The Customer Success Manager is responsible for ensuring an effortless customer experience by managing implementation projects, service improvement plans, and operational reviews. They also proactively identify renewal and churn risks while partnering cross-functionally to protect and grow customer relationships.
The Director will lead the product management, engineering, and modernization of technology platforms supporting the company's Network Operations Center and service-assurance processes. This role is responsible for the vision, strategy, and lifecycle management of the ServiceNow Telecommunications Service Management platform.
The Platform Architect designs and evolves scalable, secure, and high-performance platforms to support infrastructure, network intelligence, and application delivery. Responsibilities include building telemetry ingestion pipelines, managing DDoS mitigation platforms, and implementing automation strategies.
The Senior GIS Developer designs, develops, and supports server-based geoprocessing tools and automated data-update processes using Python and SQL. They also build QGIS plugins and custom forms to support data acquisition, system integration, and network-routing solutions.
The Director will lead the strategic transformation of network infrastructure through automation, AI, and modern software engineering practices. They are responsible for defining the technology roadmap, managing engineering teams, and ensuring the scalability and reliability of OSS platforms and network management systems.
Define and lead the enterprise quality engineering strategy, including the governance of AI-enabled solutions and agentic AI evaluation. Manage the enterprise quality platform and lead a centralized team to ensure reliable, predictable, and high-speed technology delivery.
Design, develop, and maintain network automation solutions using Cisco CNC, Cisco NSO, and Python to improve network reliability. Collaborate with engineering teams to automate configuration, validation, and remediation tasks across multi-vendor infrastructure.
The Network Architect will define and develop end-to-end Layer 2 and Layer 3 network architectures while working with internal teams to create scalable designs. They are responsible for conducting lab testing, providing technical guidance, and representing the company at industry standards organizations.
The analyst will develop and maintain Power BI dashboards and SQL-driven reporting solutions to support fiber network operations and infrastructure management. They will collaborate with cross-functional teams to gather requirements, ensure data quality, and provide actionable insights for business decision-making.
The role involves providing comprehensive technical support for new service turn-ups and managing circuit configurations across various network devices. Responsibilities also include troubleshooting production issues, maintaining accurate documentation, and communicating effectively with customers.
Lead the architecture, design, and operation of complex backend Python services and data-processing workflows. Partner with cross-functional teams to ensure services are scalable, resilient, and observable in a production environment.
The Senior Tier II Customer Support Coordinator manages complex customer support requests, escalations, and billing disputes while serving as a subject matter expert. They collaborate cross-functionally with internal teams and vendors to ensure timely resolution and high-quality customer service.
The Senior Systems Administrator is responsible for the administration, configuration, and operational support of the Netcracker logical network inventory application. This role involves troubleshooting production issues, managing application upgrades, and ensuring data integrity through SQL analysis and reconciliation.
The Account Director is responsible for driving sales revenue and growth by managing existing SLED accounts and acquiring new business. They will develop account strategies, present proposals, and maintain high customer satisfaction while meeting aggressive sales targets.
The Senior Account Manager will proactively develop and secure new fiber infrastructure opportunities within the SLED sector by engaging with key stakeholders before formal RFPs are issued. They will manage the full sales cycle, maintain existing accounts, and collaborate with internal teams to design tailored network solutions.
The Account Director is responsible for driving sales revenue and growth within SLED accounts through aggressive prospecting and relationship management. They will manage the full sales cycle, from initial proposal to closing, while ensuring high customer satisfaction and accurate reporting.
The Order Processing Project Manager proactively manages rejected or stalled orders to ensure they are corrected and moved back into the active delivery pipeline. They serve as a central point of coordination between sales, engineering, and management teams to resolve order errors and improve process turnaround times.
The Field Technician III performs advanced installation, testing, and maintenance of telecommunications equipment and critical infrastructure across assigned network areas. They also serve as a technical resource and coach for less experienced team members while ensuring network performance and service reliability.
The Account Manager will drive sales revenue by promoting fiber infrastructure and related services to both existing and prospective enterprise accounts. They are responsible for managing the full sales cycle, from prospecting and proposal presentation to maintaining long-term customer relationships.
