Acts as the primary operations interface and customer advocate for a strategic Top 10 account to ensure service quality and reliability. Oversees end-to-end service delivery, manages service-impacting events, and drives continuous improvement through Service Improvement Plans.
Zayo Group
58 Remote Job Openings at Zayo Group
Manage regional projects and innovation initiatives to ensure standardization and alignment across Network & Technology teams. Develop project plans, track KPIs/OKRs, and apply LEAN/PDCA processes to improve operational efficiency and customer experience.
Oversee the end-to-end planning and execution of outside plant (OSP) break/fix projects and emergency network restorations. Coordinate with cross-functional teams and external vendors to ensure timely repairs and adherence to SLA objectives.
Manage end-to-end delivery of Lit and Dark Fiber services, including scheduling, scope, and budget tracking. Act as the primary point of contact for customers while collaborating cross-functionally with sales, engineering, and operations.
Design and specify materials for AC/DC power equipment and maintain central office records including floor plans and capacity reports. Manage contracted maintenance vendors, develop operating standards, and oversee critical infrastructure augment projects.
The Customer Success Manager serves as a trusted advisor managing the customer lifecycle from onboarding through renewal to drive adoption and protect recurring revenue. Key duties include conducting quarterly business reviews, managing revenue risk dashboards, and identifying expansion opportunities in partnership with Sales.
Architect, design, and implement scalable Salesforce solutions, including integrations with SiteTracker and ServiceNow Order Management. Collaborate with cross-functional teams to deliver high-quality code and optimize existing system functionality.
The specialist will monitor federal and state telecommunications rules to ensure compliance and develop aligned internal policies. They will also manage regulatory reporting, respond to government inquiries, and draft documents for regulatory proceedings.
The specialist is responsible for testing and analyzing OSP dark fiber data to ensure network quality and performance. They maintain technical documentation and collaborate with engineers to ensure systems meet company and customer standards.
The Senior Employee Relations Manager will lead the employee relations strategy and workplace investigations function across the U.S. and Canada, serving as a trusted advisor to business leaders and HR partners. This role involves resolving complex employee relations matters and ensuring compliance with employment practices.
The Leave of Absence Manager administers and supports the company's leave of absence programs across the U.S. and Canada, ensuring compliance with laws and delivering a positive employee experience. This role involves managing various types of leave and collaborating with internal and external partners for seamless processing.
Responsible for designing, link engineering, and implementing capacity onto the existing DWDM network across the U.S. and Canada. The role involves coordinating with project managers and field operations to resolve provisioning issues and meet performance targets.
The role acts as a liaison between Category Management and technical teams to optimize business processes and systems. It involves developing KPIs, managing data quality, and translating business requirements into scalable technology solutions.
Responsible for design planning, record creation, and order fulfillment of network products with a focus on growth products. Coordinates with service activation and field technicians to resolve provisioning issues and ensure timely circuit installation.
Provide technical sales support and coaching to Account Executives to design and implement complex data network solutions. Act as a subject matter expert to drive the sales cycle to closure through RFP preparation and technical presentations.
The technician is responsible for monitoring network alerts and responding to internal and external stakeholder inquiries in a fast-paced NOC environment. Key duties include documenting customer issues, escalating unresolved problems to appropriate teams, and resolving inquiries using documented processes.
The Senior Account Manager is responsible for driving sales revenue and growth by promoting fiber infrastructure and security services to commercial enterprise accounts. This includes managing the strategic sales process, maintaining customer relationships, and providing accurate sales forecasts via Salesforce.
Supervisor of Network Construction - Northern California
Zayo Group
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Full Time
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8 days ago
Zayo Group
Supervise a team of Network Construction Managers to execute work orders and maintain Zayo fiber networks. Manage vendor performance, CAPEX/OPEX budgets, and ensure KPIs for network delivery and restoration are met.
The Category Manager is responsible for developing and executing strategies to optimize the performance, growth, and profitability of assigned product and service categories. This includes managing supplier relationships, leading sourcing events, and conducting market analysis to drive cost savings and commercial outcomes.
