The Partner Success Manager will act as a trusted advisor to agents, managing the customer lifecycle from onboarding to renewal. They are responsible for analyzing lifecycle data, driving account growth, and ensuring customers realize the full potential of Zayo's solutions.
The Senior Solutions Engineer acts as a trusted technical partner to design and present complex telecommunications solutions that drive business value for customers. They are responsible for analyzing customer requirements, managing cross-functional design teams, and mentoring junior staff to ensure technical and business success.
The Chief of Staff serves as the CEO's right hand, driving operating mechanisms, strengthening executive leadership team cohesion, and ensuring consistent execution of company strategy. This role involves managing performance scorecards, providing candid counsel to the CEO, and acting as a connective tissue between enterprise priorities and organizational outcomes.
The Senior Service Delivery Specialist manages the end-to-end implementation of Lit and Dark Fiber services, including project planning, budget tracking, and cross-functional coordination. They serve as a primary point of contact for customers, ensuring project milestones are met while advocating for customer needs throughout the delivery process.
The Technical Solutions Analyst supports the sales cycle by preparing technical diagrams, proposal responses, and cost-effective network designs. They collaborate with the Solution Architecture team to analyze customer requirements and ensure accurate documentation for all supported opportunities.
The Senior Manager of Solutions Engineering leads a team of engineers to drive revenue growth and provide technical consultation for complex customer solutions. They are responsible for mentoring direct reports, managing the team's workflow, and serving as a strategic liaison between sales and technical operations.
The Senior Account Manager is responsible for driving sales revenue and managing customer relationships within the Commercial Enterprise segment. They will develop account strategies, design solutions, and ensure revenue growth through consistent prospecting and account management activities.
The Senior Account Manager is responsible for driving sales revenue and managing customer relationships for fiber infrastructure and related services. They will prospect new accounts, present proposals, and maintain existing business through strategic account planning and reporting.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure and related services within the Large Enterprise segment. They will prospect new accounts, present proposals, and maintain existing business through strategic account planning and collaboration with internal teams.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure services within the Commercial Enterprise segment. They will develop account strategies, manage the sales process, and provide accurate forecasts while collaborating with internal teams to ensure customer satisfaction.
The Senior Network Security Engineer will design, implement, and optimize enterprise network security solutions across on-premises and cloud environments. This role also serves as a senior technical escalation point for complex security incidents and provides leadership to engineering teams.
The Supervisor of Fiber Construction manages a team responsible for vendor oversight, work order execution, and the construction and restoration of fiber networks. They are accountable for delivering key performance indicators including CapEx spend, small cell fiber completion, and enterprise revenue targets.
The Account Director is responsible for driving sales revenue and achieving growth targets within the financial services and banking sectors. They will manage customer relationships, present solutions, and coordinate with internal teams to ensure high customer satisfaction.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure and related services within the Commercial Enterprise segment. They will develop account strategies, manage the full sales cycle, and ensure customer satisfaction through proactive engagement and solution design.
The Network Engineer II is responsible for designing, link engineering, and implementing capacity on the DWDM network while coordinating with internal teams. They must manage project deliverables, maintain accurate records in database systems, and provide technical support to field operations.
The Project Manager is responsible for overseeing OSP vendors to ensure fiber optic splicing and testing meet company standards and project timelines. They also manage project budgets, coordinate network access, and provide technical expertise for long-haul fiber deployment projects.
The Supplier Operations Specialist manages the end-to-end supplier onboarding process, including data maintenance and compliance documentation. They also serve as a key partner to internal departments to ensure data integrity and resolve operational issues.
The Senior Manager will lead and mentor a team of Solutions Engineers to drive revenue and ensure technical excellence within the Public Sector SLED vertical. They will act as a primary point of escalation, manage team performance metrics, and contribute to the development of organizational strategy and technical solutions.
The Project Manager will drive standardization, develop best practices, and support end users within the Netcracker OSS platform. They are responsible for maintaining network inventory data quality, creating training materials, and collaborating with the Network Systems and Automation team.
The Director will lead enterprise data protection, cloud security, and API security initiatives to safeguard sensitive information and critical systems. They are responsible for defining security policies, managing risk, and collaborating with engineering and infrastructure teams to ensure secure cloud adoption.
The Senior Solution Engineer acts as a trusted technical partner to design tailored telecommunications solutions that meet complex customer requirements. They are responsible for driving sales through technical expertise, mentoring team members, and managing cross-functional design projects.
The Principal Sales Director will lead a team to generate revenue by promoting Zayo's telecommunications solutions to State, Local, and Education (SLED) accounts. They are responsible for coaching sales professionals, driving team performance to meet sales goals, and managing complex customer relationships.
The Account Director is responsible for driving revenue growth by managing existing accounts and acquiring new business within the telecommunications and data center sectors. They must develop strategic account plans, present solutions, and maintain high levels of customer satisfaction through consistent engagement.
The specialist will monitor federal and state telecommunications rules to ensure compliance and manage government reporting obligations. They will also respond to government inquiries, conduct audits, and maintain access to government portals.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure and related services within the Commercial Enterprise segment. They will develop account strategies, manage complex deals, and ensure customer satisfaction through proactive engagement and performance reporting.
Lead the end-to-end billing function and strategy for a complex B2B telecommunications business, specifically owning the Zuora Billing platform. The role focuses on optimizing the quote-to-cash process, strengthening financial controls, and managing high-volume recurring and usage-based billing.
