Provide technical phone support to customers and distributors to resolve reagent and instrument performance discrepancies. Support complaints handling and compliance reporting in accordance with FDA and ISO regulations.
Remote Technical Support Jobs (608)
Search = technical support
The role involves monitoring and coordinating technical support tickets to ensure contractual SLAs are met while managing critical incident efforts. The analyst will partner with stakeholders to drive product fixes and process enhancements to improve the overall customer experience.
The role focuses on managing daily L2 support operations, including queue management, case escalations, and mentoring team members. It also involves creating knowledge articles, troubleshooting technical issues, and collaborating with external teams to update workflows.
Provide expert technical assistance to customers and partners by diagnosing and resolving complex hardware and software issues for Geotab products. Manage support cases from initial contact through resolution while collaborating with internal teams to escalate critical concerns.
Investigate and reproduce customer-reported bugs while collaborating with developers to document and escalate issues. Validate new product releases, identify regressions, and create technical documentation and onboarding resources.
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The role involves assisting customers via email, chat, phone, and text to resolve technical challenges and ensure product satisfaction. Additionally, the representative will provide product feedback to engineering teams and identify growth opportunities for the Customer Success team.
Provide technical support to customers via email, chat, and screen sharing to resolve inquiries within established SLAs. Collaborate with Engineering and Product teams to document solutions, escalate bugs, and enhance the product based on customer feedback.
Responsible for deploying remote work solutions, provisioning software, and shipping equipment to global employees. Provides day-to-day technical support, manages user accounts, and maintains IT hardware and software systems.
Sr Technical Support Engineer
Veza Technologies, Inc.
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Full Time
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2 Weeks Ago
Veza Technologies, Inc.
Provide end-to-end technical ownership of customer issues, including troubleshooting and root cause identification. Act as a customer advocate by partnering with product and engineering teams to prioritize defects and improve the product experience.
Provide advanced technical support and root cause analysis for contact center software to minimize financial risk for customers. Mentor colleagues, manage escalated cases, and collaborate with R&D to resolve software bugs and improve product reliability.
Lead the technical support effort by resolving complex software issues and providing advanced root cause analysis for contact center customers. Mentor junior engineers and collaborate with R&D to improve product reliability and documentation.
The engineer provides onsite and remote technical support for desktop environments, hardware deployment, and conference room equipment. They are responsible for resolving incidents, managing assets, and collaborating with global teams to optimize end-user services.
The Application Analyst is responsible for managing support tickets and providing technical client support via phone and email. They collaborate within product verticals to resolve issues and escalate complex incidents to ensure service level agreements are met.
The specialist will provide high-quality technical and functional support for a SaaS-based Contract Lifecycle Management platform, focusing on large enterprise clients. Responsibilities include troubleshooting complex issues, managing integrations, and leveraging AI tools to improve support efficiency.
The role involves researching, diagnosing, and resolving complex technical issues related to SIP signaling, RTP, and call logs for business clients. Additionally, the specialist will document issues in a ticketing system and contribute to the internal knowledge base to improve product ecosystem and peer enablement.
Lead the regional front line in APAC by investigating and resolving complex production issues within a SaaS environment. Act as the primary technical contact for customers, managing incidents and collaborating with global engineering teams to drive resolutions.
Lead a global team of Technical Support Engineers to ensure high-quality service delivery and adherence to SLAs for enterprise infrastructure software. Manage case backlogs, handle critical escalations, and drive the professional development of staff through a structured career progression model.
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Manage a high-volume multi-channel ticket queue to provide swift resolution for customers while maintaining strict SLAs. Translate real-world customer experiences into precise technical intelligence for the Engineering, Product, and Design teams.
Solve complex technical and integration problems for large customers while driving cross-team initiatives and mentoring engineers. Responsibilities include troubleshooting system issues, managing production incidents, and automating repetitive tasks.
Own the end-to-end resolution of Tier 2+ technical escalations, diagnosing complex API and JavaScript issues without relying on engineering. Build systemic leverage by creating runbooks and documentation to move resolutions back to Tier 1 support.
The Technical Support Analyst (Tier 2) is responsible for owning complex, high-impact issues that reach the support organization and serves as the primary bridge between customer-facing teams and engineers. This role includes advanced troubleshooting, defect ownership, and enabling Tier 1 support through training and documentation.
Serve as the primary support contact for strategic clients by resolving urgent and complex technical issues via phone and web portal. Document research steps and collaborate with internal resources to ensure timely resolution of client concerns.
Consulting & Technical Support Specialist (m/w/d)
ADN – Advanced Digital Network Distribution GmbH
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Full Time
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2 Weeks Ago
ADN – Advanced Digital Network Distribution GmbH
The specialist analyzes complex network and security issues to provide sustainable solutions for partners. Responsibilities include handling escalations, collaborating with manufacturers, and documenting technical knowledge.
Provide first-line technical support by processing and analyzing customer requests via Jira Service Desk. Collaborate with cross-functional teams to resolve incidents and maintain platform configuration files using GitLab.
Provide Level 2 technical support to customers by resolving production issues and debugging CSG product applications. Maintain high customer satisfaction through timely resolution and coordination with R&D teams.
Manage the technical onboarding and integration of merchants and payment providers within a payment orchestration environment. Provide post-live technical support by troubleshooting payment processing issues and maintaining technical documentation.
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Provide first-line technical assistance via email, chat, and phone to resolve software, hardware, and network issues. Document solutions in the knowledge base and collaborate with engineering teams to resolve complex technical problems.
Technical Support Agent
Genfinity Philippines, Inc.
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Full Time
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2 Weeks Ago
Genfinity Philippines, Inc.
The agent is responsible for diagnosing and troubleshooting wireless and Power Over Ethernet camera systems across various communication channels. They manage the customer lifecycle from installation to daily support and act as a liaison between customers and the engineering team.
Provide advanced clinical and technical support for cochlear implant cases, including troubleshooting and programming for field teams and recipients. Manage product complaint investigations and provide technical training and mentorship to other support audiologists.
The role is accountable for resolving service issues and maintaining customer experience for a Zero Trust NaaS provider. Responsibilities include tracking incidents to conclusion in line with SLAs and managing network operational support.
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