1,885 Call Center jobs available for remote work from home. Apply for positions such as Benefit Representative, Dispatcher , Senior Team Lead, SFRP - India, and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Serve as the primary point of contact for State of Texas employees and retirees regarding health insurance, retirement plans, and other workplace benefits. Manage inquiries, resolve discrepancies, and guide users through the benefits enrollment process.
The Dispatcher coordinates responses to behavioral health emergencies by communicating between PSAPs, mobile teams, and call centers. They monitor data platforms and provide safety checks for field staff to ensure efficient crisis intervention.
Manage and optimize offshore operational workflows and administration processes for SFRP plan servicing using Kofax and ASTRO tools. Lead and mentor a team of analysts to ensure efficiency, compliance, and excellence in service delivery.
Handle inbound and outbound calls to assist Medicare-eligible retirees with health plan selection and application status. Educate members on benefit options and provide technical assistance with website navigation and self-service tools.
Assist customers via phone, email, and live chat with order placement and problem resolution. Use internal computer systems to research orders and document all customer interactions.
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Perform cold calling to craft businesses to identify needs and present AI and automation solutions. Document qualified leads in the CRM and schedule consultation appointments for the team.
Manage and coach a remote and offshore sales team to optimize inbound lead conversion and follow-up discipline. Develop sales scripts, establish outreach cadences, and monitor daily performance metrics to drive growth.
Own the end-to-end implementation lifecycle for K-12 school districts, from kickoff and technical configuration to go-live and handoff. Perform hands-on technical work involving SSO, SIS/ERP, and MDM integrations while providing training to stakeholders.
Manage initial incident reports and coordinate resource dispatch for global expatriates and business travelers. Ensure effective communication and case lifecycle management using internal systems and collaboration with clinical teams.
Provide initial response and assistance for global client emergencies and manage the full case lifecycle. Coordinate medical treatment and security resources while utilizing case management systems and mass communication platforms.
Supports customers and sales managers by processing parts orders, returns, and pricing inquiries for heavy-duty vehicles. Identifies required parts using technical documentation and promotes products to increase sales opportunities.
Develop and execute a territory strategy to acquire new public sector clients in the SLED and healthcare markets. Manage the full sales cycle from prospecting and discovery to contract execution and long-term account growth.
The consultant is responsible for making travel reservations for airlines, hotels, and ground transportation. They must also process tickets, exchanges, and refunds while maintaining account information.
The Patient Care Advisor manages incoming calls to schedule medical, mental health, and COVID-related appointments across various clinic sites. They are responsible for updating patient demographics in the electronic health record and performing patient outreach calls.
Oversee a team of customer service representatives by providing coaching, daily support, and performance monitoring to meet service level agreements. Handle escalated customer complaints and collaborate with leadership to implement process improvements and training initiatives.
Acts as the first line of support and liaison between information systems and the organization, focusing on problem resolution and customer communication. Participates in the analysis, design, and implementation of new systems while mentoring support staff.
Conduct empathetic, consultative intake calls with individuals suffering from OCD to build trust and articulate the value of ERP therapy. Guide potential members through emotional and financial objections to successfully schedule their first therapy session.
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Handle inbound customer calls in a 24/7 call center environment to support clinical applications. Document, track, and resolve or escalate incidents related to workflow, application errors, and user access.
Serve as the first point of contact for customers regarding solar and home improvement loans, handling inquiries and billing questions. Responsible for documenting interactions, verifying customer identities, and coordinating with internal departments to ensure a positive customer experience.
Manage promotional program operations and speaker bureau logistics in collaboration with brand, legal, and compliance teams. Oversee vendor performance, track metrics, and ensure all activities align with pharmaceutical industry regulations and company policies.
The Neuroscience Specialist engages healthcare providers through virtual and digital tools to provide expertise on pharmaceutical products and approved conditions. They are responsible for conducting proactive outreach, facilitating speaker programs, and collaborating with cross-functional teams to implement local business strategies.
Investigate and resolve damage claims involving utility company equipment by negotiating settlements with homeowners and insurance companies. Perform detailed data entry and research to determine liability and recover payments in a call center environment.
Manage a high volume of incoming healthcare calls to verify coverage, copays, and authorizations for medical services and medications. Navigate multiple computer systems simultaneously to resolve customer inquiries and locate network providers.
Supervise call center staff to ensure accurate responses to customer contacts and handle escalations for medical inquiries and complaints. Monitor team performance, provide coaching, and ensure strict adherence to FDA and company regulatory reporting timelines.
Address donor inquiries and provide scheduling assistance via phone, email, chat, and social media. Investigate and troubleshoot donor portal and website issues while maintaining positive donor relationships.
Contact consumers to negotiate repayment plans and resolve delinquent accounts. Establish repayment schedules to manage accounts receivable effectively.
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Acts as the primary clinical liaison for Fee-for-Service Medicaid clients, providing pharmacy benefit analysis and consultative recommendations. Manages P&T committees and implements preferred drug list (PDL) initiatives to optimize health outcomes and manage trends.
Manage a high volume of incoming healthcare calls to assist customers with coverage, copays, and authorizations. Navigate multiple computer systems simultaneously to provide accurate information regarding medical services and pharmacy claims.
Lead and scale a customer service team by hiring and coaching supervisors and representatives to ensure operational excellence. Drive customer satisfaction and productivity by managing metrics, policies, and cross-departmental collaborations.
Handle inbound and outbound customer calls to resolve inquiries and provide general account support. Document all interactions accurately in company systems while meeting productivity and quality standards.
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