Remote Technical Support Jobs (692)
Search = technical support
Junior Technical Support Engineer (US market)
Talkie sp. z o.o.
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Full Time
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1 Week Ago
Talkie sp. z o.o.
Manage telecom integrations for US clients by coordinating with IT staff and vendors to ensure seamless call routing to AI agents. Maintain the support queue, troubleshoot API and EHR integration issues, and proactively improve support processes.
The Technical Support Analyst will triage and translate technical issues between clients, vendors, and engineering teams while performing initial investigations using SQL and log analysis. They are also responsible for managing internal documentation, coordinating with global teams, and overseeing customer satisfaction feedback loops.
The Technical Support Analyst serves as the first point of contact for internal teams and patients, troubleshooting technical issues across various platforms including EMR, mobile apps, and pharmacy systems. They are responsible for documenting resolutions, escalating complex issues to engineering teams, and providing clear, patient-centered communication.
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You will provide inbound technical support to residential and business customers by diagnosing and resolving service issues. You are also responsible for accurately documenting interactions and maintaining a professional customer experience.
Provide technical support to residential and business customers by diagnosing and resolving issues with internet, cable, mobile, and security services. Maintain accurate records of customer interactions and ensure a positive experience while meeting performance objectives.
Lead and develop a high-performing technical support team while managing both on-premises software support and technical account management functions. Drive operational excellence through automation, AI-enabled innovation, and effective escalation management to ensure high-quality customer experiences.
The Technical Support Specialist provides bilingual technical phone assistance, training, and troubleshooting for Franke equipment. They also manage service documentation, support field service activities, and ensure high levels of customer satisfaction.
The role involves providing first-line technical support to users via chat, email, and phone while troubleshooting and resolving common issues. You will also be responsible for documenting solutions and escalating complex technical problems to the appropriate teams.
Provide expert technical support to airline and MRO customers regarding wheel and brake systems across Europe. Build and maintain strong customer relationships while ensuring the safety, efficiency, and performance of landing systems.
Provide first-level technical support for hardware, software, and configuration issues via multiple communication channels. Document interactions, maintain accurate case records, and escalate complex issues to specialist teams.
The specialist provides technical phone assistance, training, and troubleshooting for Franke equipment in both English and French. They also manage service documentation, support field service activities, and ensure high levels of customer satisfaction.
The specialist will manage high-quality, queue-based support tickets across multiple channels to resolve product and service issues. They will also collaborate with the team to document solutions, train new hires, and contribute to internal knowledge bases.
The Tier 3 Technical Lead diagnoses, reproduces, and resolves complex technical issues escalated from internal teams while maintaining production data integrity. This role also drives automation and process improvements using Python and SQL to enhance overall system performance and support efficiency.
Manage and resolve product support tickets via email and phone while maintaining self-service knowledge base resources. Diagnose technical issues using database queries and coordinate with internal teams to ensure timely resolution.
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Federal Work Study Student Position - Technical Support Coordinator
California Institute of Applied Technology
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Part Time
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1 Week Ago
California Institute of Applied Technology
The Technical Support Coordinator will provide virtual support for student labs, certifications, and website development initiatives. They will also act as a student ambassador and assist the Career Services team with employer profile reviews and job posting evaluations.
You will serve as the primary point of contact for resolving complex technical issues related to platform installation, configuration, and integrations. Additionally, you will monitor customer alerts, manage the ticketing system, and collaborate with R&D to drive product improvements based on recurring issues.
Technical Support Specialist 16 APPLICANTS
Reliable Security Staffing LLC
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Full Time
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1 Week Ago
Reliable Security Staffing LLC
Provide technical assistance to customers and internal users via phone, email, and chat while troubleshooting hardware and software issues. Document interactions, resolve connectivity problems, and escalate complex technical issues to the appropriate teams.
Technical Support Representative, Tier 2 (Mexico Remote)
Turnitin, LLC
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Full Time
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1 Week Ago
Turnitin, LLC
The role involves providing Tier 2 technical support by triaging escalations, identifying bugs, and liaising between internal teams and customers. You will act as a subject matter expert, ensuring high-quality resolution of technical issues while maintaining effective communication across departments.
Technical Support Specialist (Water Quality)
Watts Water Technologies
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Full Time
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1 Week Ago
Watts Water Technologies
The Technical Support Specialist provides expert troubleshooting and product support for water conditioning and filtration systems to business customers via phone and email. They are also responsible for managing customer orders, processing warranties, and maintaining accurate documentation within the CRM system.
The Technical Support Engineer provides pre-sale and post-sale technical support for digital products and wiring devices. Responsibilities include assisting customers with product selection, troubleshooting, and managing daily support activities via phone, chat, and email.
Technical Support Specialist – Photo Finishing Equipment
CGS Nexus
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Full Time, Contract
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2 Weeks Ago
CGS Nexus
Provide remote break/fix support for photo finishing equipment by troubleshooting mechanical and software issues. Proactively monitor system connectivity and assist retail sites with equipment setup, part ordering, and device swaps.
The Senior MSP Technical Support Specialist will independently manage and resolve complex IT issues across a broad stack for multiple client tenants. They will also serve as a senior point of escalation, providing technical mentorship and guidance to junior support staff.
Troubleshoot and resolve complex technical issues across distributed Cloud SaaS systems while collaborating with engineering and product teams. Lead technical investigations and maintain high standards of customer communication for enterprise clients.
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Manage customer enquiries from initial contact to resolution while investigating and resolving technical software and hardware incidents. Collaborate with development and QA teams to address defects and contribute to continuous service improvement and knowledge management.
Customer Support Technical Specialist
Vesta Software Group
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Full Time
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2 Weeks Ago
Vesta Software Group
Manage customer enquiries from initial contact through to resolution while providing technical support for software and hardware products. Collaborate with development and QA teams to investigate defects and contribute to continuous improvement through knowledge management and root cause analysis.
Manage customer enquiries from initial contact to resolution while providing technical support for software and hardware products. Collaborate with development and QA teams to investigate defects and contribute to continuous process improvement.
The Technical Support Engineer serves as the primary point of contact for platform-related issues, managing incident triage, classification, and resolution. They are responsible for maintaining ticketing hygiene, ensuring SLA compliance, and providing ongoing support for reporting, WFM, and QM applications.
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