Remote Support Engineer Jobs
Browse 723 remote Support Engineer jobs, with 106 added this week. The average salary is $107,428 a year, from $69K for entry-level roles to $123K for senior roles. Teams are hiring for IT Support Engineer.
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The Commissioning Support Engineer plans, coordinates, and implements commissioning activities for nuclear power plant systems in compliance with design and regulatory standards. They are responsible for developing test protocols, managing system turnover packages, and ensuring readiness for AP1000 project deployments.
Provide L2 technical support for cloud and virtualization environments as part of a 24/7 operation. Independently research, diagnose, and resolve complex technical issues while maintaining clear documentation in the Knowledge Base.
Handle customer and internal user requests via chat, email, and phone while providing technical consultations for Edge Network products. Conduct technical diagnostics to resolve incidents, escalate complex issues, and identify patterns to suggest service improvements.
You will own complex technical investigations and critical escalations for large-scale data center and AI environments. Additionally, you will serve as a trusted technical advisor to strategic customers while collaborating with internal teams to improve product performance and support methodologies.
Provide technical support, configuration, and troubleshooting for the Sumsub platform to B2B clients. Act as a liaison between clients and internal teams to resolve technical issues and manage escalations.
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The Remote IT Help Desk Support Engineer will provide technical support for Level 1 and Level 2 incidents via ticketing, email, and chat. Responsibilities include managing user accounts, troubleshooting Microsoft 365 services, and maintaining IT asset records.
You will support customers using Twilio's Programmable Messaging product by troubleshooting deliverability issues and debugging code. Additionally, you will communicate complex technical information to various audiences and collaborate with internal teams to improve processes.
The Customer Support Engineer will diagnose and resolve complex technical issues for broadband service providers while collaborating with engineering and marketing teams. Responsibilities include providing technical support, creating documentation, and contributing to product development through JIRA reporting and automation.
The Technical Support Engineer will triage support tickets, diagnose technical issues, and assist customers via email and live chat. They will also collaborate with Product and Customer Success teams to improve processes and advocate for product enhancements.
The Sr. Technical Support Engineer provides advanced technical support, including software deployments, configurations, and troubleshooting for customers. They also mentor team members, collaborate with sales and development teams, and develop customized scripts and rules for Entuity software.
The IT Support Engineer will manage access to corporate systems and ensure compliance with security frameworks like SOC2. They will also partner with managed service providers to oversee helpdesk operations and integrate technology solutions for secure employee workflows.
The Technical Support Engineer will handle technical inquiries across multiple channels and troubleshoot complex issues including API integrations and system workflows. They are responsible for maintaining high standards of responsiveness, documenting solutions, and providing clear handovers to regional teams.
Deliver top-tier technical support for Docker products by diagnosing complex issues and collaborating with engineering teams. You will also contribute to knowledge base content and improve support workflows through the use of AI and diagnostic tools.
The Technical Support Specialist will perform first-level technical support for customer-facing solutions and respond to support queries. They are responsible for symptom assessment, root cause analysis, and guiding customers through problem resolution.
You will serve as the primary technical advisor for enterprise clients, managing end-to-end technical issues and performing log and code forensics. Additionally, you will act as an AI support orchestrator by deploying autonomous agents to automate triage and improve support infrastructure.
The IT Support Engineer will manage internal IT operations, including user support, device maintenance, and identity management. They will also focus on automating repetitive tasks and maintaining documentation to ensure smooth daily operations.
You will serve as the primary point of contact for customers regarding software products, managing support requests within Microsoft Dynamics. Additionally, you will coordinate with internal experts to resolve issues and contribute to the continuous improvement of support processes and products.
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The Support Engineer will perform first-level technical support for customer-facing solutions and manage inbound requests through to resolution. They will also monitor functional escalations and act as a customer advocate while adhering to established service level agreements.
You will handle customer and internal user requests via chat, email, and phone while providing technical consultations for Edge Network products. Additionally, you will conduct diagnostics to resolve incidents, escalate complex issues, and identify trends to improve support capabilities.
The Technical Support Engineer will troubleshoot and resolve complex technical inquiries across multiple channels, including API integrations and system issues. They are responsible for maintaining high standards of responsiveness, documenting workflows, and acting as the voice of the customer to internal teams.
The Sales Support Engineer will act as a product subject matter expert to support system integrators and end-user customers with technology adoption. Responsibilities include conducting product demonstrations, providing technical training, and assisting with project tenders.
Provide high-quality technical support for endpoint devices, identity, and collaboration tools to both onsite and remote team members. Manage the full lifecycle of IT equipment while identifying recurring issues to improve documentation and support processes.
Provide high-level technical support and diagnostics to customers while maintaining strong relationships with Red Hat engineering teams. Contribute troubleshooting solutions to the global Knowledge Management System and ensure Red Hat is aligned with customer support priorities.
The Enterprise Support Engineer provides advanced technical support and engineering-level investigation into complex customer-reported production issues. They are responsible for owning support cases from intake to resolution, including troubleshooting across application, infrastructure, and database layers.
The Technical Support Engineer II provides technical assistance to customers and internal teams regarding bioprocessing products and technologies. This role involves troubleshooting hardware and software issues, managing support cases in Salesforce, and collaborating across departments to ensure effective resolution.
You will advise and handle support requests from customers and developers while debugging issues across the PlanetScale platform. Additionally, you will create documentation and work with the engineering team to prioritize product improvements based on customer feedback.
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The Enterprise Support Engineer provides advanced technical support and engineering-level investigation into complex customer-reported production issues. They are responsible for owning support cases from intake to resolution, performing root-cause analysis, and collaborating with internal teams to drive service improvements.
The L1 Support Engineer serves as the primary point of contact for technical issues, managing incidents through ticketing systems and providing support for Microsoft 365 applications. They are responsible for troubleshooting account access, managing device enrollments, and maintaining internal knowledge-base documentation.
The Senior Technical Support Engineer will manage support queues, resolve product issues, and act as a technical liaison between the Success Architect team and engineering. They will also contribute to incident response, documentation improvements, and provide technical expertise during customer interactions.
The Support Engineer will provide technical support, troubleshooting, and maintenance for advanced security software and hardware systems. They will also coordinate service calls, perform system integrations, and ensure compliance with regulatory standards.
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The average salary for remote Support Engineers is $107,428 per year. This is based on data from 80 job openings. We use the yearly salaries in US dollars from these job postings to calculate salary expectations. Below is a breakdown of salary data by years of experience:
| Experience | Salaries counted | Average salary |
|---|---|---|
| Entry-level0–2 years | 3 | $69,153 |
| Junior2–5 years | 48 | $100,259 |
| Senior5–10 years | 27 | $122,969 |
We reviewed 323 job postings for remote Support Engineers and found these are the skills employers ask for most often:
| Skill | Share of job posts |
|---|---|
| Troubleshooting | 56% |
| Technical Support | 54% |
| SQL | 25% |
| Python | 24% |
| Linux | 22% |
| Communication | 21% |
| Customer service | 19% |
| Incident management | 18% |
| Networking | 16% |
| Technical documentation | 15% |
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