The Senior Manager of Professional Services Operations will oversee daily operations, revenue management, and reporting for the global professional services business. They will lead a team to optimize quote-to-revenue processes and partner with cross-functional leaders to drive strategic growth.
Smartsheet
71 Remote Job Openings at Smartsheet
The Principal Partner Alliances Manager will lead and expand strategic partnerships with consulting firms, advisory partners, and global systems integrators to drive enterprise revenue growth. This role involves developing joint business plans, managing partner pipelines, and coordinating with internal teams to deliver integrated solutions.
You will build scalable full-stack services and solve complex distributed systems problems using modern cloud infrastructure. Additionally, you will integrate AI tools into development workflows to improve efficiency and collaborate with product management on architectural decisions.
Technical Support Specialist II - Core Apps (Remote Eligible - Costa Rica)
Smartsheet
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Full Time
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3 days ago
Smartsheet
The Technical Support Specialist will troubleshoot customer issues across various channels and maintain high service standards. They will also contribute to team projects and collaborate with leaders to meet performance goals.
You will build scalable back-end services and solve complex distributed systems challenges using modern cloud infrastructure. Additionally, you will mentor junior engineers, participate in architectural discussions, and integrate AI tools to improve team efficiency.
Own the strategy, roadmap, and execution for an AI-native portfolio management product designed for enterprise organizations. Collaborate with cross-functional teams to ship complex capabilities while balancing user needs with technical feasibility.
Principal Software Engineer (Remote Eligible in Bulgaria)
Smartsheet
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Full Time
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3 days ago
Smartsheet
Lead the design and implementation of next-generation architecture to ensure scalability, security, and performance. Drive architectural strategy and mentor senior engineers while collaborating with cross-functional teams to deliver high-impact projects.
You will be responsible for building and managing a sales pipeline to meet or exceed software and services sales quotas within your assigned territory. Additionally, you will develop new opportunities with existing customers and expand Smartsheet's footprint across various departments and leadership levels.
The Director of GTM Operations will lead GTM initiatives, analytics, and business operations to support the Americas sales leadership team. This role involves developing strategic GTM plans, overseeing performance tracking, and managing a team of analysts to drive market success.
The Sales Development Representative will generate sales pipeline by prospecting into relevant accounts and qualifying potential customers through outbound efforts. They will partner with sales teams to develop account knowledge and set qualified meetings with Sales Executives.
The Data Steward will manage governance and data quality within the CRM system to support the Sales organization. They will also maintain data assets, perform quality checks, and provide recommendations to leadership regarding data policies.
Lead the engineering teams owning the grid ecosystem to ensure architectural coherence and operational excellence. Accountable for the availability, performance, and AI adoption of foundational services while managing cross-domain dependencies.
The Enterprise Technical Solutions Engineer collaborates with the sales team to develop technical solution proposals and provides expert guidance on Smartsheet integrations and architecture. They also build proof of concepts, respond to complex technical requests, and act as a feedback loop between enterprise customers and the product engineering team.
Partner with Sales to provide technical leadership, design innovative solutions, and deliver value-based demonstrations to prospects. Act as a strategic advisor to customers and internal teams to drive revenue growth and inform product roadmaps.
Own the product roadmap for commercial go-to-market tools and serve as the link between business stakeholders and the agile delivery team. Define epics, features, and user stories while leveraging AI tools to accelerate documentation and insights.
Principal Product Manager - AI Creation & Growth (Remote Eligible)
Smartsheet
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Full Time
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11 days ago
Smartsheet
Lead the strategy for AI-powered content creation and product-led growth to reduce time-to-value for users. Collaborate with engineering and design to improve AI output quality and optimize self-serve activation flows.
Drive revenue growth by managing the full sales cycle for Higher Education and School District accounts across Virginia, Maryland, and Washington D.C. Build strategic relationships with senior administrators and CIOs to implement Smartsheet's organizational solutions.
The role involves partnering with Customer Excellence leaders to translate business challenges into data-driven insights and KPIs. You will mine large datasets to create executive visualizations and provide strategic recommendations to optimize GTM performance.
Support sales teams and channel partners throughout the sales cycle by managing the intake queue and deal registration process. Coordinate between Finance, Legal, and Sales to ensure efficient order processing and improve the Quote to Cash cycle.
Develop and deploy machine learning models for cross-sell, upsell, and churn prediction to drive growth and customer retention. Partner with Go-To-Market teams to translate business objectives into automated reporting and data-driven strategic recommendations.
