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The Customer Success Manager will drive the adoption of legal AI solutions by developing tailored success plans and designing AI workflows for law firms and corporations. They will act as a strategic advisor to senior executives, leading business reviews and advocating for customer needs to internal product teams.
Lead and develop a team of Customer Success Managers to drive member engagement, customer retention, and revenue growth. Manage executive-level client relationships and collaborate cross-functionally to ensure the voice of the customer informs business strategy.
The Customer Success Engineer is responsible for troubleshooting complex cloud and on-premises file system issues to ensure customer resolution. They collaborate cross-functionally with sales, product, and engineering teams to bridge product gaps and improve cloud offerings.
Manage the full customer lifecycle for enterprise and OEM/Channel partners, focusing on onboarding, adoption, and retention. Act as a technical advisor to align Qumulo's cloud data platform with customer business goals and C-level objectives.
Proactively guide a portfolio of approximately 100 federal clients to ensure deep adoption of SaaS solutions and visible business value. Collaborate with sales and product teams to identify expansion opportunities and advocate for customer needs.
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Develop and execute user acquisition strategies to drive growth and engagement within the gaming community. Collaborate with mobile gaming partners and analyze KPIs to optimize marketing campaigns and ROI.
Serve as the primary point of contact for designated clients to ensure retention and growth through exceptional service and SaaS best practices. Collaborate cross-functionally to resolve system issues and identify opportunities for additional product adoption.
The Director of Customer Success will manage the full post-sale lifecycle, focusing on growing referral volume and driving net revenue retention across healthcare partnerships. They will serve as a strategic link between clinical outcomes and business value, while identifying new sales opportunities and building a scalable success function.
Manage day-to-day Amazon and Walmart marketplace operations, focusing on account health, catalog optimization, and FBA coordination. Act as a bridge between clients and internal teams by translating discussions into actionable tasks and providing performance reporting.
The role focuses on designing and executing enablement programs to equip Customer Success and Professional Services teams with the skills to drive retention and growth. Key duties include managing new hire onboarding, creating learning paths, and partnering with CS leadership to align programs with business outcomes like NRR.
Lead the Customer Success strategy for the Eastern US region to drive retention, satisfaction, and long-term growth. Manage a high-performing team of field leaders and collaborate cross-functionally to ensure a seamless customer experience.
Lead end-to-end customer onboarding and manage the long-term success and adoption of the vCluster platform for enterprise clients. Drive renewals and expansion opportunities by translating technical adoption into measurable business outcomes and ROI.
Act as a principal strategic advisor and AI Architect to design scalable security solutions for high-value global enterprise accounts. Lead the adoption of Prisma AIRS while managing executive relationships to ensure quantifiable business value and proactive risk mitigation.
Lead a team of Program Managers to define and execute the standard operating model for Customer Success across a global portfolio. Standardize processes, playbooks, and reporting while driving the Monthly Operating Review rhythm and cross-functional alignment.
Serve as the primary partner for school districts to drive success, manage renewals, and coordinate resources between school staff and Cartwheel. Provide clinical guidance and strategic advice to school leadership to improve student mental health outcomes.
The Customer Success Manager serves as the primary contact for IT security teams to maintain trusted advisory relationships and monitor customer health. They are responsible for driving platform adoption, coordinating issue resolution, and relaying customer feedback to the product team.
Manage a portfolio of corporate customers using the CyberSOC solution to ensure satisfaction and achieve renewal and expansion targets. Act as a strategic advisor to customers by leveraging product knowledge to develop growth plans and mitigate account risks.
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Manage the customer journey from onboarding to long-term partnership, focusing on maximizing customer success and product adoption. Analyze usage data to identify optimization potentials and collaborate with Sales, Marketing, and Product teams to improve the platform.
Own the post-sales technical relationship to ensure customers achieve maximum value from the Akeyless platform. Lead end-to-end onboarding, implementation, and architecture design while serving as a trusted technical advisor.
As a Customer Success Manager, you will lead customer engagements, ensuring they realize the full value of the Harrison.ai product portfolio. You will act as a trusted advisor throughout the customer lifecycle, from onboarding to long-term success and retention.
The Customer Success Director will manage the customer success experience and relationships with key enterprise accounts, overseeing onboarding, implementation, and expansion. They will collaborate with internal teams to maximize customer results and drive revenue objectives.
Own the onboarding, adoption, and ongoing success planning for ONE-KEY customers to ensure measurable business outcomes. Act as a subject matter expert and customer advocate to resolve roadblocks and drive product usage across various stakeholder levels.
Manage relationships with the company's largest customers to ensure satisfaction, retention, and revenue growth. Oversee the full customer lifecycle, including forecasting, renewals, and the execution of data-driven engagement strategies.
The role involves solving complex customer problems and analyzing trends to improve the overall customer experience. You will collaborate with Product, Engineering, and Risk teams to transform feedback into operational improvements.
Manage a diverse book of global enterprise customers to drive product adoption, enablement, and value realization. Lead strategic engagement plans and executive business reviews while partnering cross-functionally to mitigate churn and identify expansion opportunities.
The Enterprise Customer Success Manager is responsible for driving account growth, ensuring client ROI, and mitigating churn through strategic relationship management. They will lead the end-to-end renewal process and synthesize client feedback to influence the product roadmap.
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Serve as the primary partner for Southern school districts to drive success, manage renewals, and coordinate resources between school staff and Cartwheel. Provide clinical guidance and strategic advice to school leadership to support student mental health programs.
Manage a portfolio of U.S. public sector accounts to drive adoption, retention, and growth of the GitLab DevSecOps platform. Act as a primary liaison between customers and internal teams to translate business outcomes into actionable technical objectives.
Manage a portfolio of approximately 150 Canadian customs brokerage customers to ensure retention and drive revenue growth. Lead strategic business reviews and collaborate cross-functionally to align product adoption with customer operational goals.
Manage the full customer lifecycle for a portfolio of global strategic accounts, acting as a trusted advisor to C-level stakeholders. Orchestrate cross-functional teams to drive product adoption, ensure retention, and identify expansion opportunities through AI-powered programs.
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