This role involves responding to inbound customer inquiries via phone and email, managing escalations from frontline vendor support, and serving as a subject matter expert for products and procedures. Responsibilities also include contributing to support documentation and identifying process improvement opportunities based on customer feedback.
Remote Knowledge Management Jobs (36)
Tags = knowledge-management
The Full Stack AI Engineer will design, build, and deploy AI/ML solutions to enhance identity experiences across platforms. Responsibilities include developing NLP models, implementing AI-powered virtual agents, and automating resolution workflows.
Business Analyst, Operations Performance 31 APPLICANTS
Spring Health
·
Full Time
·
15 Weeks Ago
Spring Health
This role will develop and maintain scalable quality monitoring frameworks for Provider Operations, including sampling strategies and calibration processes to ensure consistency. The analyst will translate quality data into actionable insights, identify root causes, and partner with leaders to design and evaluate quality improvement initiatives.
The consultant will leverage technical best practices to deliver out-of-the-box and custom solutions on the ServiceNow platform, focusing on enhancing employee and customer workflows to improve efficiency and drive digital transformation. Responsibilities include developing technical solutions, implementing them, performing integration and functional testing, and instructing/directing the work of others on the development team.
The Delivery Excellence Manager will lead and orchestrate successful customer implementations and long-term engagements, ensuring efficient technical deployment and delivering proactive strategic guidance against joint success plans. This involves serving as the primary lead on new deployments, owning end-to-end delivery from kickoff to renewal, and developing tailored project plans.
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The manager will partner with executives and end users to identify high-impact use cases, translating business needs into measurable outcomes and advising on AI roadmaps. They will also lead discovery workshops, scope pilots, and design/build AI agents for customers, driving platform adoption.
The AI Outcomes Manager will partner with executives and end users to identify high-impact use cases, translating business needs into measurable outcomes and advising on AI roadmaps. They will also be responsible for designing and building AI agents with customers, driving platform adoption and identifying expansion opportunities.
The manager will partner with executives and end users to identify high-impact use cases, translating business needs into measurable outcomes and advising customers on their AI roadmap using Glean's platform. They will also be responsible for designing and building AI agents, driving adoption, and proactively identifying expansion opportunities across the organization.
The Delivery Excellence Manager will lead and orchestrate successful customer implementations and long-term engagements, focusing on efficient technical deployment and proactive strategic guidance. This involves owning the end-to-end delivery from kickoff to renewal, creating success plans, and managing overall program execution.
The role involves driving new business and growth within the largest enterprise prospects in the DACH territory by developing tailored strategies to break into and expand major accounts. Responsibilities include sourcing and closing net new logos, navigating complex organizational structures to identify executive sponsors, and consistently delivering Annual Recurring Revenue (ARR) targets.
The Field Service Engineer will manage all assigned AGFA imaging equipment, including timely troubleshooting, repair, and preventative maintenance across the territory. A key function involves driving customer satisfaction by maintaining Agfa DR support and x-ray room imaging services, while also suggesting process improvements.
The AI Architect I is responsible for assessing and designing complex solutions to meet client technology and business needs, managing project teams that consult with clients to analyze technical requirements. Responsibilities include leading requirement identification, developing project work plans, designing and implementing solutions, testing technologies, and training internal staff.
The Director will lead, develop, and support the use of technology and tools to maximize the impact of global legal training and technical assistance programming, focusing on issues facing unaccompanied and separated children in the U.S. This includes designing and executing training, preparing legal guidance, and overseeing the provision of expert legal technical assistance to staff and partners.
The Senior Account Manager will own and grow a strategically significant portfolio of Mid-Market law firm accounts, driving sustained revenue growth through cross-sell and upsell motions while ensuring long-term client retention. This involves executing strategic account plans, leading commercial discussions like renewals and pricing, and building executive-level relationships to position the platform as a strategic partner.
The Senior Account Manager will own and grow a strategically significant portfolio of Mid-Market law firm accounts, driving sustained revenue growth through cross-sell and upsell motions while ensuring long-term client retention. This involves executing strategic account plans, leading commercial discussions like renewals and pricing, and building executive-level relationships to position the platform as a long-term strategic partner.
The Customer Support Engineer is responsible for ensuring high support service quality and maintaining excellent customer relationships. They will manage spare parts and lead improvement projects to achieve company objectives.
The Mechanical Technical Manager will leverage their technical knowledge to produce mechanical standards for Expert Teams and the Knowledge Den. Key duties include creating and updating technical content, company specifications, standard details, and firmwide calculation spreadsheets.
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As a Mechanical Technical Manager, you will be responsible for updating mechanical content for the Knowledge Den and Syska’s technical standards and specifications. You will also create technical content, update specifications, and mentor junior engineers.
The Field Operations Manager will support the Strategic sales segment by analyzing key metrics, leading planning workstreams, and driving forecasting accuracy. They will also build operational processes to increase efficiency and act as a thought partner to leadership.
The AI Outcomes Manager will engage with executive sponsors to provide strategic reviews and consult customers on their AI roadmap. They will conduct use case discovery workshops and collaborate with internal teams to shape Glean’s product roadmap.
The Policy Director will lead the implementation of advocacy strategies to advance CCA’s public policy agenda and oversee the development and evaluation of public policy initiatives. They will also collaborate with various stakeholders to ensure effective execution of the policy agenda.
Senior React Native Software Engineer 42 APPLICANTS
Digital Zone
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Full Time
·
18 Weeks Ago
Digital Zone
Design and implement high-quality mobile applications while ensuring performance and reliability. Collaborate with cross-functional teams and contribute to architectural decisions.
The Nuvolo Developer will design, develop, and maintain integrations between ServiceNow/Nuvolo and external systems, while also configuring ServiceNow features and enhancing workflows. The role involves working closely with stakeholders to understand requirements and deliver reliable solutions.
This role involves delivering training content to field operators across assigned markets to ensure quality production readiness, while also creating and maintaining up-to-date training materials with market-specific examples. The Lead will manage end-to-end policy change dissemination and accurately track all training details efficiently.
The Revenue Management Capability Lead is responsible for building and advancing Neocol's Revenue Management capability group while serving as the primary architect for complex implementations. This role involves mentoring teams, driving market growth, and ensuring high-quality client outcomes.
The Project Manager will oversee and deliver a variety of IT projects to meet clients' needs. They will work closely with cross-functional teams, stakeholders, and clients to ensure projects are executed on time, within scope, and within budget.
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The Technical Control Engineer manages and resolves complex technical support requests, ensuring the reliability of automated systems. They act as a technical lead during incidents and collaborate with cross-functional teams to restore service efficiently.
The Senior Backend Software Engineer will design and implement advanced solutions to enhance the e-commerce platform and improve customer satisfaction. Responsibilities include documenting processes, assisting with API integrations, and conducting code reviews.
Client Account Manager (Remote)
Intelligent Technical Solutions
·
Full Time
·
22 Weeks Ago
Intelligent Technical Solutions
The Client Account Manager is responsible for managing client relationships, ensuring satisfaction, and delivering high-quality services. This includes addressing client inquiries, resolving issues, and coordinating with internal teams.
Senior AI Solutions Engineer (bi-lingual English/Portuguese)
Inbenta
·
Full Time
·
24 Weeks Ago
Inbenta
The Senior AI Solutions Engineer will design, implement, and optimize AI-powered solutions for enterprise clients, collaborating with various teams to ensure technical excellence. This role involves delivering demos, translating business requirements into technical configurations, and providing ongoing support post-deployment.
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