The consultant will manage a portfolio of Raiser's Edge NXT customers, providing proactive optimization consulting and strategic roadmaps to maximize software value. They will collaborate with internal teams to ensure a seamless customer journey from implementation through renewal.
The Senior Project Manager will lead complex technology implementation projects for non-profit organizations, managing the full project lifecycle from initiation to closure. They will also drive customer adoption of Blackbaud solutions and ensure project delivery aligns with scope, budget, and strategic goals.
Design and implement enterprise-wide AI governance frameworks, policies, and risk methodologies to ensure responsible AI deployment. Partner with cross-functional teams to translate regulatory requirements into actionable controls and oversee the AI initiative lifecycle.
The Customer Advocacy Manager will own the strategy for the Blackbaud Community and Champions program to drive customer engagement and advocacy. They will collaborate across various departments to build trusted relationships with customers and utilize data to measure program impact.
The Account Executive will manage an enterprise territory to drive revenue by growing existing customer relationships and prospecting for new business. They will act as a trusted advisor to senior stakeholders, leading complex sales cycles and coordinating comprehensive solution proposals.
Design, build, and deploy production-grade agentic and LLM-powered solutions while establishing reusable engineering patterns and security controls. Collaborate with cross-functional teams to implement AI observability, evaluation, and scalable integration standards across the enterprise.
The Sr. PKI Engineer will operate and maintain the enterprise public key infrastructure, including Microsoft AD CS and certificate lifecycle platforms. They will also drive automation, manage certificate inventory, and resolve complex issues related to certificate issuance, trust chains, and key management.
The Implementation Team Manager leads a team of consultants and project managers to ensure successful client deployments and solution adoption. This role focuses on operational excellence, process improvement, and cross-functional collaboration to drive customer success and high-performance outcomes.
Lead execution of the healthcare vertical go-to-market plan, adapting approved messaging into integrated campaigns, content, sales enablement, and product launch activations. Manage the vertical marketing budget and performance, partner with Sales and cross-functional teams to improve pipeline and bookings outcomes, and develop team members and repeatable marketing processes.
Serve as the primary technical contact for enterprise corporate clients, managing case intake and resolving payment-related issues. Lead escalations for high-impact incidents and collaborate with internal teams to ensure client success and service health.
The Sales Account Executive is responsible for managing and growing client relationships within the JustGiving platform. They will identify new business opportunities and drive revenue growth through strategic account management.
The role is responsible for the financial performance, delivery execution, and team effectiveness of a product-aligned Professional Services portfolio focused on digital payments and fintech solutions. It involves driving scalable delivery practices, managing cross-functional alignment, and using portfolio insights to improve customer outcomes and operational efficiency.
The Strategic Partner Manager will define and execute partnership strategies with key ecosystem partners like Microsoft and AWS to drive revenue goals. This role involves managing partner relationships, coordinating co-sell programs, and collaborating with internal teams to support sales and marketing objectives.
Lead and transform the customer success organization for nonprofit and arts institutions by integrating AI-driven strategies and operational excellence. Partner with cross-functional teams to drive retention, product adoption, and revenue growth while serving as a trusted advisor to executive leadership.
The Vice President of Brand will shape Blackbaud's global brand identity, strategy, and creative direction to position the company as a leader in AI for social impact. This role involves leading cross-functional teams across communications, PR, design, and events to build an iconic technology brand.
The Vice President will lead enterprise-wide change management and organization design initiatives to support the company's AI-first transformation. This role involves designing workforce strategies, building AI-enabled capabilities, and partnering with senior leadership to drive organizational agility and employee adoption.
The Pillar Service Leader is responsible for the financial performance, delivery execution, and team effectiveness of a product-aligned Professional Services portfolio. This role involves partnering with cross-functional teams to drive customer value realization, improve delivery predictability, and scale operational practices.
The Partner Enablement Manager will develop and execute enablement programs to educate partners on solutions and drive business growth. They will manage partner logistics, create learning content, and collaborate with internal teams to maximize partner engagement and revenue.
Advise Blackbaud’s global payments businesses on product design, market expansion, operations, and regulatory requirements across domestic and international payment services. Draft and negotiate complex agreements, support treasury and settlement activities, and partner with business and technical teams to develop scalable compliance approaches and manage legal risk.
The role involves qualifying and closing sales leads while managing key account relationships for software solutions. You will serve as the primary point of contact for prospective clients and maintain active deal pipelines to meet quarterly sales quotas.
You will provide proactive best practices consulting to Financial Edge NXT customers to ensure successful product adoption and maximize software value. You will also collaborate with internal stakeholders to drive outcomes and contribute to the development of new service offerings.
The Senior Financial Analyst will partner with GTM leadership to provide financial insights, strategic recommendations, and decision support. They will also lead annual budgeting, quarterly forecasting, and month-end close activities while building driver-based financial models.
