The Senior Solution Engineer acts as a trusted technical partner to design tailored telecommunications solutions that meet complex customer requirements. They are responsible for driving sales through technical expertise, mentoring team members, and managing cross-functional design projects.
Zayo Group
52 Remote Job Openings at Zayo Group
The Principal Sales Director will lead a team to generate revenue by promoting Zayo's telecommunications solutions to State, Local, and Education (SLED) accounts. They are responsible for coaching sales professionals, driving team performance to meet sales goals, and managing complex customer relationships.
The Account Director is responsible for driving revenue growth by managing existing accounts and acquiring new business within the telecommunications and data center sectors. They must develop strategic account plans, present solutions, and maintain high levels of customer satisfaction through consistent engagement.
The specialist will monitor federal and state telecommunications rules to ensure compliance and manage government reporting obligations. They will also respond to government inquiries, conduct audits, and maintain access to government portals.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure and related services within the Commercial Enterprise segment. They will develop account strategies, manage complex deals, and ensure customer satisfaction through proactive engagement and performance reporting.
Lead the end-to-end billing function and strategy for a complex B2B telecommunications business, specifically owning the Zuora Billing platform. The role focuses on optimizing the quote-to-cash process, strengthening financial controls, and managing high-volume recurring and usage-based billing.
Drive sales revenue and growth by promoting fiber infrastructure, transport, and security services to commercial enterprise accounts. Manage the full strategic sales process, from prospecting and proposal presentation to maintaining long-term customer relationships.
The technician is responsible for monitoring and responding to network alerts and tickets to support Layer 1 products and services. They must document customer issues, communicate urgency, and escalate unresolved problems to the appropriate teams.
The Account Director is responsible for driving sales of connectivity and infrastructure solutions to large enterprise healthcare accounts. This includes managing existing customer relationships, achieving revenue growth targets, and coordinating with internal teams to ensure customer satisfaction.
Lead the delivery of multiple long haul OSP fiber deployment projects, managing turnkey engineering and construction contractors from planning through closeout. Responsible for budget management, contract administration, regulatory compliance, and ensuring projects meet quality and safety standards.
The Senior Solutions Engineer acts as a technical expert to design tailored telecommunications solutions that meet complex customer requirements. They collaborate with sales teams to drive business value and mentor junior engineers to strengthen the overall team expertise.
Design and deliver high-impact sales training and onboarding programs to improve seller productivity and revenue outcomes. Collaborate with leadership and operations to create scalable training assets and measure program impact through performance data.
The role involves supporting the Solution Architecture Organization by preparing technical diagrams, sales presentations, and documentation for custom network solutions. The analyst will assist in qualifying customer requests and driving the transactional sales cycle to closure.
Manage complex Tier II customer support requests, billing disputes, and carrier-related transactions to ensure operational excellence. Partner cross-functionally with internal teams and vendors to resolve escalations and support service enablement.
Oversee the end-to-end planning and execution of outside plant break/fix projects and emergency network restorations. Coordinate with cross-functional teams and external vendors to ensure timely repairs and adherence to SLA objectives.
Strategic Account Director – Managed Services & SASE
Zayo Group
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Full Time
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18 days ago
Zayo Group
Drive revenue growth by identifying and closing Managed Services, SASE, and SD-WAN opportunities through an overlay sales model. Partner with account executives and technical teams to provide subject matter expertise and align technology solutions with customer business outcomes.
The role focuses on developing and expanding partner relationships with Telecom Service Brokers and Sub-agents to drive revenue growth. Responsibilities include managing the sales process, providing proposals, and reporting performance via CRM tools.
Owns and drives the operational lifecycle of in-flight amendments and change orders for Hyperscale customers. Acts as the primary coordinator between Sales, Engineering, and Service Delivery to ensure efficient installation and completion of service modifications.
The specialist is responsible for creating and managing service orders, inquiries, and account changes while ensuring data integrity within Microsoft Dynamics 365 and Salesforce. They collaborate with internal teams to optimize the customer experience and ensure accurate reporting of sales and commissions.
Acts as the primary operations interface and customer advocate for a strategic Top 10 account to ensure service quality and reliability. Oversees end-to-end service delivery, manages service-impacting events, and drives continuous improvement through Service Improvement Plans.
Design and specify materials for AC/DC power equipment and maintain central office records including floor plans and capacity reports. Manage contracted maintenance vendors, develop operating standards, and oversee critical infrastructure augment projects.
Architect, design, and implement scalable Salesforce solutions, including integrations with SiteTracker and ServiceNow Order Management. Collaborate with cross-functional teams to deliver high-quality code and optimize existing system functionality.
Responsible for designing, link engineering, and implementing capacity onto the existing DWDM network across the U.S. and Canada. The role involves coordinating with project managers and field operations to resolve provisioning issues and meet performance targets.
The role acts as a liaison between Category Management and technical teams to optimize business processes and systems. It involves developing KPIs, managing data quality, and translating business requirements into scalable technology solutions.
Responsible for design planning, record creation, and order fulfillment of network products with a focus on growth products. Coordinates with service activation and field technicians to resolve provisioning issues and ensure timely circuit installation.
Provide technical sales support and coaching to Account Executives to design and implement complex data network solutions. Act as a subject matter expert to drive the sales cycle to closure through RFP preparation and technical presentations.
The Senior Account Manager is responsible for driving sales revenue and growth by promoting fiber infrastructure and security services to commercial enterprise accounts. This includes managing the strategic sales process, maintaining customer relationships, and providing accurate sales forecasts via Salesforce.