The Senior Account Director is responsible for driving revenue growth and managing high-value client relationships within the telecom and cloud infrastructure sectors. This includes aggressive prospecting, developing strategic account plans, and collaborating with internal teams to deliver customized connectivity solutions.
The role focuses on ensuring the uptime, performance, and scalability of critical infrastructure through automation and proactive monitoring. Responsibilities include owning the incident lifecycle, performing root cause analysis, and collaborating with developers to implement reliable technical solutions.
Oversee the end-to-end planning and execution of OSP break/fix projects and emergency network restorations. Coordinate with cross-functional teams and external vendors to ensure SLA objectives are met and network maintenance is performed 24/7/365.
Responsible for procurement, inventory management, and material fulfillment to support telecom network construction and maintenance. Acts as a link between supply chain, engineering, and external suppliers to ensure material availability and quality.
The Category Manager is responsible for developing and executing strategies to optimize the performance, growth, and profitability of assigned product categories. This includes managing supplier relationships, leading sourcing events, and conducting market analysis to drive commercial outcomes.
Project Manager, Long Haul Site Acquisition and Permitting
Zayo Group
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Full Time
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19 days ago
Zayo Group
Manage the end-to-end acquisition of real estate assets and property rights for telecommunications fiber optic facilities. Coordinate permitting, zoning, and regulatory compliance across local, state, and federal jurisdictions to ensure on-time project delivery.
The Senior Solutions Engineer designs complex telecommunications solutions and serves as a technical expert to drive business value for customers. They collaborate with sales teams to analyze requirements, create technical diagrams, and mentor junior team members.
Develop and implement project management controls and reporting tools to optimize OSP/ISP operations and mitigate business risk. Collaborate with internal teams to standardize processes, establish KPIs, and lead change management for new operational tools.
The Senior Solutions Engineer designs complex telecommunications solutions and serves as a technical expert to drive business value for customers. They collaborate with sales teams to analyze requirements, create technical diagrams, and mentor junior team members.
Develop and implement project management controls, reporting methodologies, and KPIs to optimize OSP/ISP operations. Lead process improvements and change management to enhance operational efficiency and visibility.
The BSA acts as a bridge between business needs and technical solutions to optimize the Sitetracker and Salesforce platforms for OSP and ISP operations. Key duties include gathering requirements, designing system configurations, and maintaining governance documentation to improve project delivery efficiency.
The Network Engineer III plans and implements network augments and POP builds on the IP/Ethernet network. Responsibilities include identifying backbone congestion, configuring equipment, and collaborating with internal teams for network optimization.
Lead the Network Control Center by supervising technicians and managing the incident escalation process to ensure timely resolution of network issues. Act as a technical mentor and key liaison to senior leadership while driving root cause analysis for continuous improvement.
Define and drive the strategic architecture and technology roadmap for optical transport and wavelength networks across core, metro, and edge environments. Lead a team of senior architects to evaluate and certify transport technologies while partnering with cross-functional leadership to align with business objectives.
Acts as a technical project manager and liaison between engineering teams and contractors to ensure critical infrastructure builds are delivered on time and within budget. Responsible for managing maintenance vendors, writing Method of Procedures (MOPs), and ensuring operational integrity of power and cooling systems.
Lead the planning, execution, and tracking of program initiatives to drive scalable and efficient solutions across the organization. Coordinate cross-functional teams and facilitate Agile ceremonies to ensure alignment and timely project delivery.
Architect and lead the operational controls and governance framework for OSP fiber construction programs to ensure consistent and high-quality execution. Manage a team of control PMs and design real-time dashboards to translate operational data into executive decision-making power.
Lead the delivery of multiple long haul OSP fiber deployment projects by managing turnkey engineering and construction contractors. Oversee project controls, budget management, regulatory compliance, and the full project lifecycle from planning to closeout.
Develop and deploy AI-driven automation agents using Python and OpenAI to streamline manual corporate tasks. Collaborate with internal stakeholders to prototype, validate, and harden these solutions for production readiness.
