Act as the first point of contact for technical issues, resolving support tickets across Windows and macOS environments. Manage user accounts via Active Directory and maintain internal knowledge base documentation.
Remote Support Jobs (78)
Search = it support
Job category = Support
Provide Level 1 and Level 2 technical support for internal users in a cloud-first environment using Jira Service Management. Manage endpoint provisioning, identity access, and security configurations while adhering to ITIL and Change Management policies.
IT Support & Operations Specialist (m/w/d)
Athereon GRC GmbH
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Full Time
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4 Weeks Ago
Athereon GRC GmbH
Act as the first point of contact for customers regarding the Athereon GRC platform, handling support tickets and bug reports. Configure customer instances and support the technical deployment of new clients while documenting internal processes.
Provide technical support for macOS, Windows, and SaaS applications for a global remote team. Manage hardware and software assets, maintain technical documentation, and enforce cybersecurity policies.
IT Support Manager (Field Tech / Desktop) - Remote
NTT DATA Services
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Full Time
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5 Weeks Ago
NTT DATA Services
Lead and manage a geographically distributed team of EMEA Field Technicians to ensure high-quality onsite IT support across multiple countries. Oversee daily operations, manage partner-sourced technicians, and drive operational improvements during service transitions.
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The IT Support Technician will manage day-to-day helpdesk operations, including Microsoft 365 administration and user account provisioning. They will serve as the primary point of contact for technical issues, ensuring effective support for approximately 90 employees.
The IT Support Analyst provides primary technical support to end-users across the US for hardware, software, and network issues. They are responsible for managing the helpdesk ticket queue, documenting resolutions, and ensuring service level agreements are met.
DCI: Lehrer/Teacher (m/w/d) IT Support - voll remote
Digital Career Institute & Social Impact School
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Full Time
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7 Weeks Ago
Digital Career Institute & Social Impact School
The role involves structuring and creating a comprehensive, practical curriculum for IT support specialists, covering hardware, operating systems, and networking. You will also be responsible for conducting interactive, remote training sessions and developing learning materials for students.
DCI: Lehrer/Teacher (m/w/d) IT Support - voll remote
Digital Career Institute & Social Impact School
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Full Time
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7 Weeks Ago
Digital Career Institute & Social Impact School
The role involves structuring and creating a comprehensive, practical curriculum for IT support specialists, covering hardware, operating systems, and networking. You will also be responsible for conducting interactive, remote training sessions and developing learning materials for students.
The IT Support Specialist will provide first-line technical support for a remote team, managing hardware, software, and user access issues. They are also responsible for provisioning devices, maintaining IT documentation, and ensuring security compliance across the organization.
Provide first-level technical support to internal users across global regions via ticketing systems and remote tools. Manage user accounts, document incidents, and escalate complex issues to second-level support teams.
You will manage the macOS fleet, handle access management, and support internal IT requests while collaborating with the SRE team. Additionally, you will contribute to internal tooling projects and automate common tasks to reduce operational toil.
The IT Support Manager leads a geographically distributed team of EMEA field technicians to ensure high-quality onsite IT support and operational excellence. They are responsible for managing partner-sourced technicians, monitoring service delivery metrics, and collaborating with global teams to align on best practices.
The IT Support Supervisor will lead a remote team of specialists to design and deliver IT training programs while ensuring system stability and data integrity. They are responsible for maintaining regulatory compliance and fostering a service-oriented culture across the organization.
IT Support Services Help Desk Technician 26 APPLICANTS
Alchemy Consulting Group
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Full Time
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9 Weeks Ago
Alchemy Consulting Group
The technician will provide first-level IT support for hardware and software issues while maintaining detailed incident documentation in the ticketing system. They will also assist with system security, infrastructure maintenance, and configuration of site hardware and software.
The IT Support Specialist will manage employee onboarding, user access, and hardware inventory while ensuring the operational efficiency of IT systems. They will also support security and compliance efforts, including ISO 27001 adherence and endpoint security policy enforcement.
The IT Support Supervisor leads a remote team responsible for IT training, application support, and ensuring system stability within a healthcare environment. They oversee the design and delivery of training programs while maintaining regulatory compliance and fostering a service-oriented team culture.
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Provide high-quality technical support and resolve IT requests efficiently. Collaborate with the IT team on incident resolution and contribute to process improvements.
The specialist will provide remote IT support for customers across various industries, ensuring prompt resolution of support tickets via email, chat, and SMS. Key duties include troubleshooting issues within Office 365, Windows, and Windows Server environments while maintaining clear customer communication.
The Level 3 IT Support Technician will manage Help Desk operations, focusing on efficiently solving issues, handling multiple tickets end-to-end across various client environments, and maintaining clear communication and documentation.
Supervises the day-to-day operations of the IT Services Support Team and assists with onboarding and skills development for Level I/II teams. Manages issue escalations and ensures customer Service Level Agreements (SLAs) are met.
You will provide technical support to German-speaking clients through phone and electronic communication, diagnosing and resolving technical issues. Additionally, you will record and monitor service tickets to ensure compliance with service level agreements.
![Smart Working Solutions is hiring for remote Junior IT Support (Remote, Full-Time) [HRPP]](/assets/08150176-369d-44db-a4a7-778571334971.png){kind=small}
Junior IT Support (Remote, Full-Time) [HRPP]
Smart Working Solutions
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Full Time
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22 Weeks Ago
Smart Working Solutions
Provide first-line IT support to internal users and assist with the setup and maintenance of technology. Troubleshoot common issues and support employee onboarding and offboarding processes.
The Junior IT Support Specialist will respond to and resolve customer questions through various communication channels. They will assist in onboarding and educating customers while acting as advocates for customer needs.
Provide high-quality technical assistance to team members and customers by troubleshooting system issues and supporting software and hardware functionality. Responsibilities include running analysis reports, managing queries via chat and email, and creating training manuals.
Manage daily operations of corporate applications, overseeing incident, problem, and event management aligned with ITIL practices. Lead and develop the IT support team while managing external vendors and ensuring compliance with audit requirements.
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Provide front-line technical support by troubleshooting hardware, software, and networking issues for the TSA Checkpoint Maintenance contract. Responsibilities include monitoring system health, provisioning mobile devices, and managing user accounts and permissions.
Technical Support Representative - IT Help Desk 53 APPLICANTS
Peak Technologies
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Full Time
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1 Week Ago
Peak Technologies
Provide technical support to end-users by diagnosing and troubleshooting hardware, software, and network issues. Responsible for documenting resolutions, performing system maintenance, and assisting with software deployment.
Level 1 IT helpdesk Support - Part Time
Webhelp California Inc
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Full Time
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2 Weeks Ago
Webhelp California Inc
Provide Level 1 IT helpdesk support by resolving incidents and service requests via phone, chat, and email. Additionally, manage and optimize chatbot knowledge bases through data analysis and continuous content improvement.
Manage and optimize identity and collaboration platforms, including Microsoft 365, on-prem Active Directory, and Azure AD. Ensure secure access and high availability while supporting VIPs and collaborating with security and infrastructure teams.
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