Customer Success Manager

Are you ready to leverage your consultative skills and passion for client success to help organizations manage risk and achieve their goals with LexisNexis Risk Solutions?

Do you thrive in a collaborative, fast-paced environment where your ability to solve problems and drive positive business outcomes makes a real impact for clients around the world?

About the Business  

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team

Join a high-performance sales team in a business enjoying significant growth. Our culture is built on innovation, collaboration, and a commitment to delivering world-class technology and market-leading products. You’ll work alongside great people who are passionate about making a difference.

About the Role

As a Customer Success Manager, you will work closely with clients post-implementation to drive the utilization of LexisNexis Risk Solutions products across various platforms, ensuring positive business outcomes and maximizing ROI. You’ll be responsible for optimizing every client interaction, uncovering additional sales opportunities, and resolving service delivery or quality issues. Collaboration with internal teams and effecting change through persuasion are key aspects of this role.

Responsibilities:

• Engage with clients post-implementation to address product performance inquiries and ensure ROI is met.
• Optimize client contacts to assess additional needs and uncover sales opportunities.
• Prepare client correspondence and communicate regularly, both proactively and on demand.
• Resolve service delivery or quality issues, working with internal teams and escalating as needed.
• Collaborate with product teams to enhance client experience and serve as a subject matter expert on solution trends and performance.
• Identify and drive enhancements to production through continuous improvement and analysis.
• Demonstrate in-depth knowledge of three or more LexisNexis Risk Solutions products.

Requirements:

• 3–5 years of industry experience, with at least 3 years in client-facing roles preferred.
• Advanced consultative skills, including active listening and collaboration.
• Strong client service orientation, using data quality concepts and tools to resolve issues.
• Innovative mindset with a willingness to try new approaches to problem solving.
• Strong organizational and project management skills.
• Advanced oral and written communication skills; ability to present technical concepts to diverse audiences.
• Advanced analytical and problem-solving skills for complex business challenges.
• Ability to build relationships and collaborate with internal and external clients.
• Results-oriented with strong time management and multitasking abilities.
• Self-motivated, able to prioritize and handle multiple requests concurrently.
• Team player with the ability to solicit input, deal with conflict, and work well under pressure.
• Positive attitude, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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