Design and specify materials for AC/DC power equipment and manage the maintenance of critical infrastructure systems. This includes overseeing contracted vendors, writing Method of Procedures, and maintaining central office records.
Lead the engineering and design of FTTH, FTTP, and OSP fiber networks from concept through construction. Responsible for fiber allocation, route design, map creation, and performing QA/QC reviews of engineering deliverables.
The specialist designs physical fiber paths and manages network inventory through database tracking of assets like enclosures and cables. They provide design schematics for fiber projects and ensure the accuracy of fiber optic and circuit databases.
Lead the engineering team in establishing data center and POP design standards, equipment specifications, and best practices. Oversee the testing of innovative tools and systems to maximize efficiency and reduce operational costs.
Design end-to-end circuits for service delivery and prepare detailed circuit layout records. Monitor network capacity and ensure optimization requirements are met while maintaining facility inventory systems.
Manage an assigned portfolio of customer accounts to ensure timely collections and meet DSO goals. Resolve payment disputes and inquiries for Fortune 500 clients while coordinating with Treasury for cash applications.
Manage fiber construction teams and external vendors to execute work orders and restore fiber networks within Arizona. Accountable for delivering key KPIs, managing CAPEX budgets, and improving end-to-end customer experience through cross-functional collaboration.
The Channel Director is responsible for cultivating strategic partner relationships and educating sub-agents on Zayo's product portfolio to drive revenue growth. They must monitor sales performance via CRM tools and collaborate with internal departments to ensure customer satisfaction.
Responsible for the development, planning, and de-risking of new long haul network routes, including greenfield routes and network extensions. This involves coordinating cross-functional teams to define requirements, manage budgets, and oversee vendor partner strategies.
Oversee the development, planning, and construction of long-haul telecom route facilities in the US. Manage construction vendors, electrical utility coordination, and project budgets while coordinating cross-functionally with internal teams.
Lead strategic account planning and drive revenue growth through aggressive prospecting and management of high-value telecom and cloud clients. Collaborate with cross-functional teams to deliver customized connectivity and infrastructure solutions while ensuring client satisfaction.
Long-Haul Implementation Project Manager (Central and Eastern Time Zones)
Zayo Group
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Full Time
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a month ago
Zayo Group
Manage turnkey long-haul OSP construction contracts, ensuring projects are delivered on time, within budget, and according to standards. This includes negotiating contracts, managing budgets, handling regulatory permitting, and coordinating between stakeholders and contractors.
Acts as the primary operational lead and executive contact for Global Reach service assurance, managing major network outages and submarine cable incidents. Coordinates response efforts between internal teams, external vendors, and strategic customers to ensure rapid resolution and clear communication.
Lead strategic account planning and drive revenue growth by managing high-value telecommunications client relationships. Collaborate with cross-functional teams to deliver customized connectivity and infrastructure solutions while meeting sales goals.
Develop and expand partner relationships with Telecom Service Brokers and Sub-agents to drive revenue growth. Manage the sales process by providing proposals, educating partners on the product portfolio, and reporting performance via CRM tools.
Responsible for the design planning, record creation, and order fulfillment of complex optical circuits and growth products. Coordinates with internal teams and field technicians to resolve provisioning issues and ensure timely customer turn-up.
Lead the strategic design and deployment of AI-driven solutions, including LLMs and automation frameworks, to enhance operational efficiency. Manage the end-to-end AI lifecycle and build a high-performing team of researchers and engineers.
The IPTAC Engineering Technician serves as the highest level of technical escalation for complex IP and Ethernet service issues within the Network Control Center. Responsibilities include leading major incident troubleshooting, managing network faults, and providing technical training to team members.
The Director is responsible for leading the end-to-end delivery of long-haul OSP deployment programs by managing turnkey contractors across multiple simultaneous projects. They ensure projects meet scope, schedule, budget, and quality standards while maintaining strong communication with internal and external stakeholders.
The Managed Services Overlay Sales Director will drive growth across the managed services portfolio within the enterprise segment by partnering closely with the core sales team. This role involves building and leading a high-performing team of overlay specialists to achieve aggressive growth targets.
