The Quality Analyst evaluates customer interactions and monitors calls and chats to ensure compliance with client standards. They provide actionable coaching and feedback to agents while analyzing quality data to drive operational improvements.
Online Jobs (223,158)
Evaluate customer interactions and monitor communications to ensure compliance with client standards and policies. Provide actionable coaching and feedback to agents while analyzing quality data to drive operational improvements.
Design and develop custom ATAK plugins to enhance tactical applications in contested or low-bandwidth environments. Integrate edge MLOps workflows and geospatial data to improve real-time situational awareness and decision-making for military operations.
The Care Manager provides telephonic care management for patients in Value-Based Care Programs, focusing on complex health risks and care transitions. They collaborate with providers to develop patient-centered care plans and ensure quality gap closure.
Litigation Paralegal
Gordon Rees Scully Mansukhani, LLP
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Full Time
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10 hours ago
Gordon Rees Scully Mansukhani, LLP
The role involves managing large multi-case dockets, performing legal research, and handling document review and production. Responsibilities also include drafting discovery responses, coordinating depositions, and assisting attorneys during trial preparation and proceedings.
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The BDM is responsible for driving profitable growth within the Linguistic Validation business by developing strategic relationships with life sciences organizations. This includes managing the full sales cycle, from discovery and tailored solution development to commercial negotiation and revenue achievement.
Patient Access Representative
PT Solutions Physical Therapy
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Full Time
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10 hours ago
PT Solutions Physical Therapy
Coordinate patient referrals and schedule appointments across multiple clinics within a regional support model. Ensure seamless booking, accurate documentation, and compliance with HIPAA and insurance workflows.
The Recruiter is responsible for sourcing, screening, and interviewing candidates to fulfill client staffing needs across multiple programs. They act as the primary point of contact between candidates and hiring managers throughout the entire recruitment lifecycle.
PC Associate III/Scheduler
Piedmont Healthcare Inc.
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Full Time
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10 hours ago
Piedmont Healthcare Inc.
Provides front-line support for the Patient Connection Center by pre-registering and scheduling moderately complex procedures. Coordinates multiple resources to ensure efficient patient services.
Senior Software Engineer-Data Operations (Databricks/AI)
H&R Block
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Full Time
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10 hours ago
H&R Block
Design and build enterprise-scale data platforms, automation frameworks, and scalable data pipelines to ensure efficient data operations. Develop cloud-native solutions using Microsoft Fabric and Azure services while mentoring junior engineers.
Leverage advanced statistical modeling and machine learning to drive strategic insights and develop scalable predictive solutions. Collaborate cross-functionally to translate complex data into actionable business outcomes across products and services.
The Intake Attorney conducts consultations with prospective clients to identify legal needs and evaluate potential cases. They are responsible for explaining the firm's value, determining the scope of work, and converting qualified leads into signed clients.
Market Development Executive III Sada
Insight Enterprises, Inc.
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Full Time
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10 hours ago
Insight Enterprises, Inc.
Drive enterprise sales strategy for Google Cloud solutions to meet annual revenue targets of 4M-5M. Build executive-level relationships and lead complex, multi-year sales cycles from engagement to close.
Lead growth strategies for walk-in and indirect channels to expand rental market share and drive in-resort traffic. Collaborate cross-functionally to execute integrated marketing campaigns and analyze performance metrics to inform future strategy.
MuleSoft Solution Architect - Remote Canada Position
NTT DATA Services
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Full Time
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10 hours ago
NTT DATA Services
Lead end-to-end MuleSoft solution architecture using API-led connectivity and establish architectural governance and design guidelines. Perform detailed code reviews and provide technical leadership to ensure scalable, secure, and high-quality integration deliverables.
Mainframe System Automation Specialist
NTT DATA Services
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Full Time
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10 hours ago
NTT DATA Services
Design and implement monitoring and automation solutions using Broadcom OPS/MVS to ensure system availability and security. Manage requests for automation rules and provide support for identified incidents across global IT teams.
Design, build, and operate reliable cloud applications and services while managing CI/CD pipelines and infrastructure security. Implement proactive monitoring and AI-assisted automation to reduce operational toil and ensure business continuity.
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Coordinate daily operational tasks, including backlog health and job follow-ups, to support in-house technicians and third-party dealers. Manage customer service requests and escalations via phone and chat while documenting account notes in the MAS system.
Responsible for designing, implementing, and maintaining data services and real-time pipelines to support strategic business objectives. Acts as a primary interface between business stakeholders and IT to define requirements and ensure high-quality service delivery.
Build and maintain relationships with clients and referral partners to generate mortgage opportunities. Provide tailored mortgage advice and manage the application process to ensure seamless closings.
Group Insurance Team Lead, Claims (STD) / Virtual
Prudential Financial
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Full Time
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10 hours ago
Prudential Financial
Lead a team to achieve excellence in customer service and claims management for Short-Term Disability and Paid Leave. Ensure accuracy of benefit payments, monitor offset management, and drive continuous process improvement and employee engagement.
Manage the day-to-day operational aspects of Medical Policy processes and support the publication of clinical guidelines. Collaborate with cross-functional teams to ensure the timely and accurate delivery of high-quality clinical guideline products.
Virtual Utilization Review Manager
Ensemble Health Partners
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Full Time
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10 hours ago
Ensemble Health Partners
Lead and manage the centralized Virtual Utilization Management Program, focusing on authorizations, denials, and appeals for inpatient and outpatient services. Collaborate with interdisciplinary healthcare teams and local market leaders to improve length of stay and operational excellence.
Sr. Virtual Utilization Review Specialist
Ensemble Health Partners
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Full Time
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10 hours ago
Ensemble Health Partners
Conduct medical necessity reviews for admissions and continued stays to ensure appropriate resource utilization. Coordinate the peer-to-peer process and manage denials to minimize financial risk and ensure revenue integrity.
The role involves managing day-to-day cloud security operations, including reviewing alerts and remediating vulnerabilities using CNAPP tooling. The architect will also design preventative and detective controls while providing technical leadership and guidance to stakeholders.
The Field Service Engineer provides installation, testing, commissioning, and repair services for low voltage distribution gear and transformers at customer sites. They are responsible for preparing technical reports, maintaining safety regulations, and interfacing with project management and clients.
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Develops strategic communications, briefs, and presentations by translating complex data and market insights into compelling content for internal and external audiences. Coordinates with cross-functional teams to align materials with organizational messaging and support resource mobilization goals.
The Case Manager assesses client needs, coordinates services, and manages case-related administrative processes. Key duties include reviewing medical bills for accuracy and obtaining necessary documentation from healthcare providers.
Provide installation, testing, commissioning, and repair services for low voltage distribution gear and power equipment at customer sites. Maintain safety regulations, prepare technical reports, and interface with project management to ensure excellent customer service.
The Team Trainer is responsible for onboarding new hires and developing training materials and SOPs to ensure consistency in case handling. They will conduct coaching sessions and monitor quality control to improve operational efficiency across the personal injury team.
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