The Fiber Engineer will design physical fiber paths and manage network inventory, including fiber enclosures, cables, and conduit data. They will also provide design schematics for fiber projects and ensure the accuracy of fiber usage data within the management system.
The Controls Manager will develop and implement project management controls, processes, and reporting methodologies to optimize OSP/ISP operations. They will also lead change management initiatives and collaborate with internal teams to monitor project performance and operational health.
The Senior Channel Manager will cultivate relationships with Telecom Service Brokers and Sub-agents to drive revenue growth across the product portfolio. They are responsible for assisting partners throughout the sales process, managing sales forecasts, and reporting performance metrics via CRM tools.
The Project Manager manages construction contract administration and commercial controls throughout the lifecycle of long-haul outside plant deployment projects. They partner with internal and external stakeholders to ensure contractual obligations are met, change orders are managed, and projects remain aligned with budget and schedule objectives.
The project manager will oversee turnkey construction contracts, ensuring projects are delivered on time and within budget through proactive problem solving and project controls. They are responsible for managing OSP construction contracts, monitoring compliance, and facilitating communication between stakeholders, legal teams, and contractors.
The Senior Service Provisioning Coordinator manages complex customer requests, service changes, and escalations while ensuring high customer satisfaction and retention. They act as a subject matter expert, providing guidance to peers and driving operational improvements across the service lifecycle.
The Business Systems Analyst will partner with stakeholders to gather requirements and design technical solutions within the Salesforce and Sitetracker platforms. They are responsible for maintaining system integrity, driving process automation, and ensuring governance standards are met across project operations.
Develop and deploy AI-driven automation agents and services to streamline manual business tasks and data processing. Collaborate with internal stakeholders to build, validate, and harden scalable automation solutions for production readiness.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure and related services within the Commercial Enterprise segment. They will develop account strategies, manage complex deals, and ensure customer satisfaction while meeting revenue growth targets.
The Account Director is responsible for driving revenue growth through aggressive prospecting, strategic account management, and the delivery of customized bandwidth solutions. They will lead complex sales cycles and maintain strong relationships with key decision-makers at major telecom and cloud infrastructure companies.
The Senior Account Manager will proactively develop and secure new business opportunities within the SLED market by shaping project scopes ahead of formal RFPs. They will manage the full sales cycle, maintain strategic relationships with public sector leaders, and collaborate with internal teams to deliver tailored network solutions.
The Senior Channel Manager will cultivate relationships with Telecom Service Brokers and Sub-agents to drive revenue growth. They are responsible for educating partners on the product portfolio, managing sales opportunities, and reporting performance via CRM tools.
The Bid Manager leads the end-to-end proposal lifecycle for public sector and enterprise opportunities, managing strategy, compliance, and stakeholder coordination. They are responsible for developing compelling, accurate responses while ensuring alignment with win strategies and organizational goals.
The Account Director is responsible for driving revenue growth by managing existing SLED accounts and acquiring new business through aggressive prospecting. They will develop account strategies, present solutions, and maintain high customer satisfaction while meeting established sales targets.
The Senior Account Manager will proactively develop sales opportunities within the SLED market by shaping project scopes and aligning Zayo's services with E-rate funding cycles. They will manage the full sales cycle, from initial relationship building with IT and procurement leaders to securing long-term contracts and driving revenue growth.
The Network Construction Manager is responsible for managing end-to-end fiber connectivity projects, including vendor coordination, permitting, and budget tracking. They serve as the primary point of contact for customers and jurisdictional authorities to ensure timely project delivery.
The Senior Technical Product Manager leads the strategy, development, and adoption of customer-facing and internal APIs and AI-enabled capabilities. This role manages cross-functional delivery teams to translate business needs into secure, scalable technical solutions.
The Senior Account Manager will proactively develop and secure new business opportunities within the SLED market by shaping project requirements before formal RFPs are issued. They will manage the full sales cycle, maintain strategic relationships with public sector leaders, and collaborate with internal teams to deliver tailored network and managed service solutions.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure and related services within the Commercial Enterprise segment. They will develop account strategies, manage complex deals, and ensure customer satisfaction through consistent prospecting and account management activities.