Drive sales revenue and growth by promoting fiber infrastructure, transport, and security services to commercial enterprise accounts. Manage the full strategic sales process, from prospecting and proposal presentation to maintaining long-term customer relationships.
The technician is responsible for monitoring and responding to network alerts and tickets to support Layer 1 products and services. They must document customer issues, communicate urgency, and escalate unresolved problems to the appropriate teams.
The Account Director is responsible for driving sales of connectivity and infrastructure solutions to large enterprise healthcare accounts. This includes managing existing customer relationships, achieving revenue growth targets, and coordinating with internal teams to ensure customer satisfaction.
Lead the delivery of multiple long haul OSP fiber deployment projects, managing turnkey engineering and construction contractors from planning through closeout. Responsible for budget management, contract administration, regulatory compliance, and ensuring projects meet quality and safety standards.
The Senior Solutions Engineer acts as a technical expert to design tailored telecommunications solutions that meet complex customer requirements. They collaborate with sales teams to drive business value and mentor junior engineers to strengthen the overall team expertise.
Design and deliver high-impact sales training and onboarding programs to improve seller productivity and revenue outcomes. Collaborate with leadership and operations to create scalable training assets and measure program impact through performance data.
Manage complex Tier II customer support requests, billing disputes, and carrier-related transactions to ensure operational excellence. Partner cross-functionally with internal teams and vendors to resolve escalations and support service enablement.
Drive revenue growth by identifying and closing Managed Services, SASE, and SD-WAN opportunities through an overlay sales model. Partner with account executives and technical teams to provide subject matter expertise and align technology solutions with customer business outcomes.
The role focuses on developing and expanding partner relationships with Telecom Service Brokers and Sub-agents to drive revenue growth. Responsibilities include managing the sales process, providing proposals, and reporting performance via CRM tools.
Owns and drives the operational lifecycle of in-flight amendments and change orders for Hyperscale customers. Acts as the primary coordinator between Sales, Engineering, and Service Delivery to ensure efficient installation and completion of service modifications.
Design and specify materials for AC/DC power equipment and maintain central office records including floor plans and capacity reports. Manage contracted maintenance vendors, develop operating standards, and oversee critical infrastructure augment projects.
Provide technical sales support and coaching to Account Executives to design and implement complex data network solutions. Act as a subject matter expert to drive the sales cycle to closure through RFP preparation and technical presentations.
The Category Manager is responsible for developing and executing strategies to optimize the performance, growth, and profitability of assigned product and service categories. This includes managing supplier relationships, leading sourcing events, and conducting market analysis to drive cost savings and commercial outcomes.
The Category Manager is responsible for developing and executing strategies to optimize the performance, growth, and profitability of assigned product categories. This includes managing supplier relationships, leading sourcing events, and conducting market analysis to drive commercial outcomes.
The Senior Solutions Engineer designs complex telecommunications solutions and serves as a technical expert to drive business value for customers. They collaborate with sales teams to analyze requirements, create technical diagrams, and mentor junior team members.
The BSA acts as a bridge between business needs and technical solutions to optimize the Sitetracker and Salesforce platforms for OSP and ISP operations. Key duties include gathering requirements, designing system configurations, and maintaining governance documentation to improve project delivery efficiency.
Lead the delivery of multiple long haul OSP fiber deployment projects by managing turnkey engineering and construction contractors. Oversee project controls, budget management, regulatory compliance, and the full project lifecycle from planning to closeout.
Design and specify materials for AC/DC power equipment and manage the maintenance of critical infrastructure systems. This includes overseeing contracted vendors, writing Method of Procedures, and maintaining central office records.
Lead the engineering team in establishing data center and POP design standards, equipment specifications, and best practices. Oversee the testing of innovative tools and systems to maximize efficiency and reduce operational costs.
Responsible for the development, planning, and de-risking of new long haul network routes, including greenfield routes and network extensions. This involves coordinating cross-functional teams to define requirements, manage budgets, and oversee vendor partner strategies.
Oversee the development, planning, and construction of long-haul telecom route facilities in the US. Manage construction vendors, electrical utility coordination, and project budgets while coordinating cross-functionally with internal teams.
Manage turnkey long-haul OSP construction contracts, ensuring projects are delivered on time, within budget, and according to standards. This includes negotiating contracts, managing budgets, handling regulatory permitting, and coordinating between stakeholders and contractors.
Responsible for the design planning, record creation, and order fulfillment of complex optical circuits and growth products. Coordinates with internal teams and field technicians to resolve provisioning issues and ensure timely customer turn-up.
Lead the strategic design and deployment of AI-driven solutions, including LLMs and automation frameworks, to enhance operational efficiency. Manage the end-to-end AI lifecycle and build a high-performing team of researchers and engineers.
The IPTAC Engineering Technician serves as the highest level of technical escalation for complex IP and Ethernet service issues within the Network Control Center. Responsibilities include leading major incident troubleshooting, managing network faults, and providing technical training to team members.
The Director is responsible for leading the end-to-end delivery of long-haul OSP deployment programs by managing turnkey contractors across multiple simultaneous projects. They ensure projects meet scope, schedule, budget, and quality standards while maintaining strong communication with internal and external stakeholders.
The Managed Services Overlay Sales Director will drive growth across the managed services portfolio within the enterprise segment by partnering closely with the core sales team. This role involves building and leading a high-performing team of overlay specialists to achieve aggressive growth targets.