The Account Executive is responsible for identifying and penetrating enterprise accounts within an assigned territory to exceed revenue objectives. They will collaborate with internal teams to position Blackbaud's software and services as a total solution while building long-term executive relationships.
The Senior Business Systems Analyst will support the customer operations organization by designing workflows, documenting processes, and ensuring the optimal use of tools like Salesforce and Gainsight. They will partner with cross-functional teams to analyze business needs, prioritize user stories, and drive system configurations to improve customer success outcomes.
The Research & Insights Lead manages the end-to-end research lifecycle to produce impactful thought leadership for the Blackbaud Institute. This role involves analyzing complex data, authoring flagship reports, and engaging with stakeholders to align research with business priorities.
The System Architect will own the architecture, standards, and technical direction for the Awareness to Revenue (A2R) value stream platforms, including Salesforce. They will align agile teams to a common technical vision, define architectural enablers, and ensure platform consistency across the organization.
The role involves designing and building orchestration workflows, SOAR playbooks, and AI-driven automation to enhance detection and response capabilities. You will also manage SIEM administration, develop integrations, and tune detection logic to improve security operations efficiency.
The Senior Director will define and lead a next-generation renewals and retention strategy to drive recurring revenue and improve customer experience. They will operationalize data-driven models, manage cross-functional alignment, and lead organizational change to optimize retention outcomes.
The Business Development Representative engages and qualifies inbound leads while prospecting into targeted lists to identify new sales opportunities. They collaborate with Account Executives to plan outreach, manage lead records in CRM systems, and meet monthly quotas for qualified sales meetings.
You will serve as a trusted partner to customers, providing technical troubleshooting and exceptional support across phone, chat, and email channels. Additionally, you will contribute to continuous improvement by creating knowledge base content and identifying trends to enhance the overall customer experience.
The Principal Solution Architect leads strategic sales pursuits by designing complex technical solutions and building executive-level relationships with nonprofit customers. They act as a trusted advisor throughout the sales cycle, directing cross-functional teams to align customer business needs with effective product and service outcomes.
Lead end-to-end delivery of complex enterprise SaaS implementation projects while serving as the primary point of contact for customers. Drive accountability across cross-functional teams to ensure project milestones, budgets, and business objectives are successfully met.
Lead discovery and validation sessions with higher education stakeholders to design and demonstrate modern SIS solutions. Advise institutions on technology modernization, process improvement, and the integration of AI and automation to enhance student outcomes.
The Principal Incident Response Analyst conducts in-depth security event analysis, performs forensic investigations, and leads threat hunting activities. They also coordinate with cross-functional teams to contain cyber threats and enhance detection capabilities using threat intelligence.
You will manage and grow a portfolio of high-value nonprofit partners by driving retention, donation growth, and platform adoption. Additionally, you will act as a trusted advisor to senior stakeholders while collaborating cross-functionally to deliver successful fundraising outcomes.
You will act as the pricing lead for assigned product lines, defining and testing AI packaging and monetization strategies. You will partner with product leaders to build roadmaps, model pricing constructs, and ensure healthy product margins through data-driven experiments.
The Senior Financial Analyst will partner with GTM leadership to provide financial insights, strategic recommendations, and decision support for growth initiatives. They will also lead annual budgeting, quarterly forecasting, and month-end close activities while developing executive-ready dashboards and reporting packages.
The Principal Tax Analyst will manage global income tax provisions, compliance, and reporting while driving process improvements through technology and automation. This role involves partnering with business units to provide technical tax analysis and supporting internal and external audit requirements.
Design and execute strategic growth programs to generate qualified pipeline and revenue using an integrated marketing approach. Innovate through data-driven experimentation and collaborate across cross-functional pods to optimize the user journey.
Define and execute a multi-year roadmap for data protection and cryptographic services while leading a team of security engineers. Oversee the deployment of DLP, CASB, and AI-SPM tools to secure sensitive data and AI pipelines.
Serve as a technical advisor to B2B clients by troubleshooting complex software issues and providing expert product guidance. Collaborate with Engineering and Product Management to resolve escalated incidents and improve the overall customer experience.
Resolve complex technical issues for web-based and configurable solutions while collaborating with Engineering and Product teams for root-cause analysis. Mentor associate-level team members and maintain knowledgebase content to improve self-service options.
Define and govern the enterprise-wide data and AI architecture to enable scalable SaaS growth and responsible AI adoption. Act as a strategic bridge between business objectives and technical implementation across data platforms, analytics, and ML capabilities.
The Team Lead is responsible for managing a team of Customer Success Managers (CSMs) while also serving as a CSM for key customer relationships. This role focuses on delivering success planning, onboarding, and health programming to enhance customer experience and retention.
The Team Lead is responsible for managing a team of Customer Success Managers (CSMs) while also serving as a CSM for key customer relationships. This role focuses on delivering success planning, onboarding, and health programming to enhance customer experience and retention.
