Remote Support Engineer Jobs (722)

Senior Technical Support Engineer

Technical Support Engineer

Triage and own technical support tickets from enterprise customers while investigating incidents to identify root causes. Collaborate with a global team to document findings, contribute to the knowledge base, and provide professional support during critical system issues.

Techical Support Engineer

Provide technical support to retail and VIP users across various platforms while troubleshooting and resolving complex technical issues. Build and maintain internal tools and automation, including AI-driven solutions, to enhance team efficiency and product quality.

Senior Support Engineer

The Senior Support Engineer will serve as the primary technical contact for customers, diagnosing and resolving complex hardware and software issues for robotic systems. They will also drive continuous improvement of support tools, processes, and documentation while collaborating with cross-functional teams.

Technical Support Engineer

The Technical Support Engineer serves as the primary point of contact for customers, managing support tickets and resolving technical issues through remote intervention. They are responsible for fault diagnosis, software bug reporting, and maintaining customer data integrity within the company's systems.

Technical Support Engineer

The Technical Support Engineer provides world-class security and product support by troubleshooting customer issues and assisting with vulnerability management. They also collaborate with team members to resolve complex problems and create knowledge articles to improve customer self-service.

Sales Support Engineer - Italy

The Sales Support Engineer acts as a technical referent and solution architect to support the sales team and system integrators in adopting Distech Controls solutions. Responsibilities include leading technical presentations, assisting with project design, and collaborating with R&D and marketing departments on product development and launches.

Network Customer Support Engineer

The Network Customer Support Engineer will manage complex technical support cases while leading operational systems and monitoring to ensure network reliability. They will act as a player-coach to mentor the team and translate operational insights into actionable improvements for engineering and product teams.

Support Engineer

Provide technical support to resolve customer issues and maintain system functionality. Document technical problems and solutions to ensure efficient service delivery.

Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico

Provide technical support and troubleshooting for customers via various channels while managing a queue of high-priority tickets. Collaborate with internal teams to ensure product success and contribute to the internal knowledge base.

Support Engineer Europe

The Support Engineer will own the end-to-end technical and functional customer support experience, troubleshooting complex issues across the API-driven platform. They will collaborate with internal engineering teams and customers to resolve technical challenges while creating documentation to improve team and client self-sufficiency.

Database Support Engineer (US East)

The Database Support Engineer will manage post-sales onboarding, deployment, and long-term customer success for the Agentic Database. They will also provide technical support, troubleshoot production issues, and collaborate with sales and engineering teams to drive product adoption and roadmap improvements.

Systems Support Engineer

The Systems Support Engineer will serve as the first point of contact for IT issues, troubleshooting and resolving technical problems across desktop, hardware, and network environments. They will also manage tickets, maintain system documentation, and provide professional customer service to clients.

Sr. Support Engineer, manufacturing Operations (MO)

The Senior Support Engineer is responsible for providing technical support for QAD and Progress products, including diagnosing complex issues and performing database administration tasks. They will also manage escalated cases, maintain detailed documentation, and collaborate with cross-functional teams to ensure high-quality support standards.

Senior Support Engineer

Deploy, maintain, upgrade, and troubleshoot customer software and enterprise data platforms across on-premises and cloud environments, while monitoring system health and responding to incidents. Support backup and recovery, use automation and operational tools to improve consistency, and serve as a customer-facing technical advisor and escalation point.

Technical Support Engineer (Shopify)

Respond to customer inquiries and troubleshoot technical issues with the testing platform, resolving or escalating problems while managing 20–30 open conversations. Own follow-ups, collaborate on complex issues, identify support trends, and contribute to internal documentation and training.

Senior Technical Support Engineer – Cybersecurity

Provide advanced technical support to enterprise customers, investigating and resolving complex application, operating-system, and security-platform issues while managing escalations against SLAs. Collaborate with engineering on product issues and improvements, document customer interactions and resolutions, and contribute to root cause investigations and corrective actions.

AMR Technical Support Engineer – Polish & Mandarin Speaking

Provide onsite and remote technical support for AMR/AGV and warehouse automation systems, including installation, configuration, commissioning, testing, troubleshooting, and customer training. Coordinate with customers and internal teams in Poland and China to resolve technical issues, improve system reliability, and maintain service documentation.

Support Engineer

Provide first-level technical support for customer-facing technology services, manage inbound requests, and guide customers through troubleshooting, resolution, or functional training. Meet service-level requirements, own requests through resolution, support escalations, and escalate issues to advanced support when appropriate.

L2/L3 Helpdesk Support Engineer | AU | WFH

The engineer will handle L2/L3 escalations, resolving complex technical issues across Microsoft 365, Azure, and networking infrastructure. They will also collaborate with the onshore Australian team to provide support, maintain documentation, and mentor L1 staff.

Cloud Support Engineer II

The Cloud Support Engineer II will lead critical global technical support for enterprise and SMB clients via chat and email. They are responsible for resolving complex technical issues, driving process improvements, and ensuring peak performance on the Akamai network.

Senior Technical Support Engineer - US

The Senior Technical Support Engineer provides product-focused technical resolution for complex issues and acts as a primary technical authority for customers. They also drive product impact by collaborating with engineering teams and mentoring Tier 1 engineers to improve support standards.

Operations Support Engineer - Lead

Lead the platform operations team to assist internal developers with transitioning legacy software to a modern DevOps platform. Resolve operational problems, manage deployments, and provide on-call support to ensure application reliability.

Production Support Engineer – Connect & RAMP

Provide production support for US regional applications by monitoring infrastructure and ensuring SLA compliance. Troubleshoot issues using server logs and execute SQL queries to investigate data-related problems.

Partner Support Engineer

The Partner Support Engineer will manage complex technical inbound requests, perform root-cause analysis, and ensure timely resolution of production issues. They will also collaborate with internal teams to improve documentation, internal tooling, and the overall partner integration experience.

Technical Support Engineer II

Provide technical support to customers and internal teams regarding bioprocessing products, including troubleshooting hardware and software issues. Manage support cases in Salesforce and collaborate with cross-functional teams to ensure timely resolution and documentation of technical inquiries.

Tier 2 Support Engineer 12 applicants

Resolve escalated customer issues involving product configuration, workflows, data, and integrations, and escalate complex cases to Tier 3 or Engineering with thorough documentation. Maintain customer communication and service levels, create support documentation, coach first-line support, and identify recurring issues and improvement opportunities.

Senior Production Support Engineer/Salesforce Admin - Remote Canada Position

Provide Level 2/Level 3 production support for Salesforce applications, integrations, and related services, including incident troubleshooting, service restoration, and root cause analysis. Coordinate incident and change processes, support releases and production fixes, maintain operational documentation, and identify improvements to reliability and service performance.

Technical Product Support Engineer (Remote): AMER

Troubleshoot complex customer issues across networking, APIs, voice, messaging, IoT, and AI products by investigating logs and integrations and collaborating with customers, vendors, and engineering teams. Help develop an AI-first support model by building bots, automating workflows, documenting solutions, and improving self-service resources.

Technical Support Engineer

Serve as the escalation point for enterprise networking and AV customers, diagnosing and resolving complex switching, routing, wireless, and AV-over-IP issues. Collaborate with engineering and product teams to reproduce issues and validate fixes, document solutions, and develop proactive support resources.