Remote HAM Activations Specialist (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a HAM Activations Specialist to support the VA ESOM contract. The Activations Specialist supports the Activations team within the HAM program in support Of the Department Of Veterans Affairs. Working predominantly in ServiceNow, this role builds and maintains the reports, dashboards, and documentation the team needs as it matures on the new platform. The individual will analyze Activation project data to surface inconsistencies and risks, and will translate those findings into clear presentations that help the APMO Director brief Senior Management. The role also serves as a floater, covering for technicians during absences to reduce service disruption and single points of failure

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $90,000 –$125,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. 

ServiceNow Reporting & Dashboards

• Build, maintain, and enhance ServiceNow reports and dashboards to meet the tear-ds ongoing and growing reporting needs.
• Translate leadership and team questions into accurate, repeatable reporting views within the platform.
• Ensure reports reflect current processes and data structures following the move tothe new platform.

Data Analysis & Risk Identification

• Analyze ServiceNow data to identify inconsistencies, gaps, and data quality issues.
• Identify and communicate risks to Activation projects before they affect schedule or service delivery.
• Recommend corrective actions and coordinate follow-up With the appropriate team members.

Leadership Briefing Support

• Develop presentations for leadership based on ServiceNow reports and data analysis.
• Help the APMO Director prepare clear, concise briefings for Senior Management.
• Summarize trends, risks, and progress in plain language suited to an executive audience.
  

Activations Documentation & Knowledge Management

• Update outdated SOPS, Knowledge Articles, and how-to guides to reflect current processes on the new platform.
• Identify gaps in the documentation library and create new materials where none exist.
• Formalize process knowledge to prevent loss or siloing as the team grows or experiences turnover.

Technician Coverage

• Serve as a floater to cover technician responsibilities during absences, maintaining service continuity.
• Reduce single points of failure by maintaining working knowledge of core technician processes.
• Free existing staff to focus on primary duties by absorbing documentation and reporting work.

• Bachelor's degree in Business, Computer Science, Engineering, Math, or related field (8 years of additional relevant experience may be substituted for education).
• 5+ years of supporting data analysis, including identifying inconsistencies, trends, and risks.
• 2+ years of proven experience writing and maintaining SOPS, Knowledge Articles, or how-to guides.
• Experience working in ServiceNow or a similar platform.
• Ability to build clear, professional presentations for leadership audiences.
• Experience supporting clients, technicians, Or field service operations.
• Experience operating within large, complex, and regulated Organizations, preferably federal Or federal-adjacent.
• Strong written and verbal communication skills, with the ability to work independently and adapt to shifting priorities.
• Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.

 Preferred Qualifications:  

• Experience with ServiceNow HAM, HAM Pro, or the Hardware Asset Workspace.
• Experience building ServiceNow reports and dashboards.
• Experience supporting a newly formed team or a platform transition.
• Knowledge Of NIL-aligned processes and knowledge management practices.
• Prior experience supporting the Department of Veterans Affairs or another federal agency.
• Active ServiceNow certifications such as Certified System Administrator (CSA) are a plus.

Clearance Requirement:

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

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