The project manager will oversee complex telecom service projects, including Lit and Dark Fiber, while managing cross-functional coordination and stakeholder relationships. They are responsible for executing project plans, managing large datasets, and ensuring performance metrics are met for strategic initiatives.
The Senior Account Manager will drive sales revenue by promoting fiber infrastructure and related services to prospective and existing enterprise accounts. They are responsible for managing the full sales cycle, from prospecting and proposal presentation to maintaining long-term customer relationships.
The Account Director is responsible for driving revenue growth by actively prospecting and selling communications infrastructure solutions to financial services and banking enterprises. They must manage the full sales cycle, from presenting proposals to maintaining long-term customer relationships and ensuring high customer satisfaction.
The Senior Account Manager is responsible for driving sales revenue and managing customer relationships for fiber infrastructure and related services. They will develop account strategies, manage complex deals, and ensure customer satisfaction while meeting revenue growth targets.
The Circuit Designer Specialist is responsible for analyzing service orders, designing end-to-end circuit layouts, and coordinating with internal departments and vendors for service provisioning. They also maintain facility inventory systems, resolve complex provisioning issues, and provide technical support to ensure network optimization.
The Senior Account Manager is responsible for generating sales revenue by promoting fiber infrastructure and related services to targeted accounts. They will manage customer relationships, develop account strategies, and ensure accurate sales forecasting and reporting.
The Senior Channel Manager will cultivate relationships with Telecom Service Brokers and Sub-agents to drive revenue growth. They are responsible for managing the sales process, providing proposals, and monitoring sales performance through CRM tools.
The Senior Program Manager is responsible for the strategic leadership and successful delivery of long-haul fiber deployment programs through oversight of engineering and construction partners. This role manages capital budgets, program governance, and cross-functional alignment to ensure projects are delivered safely, on schedule, and within budget.
The Program Manager is responsible for the end-to-end delivery of long haul fiber deployment projects, including managing budgets, schedules, and construction contractors. They serve as the primary interface between Zayo, vendors, and customers to ensure all projects meet quality, safety, and regulatory standards.
The Senior Account Manager is responsible for driving sales revenue by promoting fiber infrastructure and related services to existing and prospective enterprise accounts. They will manage the full sales cycle, from prospecting and proposal presentation to maintaining long-term customer relationships and achieving revenue targets.
The Senior Account Manager is responsible for driving sales revenue by promoting fiber infrastructure and related services to prospective and existing accounts. They will manage the full sales cycle, including prospecting, proposal presentation, and maintaining long-term customer relationships.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure services within the Commercial Enterprise segment. This role involves prospecting, developing account strategies, and coordinating with internal teams to ensure customer satisfaction and revenue growth.
The Fiber Construction Manager oversees the end-to-end construction process, including permitting, contractor management, and site inspections to ensure projects meet specifications. They are responsible for maintaining project budgets, tracking milestones, and ensuring compliance with safety and quality standards.
The National Channel Director will develop and execute strategies to engage consulting firms, MSPs, and ecosystem partners to create new routes to market. This role involves building executive relationships, driving joint business plans, and leading cross-functional initiatives to accelerate revenue growth.
The National Channel Director will develop and execute a national growth strategy for Systems Integrators and Value-Added Resellers to expand Zayo's market presence. This role involves building executive relationships, driving partner-sourced revenue, and collaborating cross-functionally to launch scalable partner programs.
The Account Director is responsible for driving sales revenue and growth by actively prospecting and managing SLED accounts. They will present proposals, maintain customer relationships, and coordinate with internal teams to ensure high customer satisfaction and revenue objectives.
The Fiber Engineer is responsible for designing physical fiber paths, managing fiber inventory, and overseeing outside plant break/fix activities. They will coordinate with internal and external teams to ensure project specifications, budgets, and SLA objectives are met.
