Remote Lead Support Jobs
225 Lead Support jobs available for remote work from home. Apply for positions such as VP Contact Center, Director, Support Engineering, Assistant Vice President Client Services and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The VP of Contact Centers will build network-wide capabilities and technology strategies to transform how partners manage customer demand and service operations. This role involves leading a team of coaches, defining performance metrics, and implementing AI-assisted quality assurance models across the network.
You will lead and scale the global support engineering function, managing operations, tooling, and metrics to ensure high-quality technical support. You will also act as a bridge between customers and the product/engineering teams to drive technical resolutions and product improvements.
The Assistant Vice President of Client Services is responsible for managing administrative, managerial, and client relationship functions within an assigned area. This includes ensuring contract compliance, overseeing financial operations, and leading staffing and business planning initiatives.
The Senior Compliance Analyst will provide product filing and operational compliance support for the Retirement Division while managing state filings strategy. They will also conduct research, assess compliance issues, and collaborate with business teams to implement solutions and maintain regulatory standards.
The Head of Customer Experience will own the strategy, performance, and evolution of the customer experience organization, overseeing the full post-sale journey. This role involves leading the Partner Success team, defining operational standards, and ensuring customer adoption and retention goals are met.
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The Director of Customer Support will lead the global support management team, define the operating model, and manage the budget and capacity planning. They are responsible for setting quality standards, launching premium support offerings, and serving as the senior escalation point for customers and internal stakeholders.
Lead the Client Services team by managing global accounts, driving strategic partnerships, and overseeing financial performance and resourcing. Actively contribute to company growth through new business development and the mentorship of junior staff across the UK and US.
The consultant provides expert architectural design and development recommendations for workload automation systems. They are responsible for analyzing data requirements, conducting technical evaluations, and troubleshooting complex implementation issues.
Lead a global support team to drive platform adoption and customer value through AI-driven workflows and proactive issue resolution. Partner with cross-functional leadership to align support signals with product improvements, retention strategies, and expansion opportunities.
The Director of Customer Support will strategically lead the US operational management team to ensure superior customer satisfaction and consistent service delivery. This role is responsible for managing budgets, driving continuous improvement through data analytics, and fostering collaboration across global teams to enhance product and service quality.
The Regional Lead will oversee the strategic direction and operational excellence of the regional Customer Service organization, managing P&L and building high-performing teams. They are responsible for driving customer outcomes, managing executive escalations, and implementing AI-driven service improvements.
The SVP will lead and grow a portfolio of Market Access accounts by serving as a senior strategic advisor and internal business leader. They are responsible for setting account vision, managing cross-functional teams, ensuring financial performance, and driving organic business growth.
The Senior Pega SME will manage Pega production support, including system health monitoring, performance optimization, and root cause analysis. They are responsible for configuring Pega nodes, managing application lifecycles, and overseeing rule deployments using CI/CD pipelines.
The Service Desk Transition Lead manages and executes the transition of clinical and technical service desk services within an IT and Epic EMR environment. They coordinate activities between internal teams, clients, and third parties while ensuring project milestones and contractual obligations are met.
Lead implementation and enhancement projects for ServiceNow CSM and CRM modules while designing scalable workflows. Configure customer service portals, automation, and enterprise integrations using Flow Designer and IntegrationHub.
The specialist provides subject matter expertise to account management teams regarding underwriting, billing operations, and benefit design. They are responsible for maintaining strategic stakeholder relationships and supporting the growth and retention of the SHBP book of business.
Lead a regional team of Customer Success Engineers to manage technical storage and compute issues while optimizing support workflows and KPIs. Act as a liaison for customer escalations and collaborate with product development and sales engineering teams to drive product improvements.
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The professional will draft and edit ESA and NEPA effects evaluation documents for tribal hatchery deferred maintenance activities. They will also perform technical reviews, ensure quality assurance, and respond to comments from NMFS, co-managers, and the public.
The Data Operations Support Lead will oversee the daily operational health of data pipelines, platforms, and governance processes for the CMM program. This role involves leading a team to monitor data flows, resolve incidents, and ensure reliable data operations while acting as a liaison between technical and business stakeholders.
The Customer Engagement Manager drives customer success, adoption, and value realization throughout the lifecycle to ensure business outcomes and renewal. They oversee a portfolio of engagements, managing cross-functional teams and collaborating with Sales to meet revenue and profitability targets.
Provide technical support for Applied Technology products and conduct product demonstrations for customers. Collaborate with engineering teams to interpret customer needs into new features and product offerings.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive strategic initiatives, manage stakeholder relationships, and report performance metrics to leadership.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact for delivery functions and drive continuous improvement through data-driven insights and strategic initiatives.
The Partner Operations Manager is responsible for the holistic performance of partners and services, ensuring high-quality support for the Airbnb community. They act as a single point of contact to drive continuous improvement, operationalize new initiatives, and report performance metrics to leadership.
You will lead a global customer support organization, transforming reactive support into a proactive partnership model. You are responsible for team health, performance metrics like CSAT and resolution times, and the strategic integration of AI into support workflows.
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Lead a global customer support organization to transform reactive support into proactive partnership using AI and human empathy. Own key performance metrics including first contact resolution, CSAT, and team health while managing distributed teams across multiple regions.
The Regional Support Manager provides critical leadership and coverage across multiple sanitation sites, ensuring compliance with safety and performance standards. They are responsible for coaching site managers, supporting new site start-ups, and driving operational improvements across the region.
You will lead the entire customer experience operation, including agent success, customer care, and systems, while managing a team of over 100 employees and 800 partner agents. You are responsible for setting the quality standard, driving AI integration, and managing capacity and costs to support the company's rapid growth.
The Director will drive business development by selling a portfolio of AI and IT services while building strategic, long-term client partnerships. They will lead consultative sales engagements, manage the sales pipeline, and collaborate with technical teams to deliver customized technology solutions.
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