Remote Lead Support Jobs
226 Lead Support jobs available for remote work from home. Apply for positions such as AI/IT Client Services Director, Senior Director / Vice President, Customer Support, Field Support Technician (Remote) and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Director will drive business development by selling a portfolio of AI and IT services while building strategic, long-term client partnerships. They will lead consultative sales engagements, manage the sales pipeline, and collaborate with technical teams to deliver customized technology solutions.
You will lead the customer support organization by scaling technical teams, optimizing operational systems, and driving service quality through data-driven insights. Additionally, you will partner with product and engineering leadership to translate support feedback into roadmap improvements that prevent future issues.
The technician will provide remote programming and technical support for Simplex Fire Alarm Systems while coordinating with local offices and design teams. They are responsible for interpreting construction documents and NFPA standards to ensure accurate system programming and successful project delivery.
The role involves providing expert Windows systems administration, including installation, maintenance, and troubleshooting across multiple locations. It also requires leading systems strategy, designing high-availability infrastructure, and managing disaster recovery validation.
This role provides technical leadership and support for Linux environments, focusing on system administration, high-availability design, and disaster recovery planning. The incumbent will manage system compliance, lead infrastructure strategy, and coordinate with business teams to ensure operational reliability.
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The Vice President will lead the integration, modernization, and operational strategy of enterprise telephony and contact center platforms. They will collaborate with stakeholders to implement scalable, AI-driven solutions that enhance customer experience and operational efficiency across healthcare lines of business.
Lead and scale a 23-person global support organization while driving operational excellence and performance metrics. Manage the integration and evolution of AI-assisted support tools to optimize team efficiency and customer experience.
The Field Support Technician provides on-site and remote technical assistance for Simplex Fire Alarm Systems, including programming and coordination with local offices. They interpret construction documents and NFPA standards to ensure accurate system programming and delivery for customer sites.
Lead a team of engineers to drive technical execution, architecture, and the development of AI-powered features for the Contact Center Pro platform. Foster team growth through coaching, recruitment, and the implementation of agile best practices to ensure high-quality, reliable product delivery.
The Director of CE/IMO Data Partnerships will oversee and execute the organization's data partnership strategy to ensure high-quality, compliant data access for the US Commercial organization. This role involves managing external vendor relationships, enforcing data stewardship, and integrating innovative AI-enabled capabilities to drive business impact.
The Director will oversee and execute the organization's data partnership strategy to support US Commercial and Customer Engagement initiatives. They are responsible for ensuring data quality, compliance, and effective integration of external data assets across the enterprise.
The Senior CX Manager acts as a strategic advisor and technical lead for enterprise customers, driving product adoption and business outcomes. They manage complex technical initiatives, oversee customer health, and bridge the gap between customer needs and internal product teams.
The Director of Customer Experience will define and execute the member experience strategy across all channels while leading and scaling the CX team. This role involves partnering with cross-functional departments to optimize member retention, operational efficiency, and the overall quality of service.
Provide front-line production support for Murex MX.3, including incident triage, root cause analysis, and system monitoring. Manage vendor cases, support production releases, and maintain operational documentation to ensure platform stability.
Serve as the primary advisor and executive sponsor for top-tier accounts, managing the full commercial process from prospecting to expansion. Collaborate with delivery leads and technical architects to ensure analytical work is effectively realized while maintaining commercial integrity.
The Applications Support Manager will lead a team of technical support specialists to ensure the uptime of SaaS systems and the timely processing of production jobs. This role involves managing workflows, overseeing software upgrades, and implementing KPIs to drive continuous operational improvement.
The Incident Manager is responsible for commanding Sev1 incidents, triaging alerts, and managing the timeline and communication during outages. They also document incidents through RCAs and triage reports while ensuring the team remains focused on resolution.
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The Vice President of Client Services is responsible for the strategic leadership, satisfaction, and retention of all WellDyne PBM clients. This role oversees the Client Service Department, manages departmental P&L, and fosters executive-level relationships with key accounts.
The Senior Manager will lead a team of software developers and application support engineers to design, build, and maintain scalable business solutions. They are responsible for driving the technology roadmap, ensuring system reliability, and fostering a culture of engineering excellence.
The Director of Customer Experience Operations will build the operational backbone connecting Implementation, Support, Success, and Enablement teams. They are responsible for establishing trusted KPIs, creating repeatable playbooks, and maintaining clean data systems to drive decision-making.
The role involves monitoring and analyzing regulatory requirements for rail transit safety and conducting audits, site visits, and investigations. Additionally, the officer is responsible for managing FTA grants and submitting required accident and incident reports.
The VP of Customer Experience will build and lead the post-sales organization, owning the strategy for onboarding, support, and renewal processes. They are directly accountable for Net Dollar Retention (NDR) and will implement systems to predict and drive account expansion.
The VP of Global Customer Support is responsible for the strategy, operations, and performance of the worldwide support organization, ensuring 24/7 service desk coverage. This role serves as the executive escalation point and manages the budget, organizational structure, and quality assurance programs to meet enterprise customer expectations.
The Sr. Field Technical Service Representative serves as the primary technical resource for optimizing coating performance and troubleshooting complex application issues. They are responsible for conducting technical audits, delivering customer training, and collaborating with cross-functional teams to improve process efficiency.
The Customer Experience Director will lead global Customer Success and Support teams to drive retention, growth, and customer value realization. This role involves developing scalable engagement models, managing commercial performance, and fostering a culture of accountability and operational excellence.
The Customer Support Manager will lead a technical team, manage escalations, and ensure departmental success through metrics and process improvement. They are responsible for mentoring engineers and acting as an advocate for both customers and the internal team.
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The Director will lead the design, innovation, and scaling of omnichannel engagement capabilities across Global Medical Affairs to create connected, customer-centered experiences. This role involves translating medical strategy and customer insights into coordinated engagement plans while establishing frameworks and playbooks for consistent execution.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building out the escalation management function, including defining processes, standards, and data-driven recovery plans.
The Associate Client Services Director is responsible for driving strategic and tactical growth across a diverse portfolio of medical communications accounts. They lead account teams, manage financial performance, and act as a trusted partner to clients while fostering internal collaboration across scientific and creative departments.
The Director provides leadership and oversight to the statewide criminal private counsel trial panel to ensure excellence and compliance with performance standards. They also manage a unit of staff, oversee budget and contract processes, and collaborate with agency leadership to achieve organizational goals.
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