The Category Manager is responsible for developing and executing strategies to optimize the performance, growth, and profitability of assigned product and service categories. This includes managing supplier relationships, leading sourcing events, and conducting market analysis to drive cost savings and commercial outcomes.
The role focuses on ensuring the uptime, performance, and scalability of critical infrastructure through automation and proactive monitoring. Responsibilities include owning the incident lifecycle, performing root cause analysis, and collaborating with developers to implement reliable technical solutions.
Responsible for procurement, inventory management, and material fulfillment to support telecom network construction and maintenance. Acts as a link between supply chain, engineering, and external suppliers to ensure material availability and quality.
The Category Manager is responsible for developing and executing strategies to optimize the performance, growth, and profitability of assigned product categories. This includes managing supplier relationships, leading sourcing events, and conducting market analysis to drive commercial outcomes.
Project Manager, Long Haul Site Acquisition and Permitting
Zayo Group
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Full Time
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a month ago
Zayo Group
Manage the end-to-end acquisition of real estate assets and property rights for telecommunications fiber optic facilities. Coordinate permitting, zoning, and regulatory compliance across local, state, and federal jurisdictions to ensure on-time project delivery.
The Senior Solutions Engineer designs complex telecommunications solutions and serves as a technical expert to drive business value for customers. They collaborate with sales teams to analyze requirements, create technical diagrams, and mentor junior team members.
Develop and implement project management controls and reporting tools to optimize OSP/ISP operations and mitigate business risk. Collaborate with internal teams to standardize processes, establish KPIs, and lead change management for new operational tools.
The Senior Solutions Engineer designs complex telecommunications solutions and serves as a technical expert to drive business value for customers. They collaborate with sales teams to analyze requirements, create technical diagrams, and mentor junior team members.
Develop and implement project management controls, reporting methodologies, and KPIs to optimize OSP/ISP operations. Lead process improvements and change management to enhance operational efficiency and visibility.
The BSA acts as a bridge between business needs and technical solutions to optimize the Sitetracker and Salesforce platforms for OSP and ISP operations. Key duties include gathering requirements, designing system configurations, and maintaining governance documentation to improve project delivery efficiency.
The Network Engineer III plans and implements network augments and POP builds on the IP/Ethernet network. Responsibilities include identifying backbone congestion, configuring equipment, and collaborating with internal teams for network optimization.
Acts as a technical project manager and liaison between engineering teams and contractors to ensure critical infrastructure builds are delivered on time and within budget. Responsible for managing maintenance vendors, writing Method of Procedures (MOPs), and ensuring operational integrity of power and cooling systems.
Architect and lead the operational controls and governance framework for OSP fiber construction programs to ensure consistent and high-quality execution. Manage a team of control PMs and design real-time dashboards to translate operational data into executive decision-making power.
Lead the delivery of multiple long haul OSP fiber deployment projects by managing turnkey engineering and construction contractors. Oversee project controls, budget management, regulatory compliance, and the full project lifecycle from planning to closeout.
Design and specify materials for AC/DC power equipment and manage the maintenance of critical infrastructure systems. This includes overseeing contracted vendors, writing Method of Procedures, and maintaining central office records.
Lead the engineering team in establishing data center and POP design standards, equipment specifications, and best practices. Oversee the testing of innovative tools and systems to maximize efficiency and reduce operational costs.
The Channel Director is responsible for cultivating strategic partner relationships and educating sub-agents on Zayo's product portfolio to drive revenue growth. They must monitor sales performance via CRM tools and collaborate with internal departments to ensure customer satisfaction.
Responsible for the development, planning, and de-risking of new long haul network routes, including greenfield routes and network extensions. This involves coordinating cross-functional teams to define requirements, manage budgets, and oversee vendor partner strategies.
Oversee the development, planning, and construction of long-haul telecom route facilities in the US. Manage construction vendors, electrical utility coordination, and project budgets while coordinating cross-functionally with internal teams.
Long-Haul Implementation Project Manager (Central and Eastern Time Zones)
Zayo Group
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Full Time
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2 months ago
Zayo Group
Manage turnkey long-haul OSP construction contracts, ensuring projects are delivered on time, within budget, and according to standards. This includes negotiating contracts, managing budgets, handling regulatory permitting, and coordinating between stakeholders and contractors.
Responsible for the design planning, record creation, and order fulfillment of complex optical circuits and growth products. Coordinates with internal teams and field technicians to resolve provisioning issues and ensure timely customer turn-up.
Lead the strategic design and deployment of AI-driven solutions, including LLMs and automation frameworks, to enhance operational efficiency. Manage the end-to-end AI lifecycle and build a high-performing team of researchers and engineers.
The IPTAC Engineering Technician serves as the highest level of technical escalation for complex IP and Ethernet service issues within the Network Control Center. Responsibilities include leading major incident troubleshooting, managing network faults, and providing technical training to team members.
The Director is responsible for leading the end-to-end delivery of long-haul OSP deployment programs by managing turnkey contractors across multiple simultaneous projects. They ensure projects meet scope, schedule, budget, and quality standards while maintaining strong communication with internal and external stakeholders.
The Managed Services Overlay Sales Director will drive growth across the managed services portfolio within the enterprise segment by partnering closely with the core sales team. This role involves building and leading a high-performing team of overlay specialists to achieve aggressive growth targets.