Customer Support and Operations Specialist with German (SaaS Business Applications)

The Customer Support and Operations Specialist ensures that our clients can work with our applications reliably and as intended, by combining second-level support with proactive customer enablement. By resolving incidents, training power users, and supporting onboarding and rollouts, they help maintain smooth operations while adhering to our SLAs. The ultimate objective is to contribute directly to customer satisfaction, adoption, and long-term retention. Simon-Kucher Engine's digital end-to-end solutions deliver sustained top-line impact for our clients. Are you interested in working in a team of digital evangelists with a can-do attitude? And most importantly, do you want to make a difference? Then you've come to the right place!

The salary for this position ranges from PLN 12 000 to PLN 12 500 gross/month (UoP), depending on the candidate’s relevant experience, skill set, level of expertise and overall fit for the role. Additional factors such as industry background, technical competencies and interview performance may also influence the final offer. The compensation package at Simon-Kucher CBS consists of a gross base salary, a monthly remote work allowance and an annual bonus. The bonus is paid in December and is based on the results of a 360-degree performance evaluation.

Please remember to submit your application in English. Other applications will not be considered. The candidate should have an EU work permit, we do not offer visa for this position.

If you’re interested, and if you’d like to offer your skills and commitment to our international team, then we would be pleased to receive your application.

Hit the ‘Apply Now’ button to begin your application

About Simon-Kucher
Simon-Kucher is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. As a trusted commercial advisor, we combine deep consulting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy – product, pricing, innovation, marketing, sales, and digital – based on deep insights into what customers value and are willing to pay for. With over 40 years of experience in monetization, we are regarded as the world’s leading commercial growth and pricing specialist. simon-kucher.com

We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.

Your personal contact:
Karolina Ratajczyk
karolina.ratajczyk@simon-kucher.com