Sr Product Marketing Manager II — AI GTM Strategy, APJ
Smartsheet
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Full Time
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13 days ago
Smartsheet
Lead the regional activation of Smartsheet's AI narrative across the APJ region, adapting global messaging for local market maturity and buyer behaviors. Drive AI sales enablement, competitive intelligence, and customer activation programs to accelerate pipeline and win rates in the Asia-Pacific market.
Support the value strategy, positioning, and sales-ready content for horizontal use cases to drive multi-function adoption. Develop quantified Value Impact Models and conduct competitive research to help Sales win against category competitors.
Senior Security Engineer I – GRC FedRAMP (Remote Eligible)
Smartsheet
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Full Time
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17 days ago
Smartsheet
Lead the strategy for obtaining and maintaining FedRAMP and GovRAMP certifications, including managing 3PAO relationships and annual assessments. Oversee continuous monitoring, POA&M remediation, and the development of comprehensive security assessment packages.
Senior Security Engineer I – Customer Trust (Remote Eligible)
Smartsheet
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Full Time
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17 days ago
Smartsheet
Lead US customer trust operations by managing the triage and completion of security questionnaires and vendor risk assessments. Build trusted relationships with enterprise customers and collaborate with sales teams to remove security-related deal blockers.
Sr. Software Engineer I (Remote Eligible in Bulgaria)
Smartsheet
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Full Time
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17 days ago
Smartsheet
Architect and develop a next-generation drag-and-drop workflow builder, balancing high-performance UI rendering with scalable backend systems. Mentor junior engineers and integrate AI-powered features to enhance engineering velocity and customer value.
Sr. Principal Customer Risk & Retention Strategy Manager
Smartsheet
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Full Time
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18 days ago
Smartsheet
Lead a portfolio of customer retention programs to identify and mitigate churn through predictive risk models and health scoring frameworks. Partner with cross-functional teams to design and operationalize field-ready risk mitigation playbooks and workflows.
Lead strategic sourcing and end-to-end contract lifecycle management for technical categories including IT, Security, Product, and Engineering. Partner with cross-functional leaders to develop category strategies, negotiate commercial terms, and manage vendor relationships.
Manage the end-to-end Procure-to-Pay process, including creating purchase orders and routing contracts. Act as the primary buyer for designated low-risk spend categories and help transition manual workflows into automated platforms.
Deliver technical support to customers via email, phone, and chat to resolve issues and share best practices. Contribute to team projects and maintain high service standards to ensure customer satisfaction.
Design and deploy AI sub-agents and predictive models to drive growth, monetization, and retention across the customer lifecycle. Collaborate with Product and Engineering teams to build data foundations and evaluation harnesses for production-scale ML systems.
Account Executive, Commercial - Mid Market (Central)
Smartsheet
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Full Time
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24 days ago
Smartsheet
The Account Executive is responsible for driving software sales and expansion within a mid-market territory of existing commercial accounts. This includes managing the full sales cycle, building pipelines, and collaborating with internal teams to increase Smartsheet's footprint.
Principal Customer Success Manager - Enterprise Global (West)
Smartsheet
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Full Time
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a month ago
Smartsheet
Manage a diverse book of global enterprise customers to drive product adoption, enablement, and value realization. Lead strategic engagement plans and executive business reviews while partnering cross-functionally to mitigate churn and identify expansion opportunities.
Generate sales pipeline and revenue by identifying and qualifying potential customers through proactive outbound efforts. Partner with Commercial and Enterprise sales teams to set qualified meetings and manage outbound sequence campaigns.
Lead the design and operation of an AI-augmented enablement system to accelerate seller productivity and AI product adoption. Own the success metrics connecting enablement activities to revenue outcomes while partnering with Product Marketing to translate features into field-ready narratives.
Design and maintain CI/CD pipelines and infrastructure-as-code to support mission-critical integrations across corporate systems. Focus on optimizing developer velocity, ensuring system reliability, and implementing observability frameworks using DataDog and CloudWatch.
Senior Software Engineer I - Finance Systems (Remote Eligible)
Smartsheet
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Full Time
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a month ago
Smartsheet
Lead the design, implementation, and operation of scalable financial systems and workflows to support business execution. Partner with stakeholders to align technical capabilities with business strategy and mentor junior engineers on system design patterns.
