Own the end-to-end onboarding process for European customers, from contract to go-live, including configuration and training. Partner with the Customer Success & Solutions Lead to build and iterate on onboarding playbooks and documentation using AI-assisted tools.
Remote Customer Success Jobs (1,759)
Search = customer success
The Customer Success Engineer serves as a technical expert to drive platform adoption, optimize customer ROI, and ensure successful onboarding. They act as a trusted advisor, troubleshooting technical issues and advocating for customer needs to influence product development.
Design and deliver tailored warehouse data collection solutions using RF-SMART for NetSuite ERP. Provide expert consultation, training, and ongoing support to ensure customer success post-implementation.
You will own a portfolio of enterprise accounts, guiding them from onboarding through renewal and expansion. You will also collaborate with product and engineering teams to share customer feedback and influence the product roadmap.
The Technical Customer Success Manager enables customers to deploy scalable integrations using the Agiloft Integration Hub. This role validates integration designs, optimizes usage patterns, and partners with internal teams to ensure sustainable and high-quality customer outcomes.
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Customer Success Director - 11417
Coupa Software, Inc.
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Full Time
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9 Weeks Ago
Coupa Software, Inc.
The Customer Success Director will lead a portfolio of Canadian financial services customers, acting as a primary advocate to drive mutual success plans and engagement strategies. They will architect high-level value plans and spearhead cross-functional initiatives to ensure solution adoption and solve systemic business challenges.
The Scaled Customer Success Manager will manage a large portfolio of accounts to drive product adoption, retention, and engagement through automated and creative outreach. They will monitor usage data to identify risks and proactively intervene to ensure customers derive ongoing value from the platform.
The Customer Success Manager II manages a portfolio of client programs to ensure successful execution, service delivery, and contract retention. They are responsible for driving revenue growth through upsells and renewals while providing expert consultation on organizational risk and program strategy.
The Customer Success Manager will own the onboarding journey for new accounting firm partners and drive the adoption of Plooto across their client base. They will manage a portfolio of accounts to increase product usage, payment volume, and overall engagement while meeting growth targets.
You will lead the Customer Success team by defining engagement strategies for both Enterprise and Scaled segments to maximize retention and efficiency. Additionally, you will develop standardized account health frameworks and transition the team to data-driven, repeatable operational playbooks.
You will own and manage a portfolio of customer accounts to ensure long-term success, retention, and growth through proactive adoption strategies. You will act as a trusted advisor and internal advocate, coordinating across teams to address customer needs and expand the footprint of Auvik products.
You will manage customer relationships to drive retention, account health, and expansion revenue while acting as a customer advocate. You will also create success roadmaps and conduct business reviews to ensure clients achieve their business objectives using the platform.
Lead and develop a high-performing Customer Success team across the APAC region while managing priority accounts as a player-coach. Drive regional NRR performance, customer retention, and expansion goals through strategic planning and operational excellence.
The Customer Success Engineer is responsible for supporting the adoption of the Darktrace platform and providing technical solutions to existing customers. They will conduct deployment health checks, identify new use cases, and collaborate with internal teams to ensure customer retention and growth.
The Customer Success Manager will manage a portfolio of 50 mid-size financial institution customers to ensure maximum product value and satisfaction. They are responsible for driving retention, identifying expansion opportunities, and advocating for customer needs internally.
You will lead strategic relationships with commercial customers, acting as a trusted advisor to guide them through complex compliance programs like SOC 2 and ISO 27001. Additionally, you will own the customer journey from onboarding to renewal, driving measurable outcomes and influencing product roadmaps based on customer feedback.
The Manager of Customer Success will lead and scale the US customer success team while managing a portfolio of accounts to drive utilization and revenue growth. They will act as a key liaison between customers and internal teams, including Product, Clinical Operations, and Business Development, to ensure measurable clinical and business value.
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The Customer Success Manager owns venue-level relationships for stadiums and arenas, managing the post-deployment lifecycle from hypercare to renewal. They are responsible for proactive account monitoring, event-day readiness, and driving product adoption through data-backed narratives.
The Customer Success Manager will manage a portfolio of mid-market accounts, driving product adoption and research maturity. They are responsible for owning the full renewal lifecycle, identifying expansion opportunities, and providing strategic guidance to senior stakeholders.
The Customer Success Manager will manage a portfolio of mid-market customers, driving product adoption and owning the full renewal process. They will also provide strategic research guidance and act as the voice of the customer to internal product and GTM teams.
Provide administrative support to brokers and plan administrators by resolving issues, managing billing, and ensuring compliance. Collaborate with internal teams to track ticket progress and maintain detailed records of client interactions.
The Customer Success Manager will drive platform adoption and expansion by supporting customers from onboarding through renewals. They will act as a trusted advisor, identifying automation opportunities and providing technical feedback to internal product teams.
Customer Success Manager (APAC)
Canary Technologies Corp
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Full Time
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9 Weeks Ago
Canary Technologies Corp
The Customer Success Manager will lead the onboarding process for APAC clients and manage long-term relationships to drive product value and growth. They will collaborate with cross-functional teams to resolve client challenges and provide strategic insights to inform the product roadmap.
Manager, Customer Success Programs & Enablement
Beamer and Userflow
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Full Time
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9 Weeks Ago
Beamer and Userflow
The role involves managing a team of customer support specialists while designing and scaling AI-powered customer education and enablement programs. You will also lead the Product Adoption Academy and oversee the migration strategy for customers transitioning between platforms.
You will manage and expand relationships with strategic military and governmental agencies in India to drive the adoption of geospatial solutions. This involves integrating Planet's data into customer workflows, ensuring retention, and acting as the internal voice for regional mission requirements.
Customer Success Manager – Scale (Portuguese or Spanish Speaker) 15 APPLICANTS
Sophos
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Full Time
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9 Weeks Ago
Sophos
The Customer Success Manager will drive product adoption and customer outcomes through 1:1 and 1:many digital channels for the LATAM region. They will also manage customer escalations, monitor health indicators, and contribute to the refinement of the scaled customer success strategy.
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You will drive product adoption and customer outcomes through 1:1 and 1:many channels while managing customer escalations. You will also monitor customer health indicators to identify engagement opportunities and mitigate risks.
The VP of Customer Success will lead the customer success organization to drive retention, growth, and advocacy across a complex enterprise retail portfolio. This role involves executive-level account management, cross-functional partnership with sales and product teams, and the development of organizational processes to ensure measurable customer value.
You will build the AI Customer Success function from the ground up, defining playbooks and driving product-led growth for a portfolio of sophisticated cyber and financial crime investigators. You will manage the end-to-end post-sale experience, including onboarding, adoption tracking, and executive business reviews to ensure long-term partnership and expansion.
You will partner with enterprise customers in Central and Eastern Europe to drive adoption of the ElevenLabs platform across speech models, creative tools, and agents. Additionally, you will manage commercial outcomes, including renewals and upsells, while acting as the first dedicated Customer Success lead in the region.
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