementing sales strategies, achieving sales objectives, and managing distribution within the assigned territory. The Director must also coordinate closely with logistics, operations, and finance departments to ensure streamlined execution and effective inventory management.
Principal Decision Scientist, Applied Optimization and Simulation 2026 - US
Aimpoint Digital
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Full Time
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23 Weeks Ago
Aimpoint Digital
The Principal Decision Scientist will define high-level business objectives directly with clients, develop and execute project plans, and lead teams through the entire data science lifecycle from problem definition to model automation and deployment. This role also involves providing technical leadership, owning technical components, and managing all aspects of client relationships.
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