The Senior Account Manager is responsible for driving sales revenue and managing customer relationships within the Commercial Enterprise segment. They will develop account strategies, design solutions, and ensure revenue growth through consistent prospecting and account management activities.
The Senior Account Manager is responsible for driving sales revenue and managing customer relationships for fiber infrastructure and related services. They will prospect new accounts, present proposals, and maintain existing business through strategic account planning and reporting.
The Senior Network Security Engineer will design, implement, and optimize enterprise network security solutions across on-premises and cloud environments. This role also serves as a senior technical escalation point for complex security incidents and provides leadership to engineering teams.
The Supervisor of Fiber Construction manages a team responsible for vendor oversight, work order execution, and the construction and restoration of fiber networks. They are accountable for delivering key performance indicators including CapEx spend, small cell fiber completion, and enterprise revenue targets.
The Network Engineer II is responsible for designing, link engineering, and implementing capacity on the DWDM network while coordinating with internal teams. They must manage project deliverables, maintain accurate records in database systems, and provide technical support to field operations.
The Project Manager is responsible for overseeing OSP vendors to ensure fiber optic splicing and testing meet company standards and project timelines. They also manage project budgets, coordinate network access, and provide technical expertise for long-haul fiber deployment projects.
The Senior Account Manager is responsible for driving sales revenue and managing relationships for fiber infrastructure and related services within the Commercial Enterprise segment. They will develop account strategies, manage complex deals, and ensure customer satisfaction through proactive engagement and performance reporting.
Drive sales revenue and growth by promoting fiber infrastructure, transport, and security services to commercial enterprise accounts. Manage the full strategic sales process, from prospecting and proposal presentation to maintaining long-term customer relationships.
Lead the delivery of multiple long haul OSP fiber deployment projects, managing turnkey engineering and construction contractors from planning through closeout. Responsible for budget management, contract administration, regulatory compliance, and ensuring projects meet quality and safety standards.
Design and deliver high-impact sales training and onboarding programs to improve seller productivity and revenue outcomes. Collaborate with leadership and operations to create scalable training assets and measure program impact through performance data.
Design and specify materials for AC/DC power equipment and maintain central office records including floor plans and capacity reports. Manage contracted maintenance vendors, develop operating standards, and oversee critical infrastructure augment projects.
The Category Manager is responsible for developing and executing strategies to optimize the performance, growth, and profitability of assigned product categories. This includes managing supplier relationships, leading sourcing events, and conducting market analysis to drive commercial outcomes.
Design and specify materials for AC/DC power equipment and manage the maintenance of critical infrastructure systems. This includes overseeing contracted vendors, writing Method of Procedures, and maintaining central office records.
Oversee the development, planning, and construction of long-haul telecom route facilities in the US. Manage construction vendors, electrical utility coordination, and project budgets while coordinating cross-functionally with internal teams.
Manage turnkey long-haul OSP construction contracts, ensuring projects are delivered on time, within budget, and according to standards. This includes negotiating contracts, managing budgets, handling regulatory permitting, and coordinating between stakeholders and contractors.
Responsible for the design planning, record creation, and order fulfillment of complex optical circuits and growth products. Coordinates with internal teams and field technicians to resolve provisioning issues and ensure timely customer turn-up.
Lead the strategic design and deployment of AI-driven solutions, including LLMs and automation frameworks, to enhance operational efficiency. Manage the end-to-end AI lifecycle and build a high-performing team of researchers and engineers.
The IPTAC Engineering Technician serves as the highest level of technical escalation for complex IP and Ethernet service issues within the Network Control Center. Responsibilities include leading major incident troubleshooting, managing network faults, and providing technical training to team members.
The Director is responsible for leading the end-to-end delivery of long-haul OSP deployment programs by managing turnkey contractors across multiple simultaneous projects. They ensure projects meet scope, schedule, budget, and quality standards while maintaining strong communication with internal and external stakeholders.
The Managed Services Overlay Sales Director will drive growth across the managed services portfolio within the enterprise segment by partnering closely with the core sales team. This role involves building and leading a high-performing team of overlay specialists to achieve aggressive growth targets.