Senior Security Engineer II, Application Security (Remote Eligible)
Smartsheet
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Full Time
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a month ago
Smartsheet
Secure AI-integrated systems and deploy AI automation to scale risk visibility and reduction across a SaaS platform. Lead end-to-end security assessments, manage CI/CD pipeline security controls, and oversee bug bounty operations.
Support Go to Market Sales through financial planning, quarterly forecasting, and variance analysis. Partner with Sales and Revenue Operations to align resource allocation with financial targets and develop productivity models.
Design and operate an AI-augmented enablement system to accelerate seller productivity and AI product adoption. Own the success metrics connecting enablement activities to revenue outcomes while partnering with Product Marketing to translate features into field-ready narratives.
Lead the research roadmap for a core product area to drive product decisions and measurable business impact. Manage and mentor a small team of researchers while collaborating with Product, Design, and Engineering partners.
Sr. Product Operations Manager I (Remote Eligible in Bulgaria)
Smartsheet
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Full Time
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a month ago
Smartsheet
Design and own operational systems to improve the product organization's speed, alignment, and decision-making. This includes evolving the product operating rhythm, redesigning inefficient processes, and managing tooling strategy.
Architect and maintain the machine learning production lifecycle by designing scalable infrastructure and automation pipelines. Collaborate cross-functionally to deploy, monitor, and optimize AI models to ensure high performance and security.
Sr. Product Manager II - AI Platform (Remote Eligible)
Smartsheet
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Full Time
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a month ago
Smartsheet
Own the AI platform roadmap, focusing on model serving, agent orchestration, and the infrastructure for reliable production deployment. Manage AI governance, monetization, and the admin experience to ensure responsible AI behavior and business value mapping.
Commercial Account Executive (Remote Eligible - Costa Rica)
Smartsheet
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Full Time
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a month ago
Smartsheet
Drive revenue growth by managing a portfolio of accounts and executing strategic account plans. Build relationships with C-level executives and lead complex, solution-based sales cycles using MEDDICC methodology.
Own the end-to-end sales cycle for the Professional Services portfolio, leading complex pursuits from qualification to signed Statement of Work. Drive customer value by positioning Smartsheet as a strategic partner and managing executive relationships to accelerate deal velocity.
Build and maintain core infrastructure to ensure the reliability, stability, and performance of Smartsheet's foundational systems. Collaborate daily through mob programming to manage large-scale database infrastructure and automate operations.
Set the technical direction for applied ML and agentic AI systems to drive growth, monetization, and retention across the customer lifecycle. Architect scalable AI sub-agents and define modeling, evaluation, and experimentation standards for the organization.
Responsible for driving software sales and expansion within a territory of commercial accounts ranging from 200 to 499 employees. This involves managing the full sales cycle, building pipelines, and collaborating with internal teams to close strategic deals.
Drive software sales and expansion across a territory of commercial accounts with 200 to 499 employees. Manage the full sales cycle by building pipelines, leveraging MEDDICC guidelines, and collaborating with internal technical teams to close deals.
The Enterprise Account Executive is responsible for driving software and services sales through new logo acquisition and expanding existing customer adoption. This involves leading account teams and developing long-term growth and renewal strategies for high-value, complex deals.
Principal Product Marketing Manager — Vertical Industries
Smartsheet
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Full Time
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2 months ago
Smartsheet
Lead the strategic development of industry-specific value narratives and GTM strategies for priority verticals such as Life Sciences, Manufacturing, and Healthcare. Manage a team of PMMs to create sales-ready content, value impact models, and competitive displacement strategies to drive new logo conversion and ACV uplift.
Own the product vision and roadmap for Order-to-Cash and monetization platforms, including subscriptions and usage-based pricing. Partner with Engineering, Sales, and Finance to ensure scalable system capabilities from quote through billing and revenue recognition.
Partner with Sales to provide technical leadership, conduct discovery sessions, and design value-based Smartsheet solutions for prospects. Collaborate with Product and Customer Success teams to align solutions with customer needs and drive revenue growth.
Principle Field Marketing Manager EMEA - UKI and Nordic region
Smartsheet
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Full Time
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2 months ago
Smartsheet
Lead enterprise-focused marketing strategy and demand orchestration for the EMEA region to drive pipeline velocity and revenue. Act as a strategic partner to sales leadership by creating scalable marketing playbooks and managing regional event excellence.
Lead the global analyst relations strategy to influence market mindshare and support go-to-market initiatives. Manage analyst engagements, develop strategic narratives, and lead a high-performing AR team.
