Remote Lead Support Jobs
225 Lead Support jobs available for remote work from home. Apply for positions such as Senior Director, Digital Transformation & AI Strategy, Customer Experience & Enablement, NAVAIR Engineering Support Coordinator (NESCO), Director, Delivery CX AI and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Define and lead the global AI and digital transformation strategy for Customer Care & Order Operations to modernize customer engagement and service delivery. Partner across enterprise functions to translate business priorities into scalable digital capabilities and drive measurable operational performance.
The Engineering Support Coordinator will manage DLA engineering support requests using the Navy ESRS system and facilitate training for users of JDRS-CIM. They will also perform quality assurance on engineering responses and maintain data records for process improvement.
The Director will lead the CX AI delivery portfolio, managing client engagements and multidisciplinary teams to ensure measurable outcomes. They will act as a strategic advisor to client executives while overseeing portfolio financials, risk mitigation, and organic account growth.
The Director will lead the delivery of CX AI programs, managing a portfolio of client engagements and serving as a strategic advisor to executive stakeholders. They are responsible for driving commercial success, managing global multidisciplinary teams, and ensuring the delivery of measurable outcomes through iterative, AI-driven solutions.
Plan and administer scientific solicitations and peer reviews, including reviewer recruitment, evaluation materials, mail and panel reviews, conflict-of-interest processes, and technical deliberations. Advise federal stakeholders on review operations and results, document technical actions, and support grant tracking, program reporting, and scientific engagement activities.
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Lead the strategy and daily operations of a 24/7 contact center with more than 120 employees, overseeing service quality, clinical support, workforce management, staffing, and an $8 million-plus budget. Own the multi-year technology roadmap, including responsible AI expansion, and guide staff and stakeholders through operational change.
Lead global Technical Support Engineering operations, including follow-the-sun coverage, escalations, incident response, and partnerships with Engineering and other customer-facing teams. Develop team capability and improve service quality, reliability, and efficiency through operational standards, data-driven improvements, automation, and AI.
Oversee regional customer support activities including installations, maintenance, and service escalations while leading a team of field service engineers. Manage regional service budgets, drive service revenue, and ensure high levels of customer satisfaction through professional issue resolution.
The Application Support Manager will lead a technical support team, overseeing incident triage, system health monitoring, and the implementation of automation tools. They are responsible for staff development, performance management, and ensuring high-quality service delivery for payroll tax platforms.
The Sr. Director leads the Customer Experience and Strategic Execution organization, overseeing executive escalations, customer journey mapping, and enterprise program management. This role is responsible for driving cross-functional alignment to improve customer retention, service quality, and the successful execution of strategic business initiatives.
The Global Director is responsible for defining and executing the organization’s global customer experience strategy across all markets and touchpoints. This role leads customer-centric transformation initiatives and partners with cross-functional leadership to improve customer satisfaction and loyalty.
The SME will provide senior-level advisory support for the F-35 enterprise, focusing on life cycle logistics, sustainment planning, and Low Observable (LO) system management. They will develop and implement product support strategies to enhance aircraft readiness, affordability, and mission effectiveness across the global fleet.
The Senior Director is responsible for the strategic direction and operational leadership of the contact center to ensure exceptional patient experience and alignment with enterprise revenue cycle goals. This role oversees large-scale teams, manages technology adoption, and collaborates across departments to optimize service delivery and patient advocacy.
You will own the global customer and field support function, building the team structure, SOPs, and escalation paths to ensure scalable operations. Additionally, you will identify recurring technical issues to drive product improvements and define key performance metrics for the support organization.
The consultant will provide technical, analytical, and facilitation support to the Ministry of Education and Sports and partners for the GPE Partnership Compact Mid-Term Review. They will triangulate sector data and documentation to identify practical adjustments needed to strengthen education delivery in Lao PDR.
The Senior Director will lead the strategic direction of field market access and customer engagement for the RayzeBio radiopharmaceutical portfolio. This role involves building and coaching a field team to ensure successful site activation, patient-level access support, and seamless pull-through execution.
The Senior Manager of CX Enablement will lead quality, training, and knowledge management systems to optimize customer experience. They will drive AI-powered deflection strategies and manage a team to ensure consistent agent performance and operational excellence.
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The Distinguished National Support Engineer provides high-level technical leadership and advanced troubleshooting for Fujifilm Healthcare medical informatics products. This role involves mentoring technical teams, driving cross-functional investigations, and collaborating with development to ensure optimal customer experience and system reliability.
The Field Service Representative will provide technical expertise and operational support for the Iron Sting PSMR program, including training military personnel and troubleshooting systems during field trials. They will also act as a liaison between field units and engineering teams to ensure system integration and safety compliance.
The consultant will analyze the IOF 2025/26 dataset to provide technical support for data analysis. They will also be responsible for drafting a supplementary Nutrition chapter through three sequential deliverables.
The Cluster Lead will provide technical leadership and act as the primary point of contact between the client, support teams, and the Center of Excellence. Responsibilities include managing incidents, optimizing operational processes, and performing L3 technical support for Power Platform environments.
The Associate Director leads the Technology Support Services function, evolving the service desk into a proactive, metrics-driven operation. This role oversees ITSM strategy, ticket quality, asset management, and M&A integration support while partnering with cross-functional teams to ensure operational effectiveness.
The Customer Engagement Manager drives managed service onboarding projects from quote acceptance through service activation and performance reporting. They lead customer engagement activities, serve as an escalation point, and coordinate across cross-functional teams to ensure project objectives are met.
The Senior Director will serve as an executive-level strategic partner to travel and hospitality clients, driving loyalty program vision, performance, and long-term enterprise value. They will orchestrate cross-functional teams and manage commercial strategies to ensure program growth and innovation.
The Senior Vice President will lead global client service teams, driving strategic growth, financial performance, and operational excellence. They will act as a hands-on partner to clients, managing complex accounts while fostering new business opportunities and mentoring staff.
The Senior Director leads client partnerships, manages account teams, and drives business development through strategic relationship building. They also provide mentorship to staff and contribute to organizational capacity-building projects.
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The Sr. Manager provides strategic leadership and operational oversight for the Customer Operations group, managing large accounts and ensuring exceptional service delivery. They are responsible for driving continuous improvement, leading cross-functional teams, and acting as the final escalation point for customer issues.
The manager will develop action-oriented insights by synthesizing market research and customer data to optimize the customer journey. They will collaborate cross-functionally to communicate data-driven stories that support business strategy and decision-making.
The MEP Manager leads the commissioning of data center mechanical, electrical, and plumbing equipment while ensuring operational efficiency. They are responsible for managing project plans, executing test procedures, and developing comprehensive O&M documentation.
The Lead Business Consultant will own customer business cases and drive the adoption and ROI of NiCE's AI-powered quality and analytics solutions. They are responsible for leading strategic consulting engagements, managing senior stakeholder relationships, and ensuring measurable business improvement through process optimization.
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