Lead a team of Enterprise Account Executives to exceed sales quotas through a complex, solution-based sales process. Coach team members on account strategies and partner with cross-functional teams to close software and professional services solutions.
Lead a team of Enterprise Account Executives to exceed quarterly and annual sales quotas through a complex, solution-based sales process. Act as a player-coach to develop account strategies, drive executive engagement, and partner with cross-functional teams to close software and professional services solutions.
Lead the design and operation of AI-driven automations and agentic workflows to reduce manual effort across business functions. Partner with stakeholders to translate business goals into technical roadmaps while mentoring junior engineers on AI and automation best practices.
The role focuses on acquiring new enterprise customers and expanding existing accounts through value-driven sales motions. Responsibilities include developing GTM strategies, managing the full sales cycle, and presenting solutions to senior executives.
Senior Software Engineer II - Applied AI (Remote Eligible)
Smartsheet
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Full Time
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3 months ago
Smartsheet
Lead the design and ownership of the core AI platform infrastructure to enable scalable and reliable AI feature deployment. Establish rigorous trust and safety systems, including evaluation pipelines, to ensure high-quality and secure AI-driven experiences.
Senior Forward Deployed AI Engineer (Remote Eligible in Germany)
Smartsheet
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Full Time
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3 months ago
Smartsheet
Lead complex, end-to-end AI deployments and manage customer relationships throughout the engagement lifecycle. Architect multi-agent solutions, design personalized resource packs, and mentor junior engineers to ensure high-quality deployment standards.
Senior Forward Deployed AI Engineer (Remote Eligible in the UK)
Smartsheet
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Full Time
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3 months ago
Smartsheet
Lead complex, multi-system AI deployments end-to-end, managing the full engagement lifecycle from technical discovery to production. Architect multi-agent solutions and design personalized resource packs while mentoring junior engineers and driving strategic intelligence loops.
The Principal Partner Marketing Manager will lead and scale co-marketing programs across strategic technology and channel partners to accelerate pipeline. This role involves managing the end-to-end marketing relationship, budget ownership, and cross-functional collaboration with sales and demand generation teams.
Professional Services Business Development Director
Smartsheet
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Full Time
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4 months ago
Smartsheet
The Professional Services Business Development Director owns the end-to-end sales cycle for the services portfolio, leading pursuits from qualification to signed Statement of Work. They are responsible for driving value-led selling, engaging executive stakeholders, and maintaining pipeline hygiene to ensure revenue targets are met.
Senior Forward Deployed AI Engineer (Remote Eligible)
Smartsheet
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Full Time
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4 months ago
Smartsheet
Lead complex, end-to-end AI deployments by architecting multi-agent solutions and managing the full engagement lifecycle from discovery to production. Mentor junior engineers, develop reusable deployment kits, and drive strategic intelligence loops through field findings and technical enablement.
Manage and mentor engineering teams to build and maintain mission-critical, tier 0 grid services and platform infrastructure. Drive technical vision, operational excellence, and cross-functional alignment to ensure high-availability and performance at scale.
Sr. Technical Program Manager (Remote from Bulgaria)
Smartsheet
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Full Time
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5 months ago
Smartsheet
This role involves managing programs spanning Product, Engineering, and UX organizations, requiring coordination, monitoring, and reporting with enterprise and external partners. Key duties include project planning for engineering teams, designing scalable processes, developing schedules, identifying risks, and driving status updates for transparency.
The Director of Product Design will lead and grow a team of Product Designers, applying design thinking to create engaging user experiences for web and mobile apps. Responsibilities include establishing design vision, defining UX strategy, managing designers, evolving UX processes, and mentoring the team.
This role owns the end-to-end sales cycle for Smartsheet’s Services Portfolio, leading pursuits from qualification through signed SOWs, while driving customer value by positioning the company as a strategic partner. Key duties include elevating customer conversations to influence platform adoption and expansion, applying value-led selling methodologies, and engaging executives to accelerate deal closure.
The Senior NetSuite Administrator will maintain the NetSuite application and support the development, implementation, and maintenance of related systems. They will also act as a subject matter expert, providing training and support to end users.
Senior Software Developer, Security Application Development (Remote from Bulgaria)
Smartsheet
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Full Time
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9 months ago
Smartsheet
Design, build, and maintain robust security features for the SaaS product. Collaborate with teams to integrate security best practices throughout the software development lifecycle.
