Act as the first point of contact for healthcare professionals using AI tools via chat, email, and phone. Manage support cases from initial contact through resolution or escalation while providing empathetic and accurate guidance.
Remote Support Specialist Jobs (4,599)
Search = support
Client Support & Outreach Assistant / Coordinator
Landmark Ventures
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Full Time
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4 Weeks Ago
Landmark Ventures
The role involves conducting outbound outreach via email and LinkedIn to engage prospects and partners. Additionally, the assistant will perform market research, manage CRM data, and provide administrative support for event coordination.
Provide critical AMS application support and functional analysis for UK and Ireland payroll customers using SAP HCM. Lead the UKI Payroll AMS team by mentoring junior colleagues and managing complex defects and change requests.
Provide tier 1 and tier 2 technical support to clients and internal departments via email and chat. Diagnose product bugs and backend issues by reviewing logs and escalating them to relevant departments.
Ensure the stability and availability of production applications and blockchain infrastructure through incident management and disaster recovery. Develop AI-driven tools and agents to automate support tasks and conduct technical research on new blockchains and DApps.
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The Support Engineer II manages the end-to-end resolution of complex technical escalations and acts as a subject matter expert to ensure platform stability. They collaborate with Engineering to track bugs and create technical documentation to improve team efficiency.
Operations Support Coordinator
STELLAR INDUSTRIAL SUPPLY
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Full Time
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4 Weeks Ago
STELLAR INDUSTRIAL SUPPLY
Serve as the first point of contact for internal employees to resolve operational issues, system questions, and device troubleshooting. Manage support requests from intake through resolution while documenting all activities in a ticketing system.
Provide technical support to veterinary clinics using telemedicine services, focusing on resolving connectivity and image transfer issues. Configure customer software and collaborate with vendors to implement technical solutions for imaging systems.
Provide detailed product information and resolve complex inquiries to ensure a seamless client experience. Proactively solve problems for customers within a fast-paced SaaS or academic environment.
Own the operational execution of Customer Support and Workforce Management teams to meet SLAs and optimize staffing. Drive customer experience improvements by reducing volume at the source and managing critical technical escalations.
Assist clients in organizing and managing personalized travel arrangements, including researching accommodations and transportation. Provide clear communication and updates to ensure a smooth, stress-free client experience from planning to confirmation.
The specialist will partner with clients to design personalized travel itineraries and coordinate all booking details. They are responsible for managing client communications and maintaining organized records of travel plans.
Serve as the primary point of contact for traders via live chat, email, and Discord to resolve account and technical issues. Monitor trading systems and contribute to the internal knowledge base to improve the overall trader experience.
The role focuses on gathering and interpreting sales, pipeline, and revenue data to build standardized reports and dashboards. It involves identifying data inconsistencies and partnering with cross-functional teams to improve reporting accuracy and sales process efficiency.
Customer Support Specialist - GL/AP (Public Sector SaaS)
FUNDVIEW
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Full Time
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4 Weeks Ago
FUNDVIEW
Provide frontline technical and accounting support to municipal clients using the GL and AP features of a B2B SaaS platform. Collaborate with product teams to resolve complex issues and maintain support documentation and knowledge articles.
Customer Support Analyst
Springbrook Holding Company LLC
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Full Time
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4 Weeks Ago
Springbrook Holding Company LLC
The Support Analyst resolves customer issues through data analysis and functionality support while acting as a link between clients and internal engineering teams. They are responsible for managing tickets, providing product training, and reporting software bugs or enhancement requests.
Manage virtual clinical support services and oversee clinical strategy for virtual care. Lead nursing staff in a remote environment to ensure quality patient support.
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Provide Level 1 support for SaaS and logistics customers across various channels while resolving complex technical issues. Collaborate with Product and Engineering teams to document bugs and contribute to internal and external knowledge bases.
The role involves troubleshooting application issues and acting as a liaison between end users and developers to ensure product stability. It also encompasses performing QA testing, monitoring product health, and supporting day-to-day product operations.
Decision Support Analyst
Government of Nunavut Recruitment
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Full Time
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4 Weeks Ago
Government of Nunavut Recruitment
The Decision Support Analyst provides expertise in data analytics, including the collection, analysis, and distribution of data to support quality improvement. They support administrative and clinical planning across various health services in Iqaluit.
Manage daily and long-term IT hardware assets and maintain accurate ITAM databases. Develop ITAM processes and policies while coordinating with stakeholders and updating tasks in ServiceNow.
Partner with uBreakiFix franchise owners to drive store performance, revenue generation, and operational efficiency. Act as an expert consultant to assess business metrics and ensure compliance with brand standards and agreements.
Lead a team of Technical Support Specialists and drive AI transformation initiatives to improve support efficiency and customer experience. Partner with cross-functional teams to align support operations with business outcomes like ARR and retention.
The Product Support Manager resolves problem escalations and acts as a Subject Matter Expert for IT Support business operations. They are responsible for guiding junior team members, managing vendor relationships, and driving operational excellence through performance analysis.
Contract Support Specialist, DHS CBP
Logistics Management Institute
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Full Time
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4 Weeks Ago
Logistics Management Institute
The specialist serves as a Subject Matter Expert providing acquisition and contract administration support to the Government Contracting Officer Representative. Key duties include monitoring contractor performance, managing contract files, and preparing technical documents like SOWs and PWSs.
Temporary - Provider Support Specialist in Michigan
PROTOCALL SERVICES INC.
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Full Time
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4 Weeks Ago
PROTOCALL SERVICES INC.
The specialist will conduct research and outreach to expand the provider network in Colorado and Missouri. They will also manage onboarding and inquiries for the Flexible Credits program and track enrollment trends.
New "support" jobs delivered to your inbox
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Temporary - Provider Support Specialist in North Carolina
PROTOCALL SERVICES INC.
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Full Time
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4 Weeks Ago
PROTOCALL SERVICES INC.
The specialist will conduct research and outreach to expand the network of mental health providers in Colorado and Missouri. They will also manage onboarding and enrollment for the Flexible Credits program and track provider enrollment trends.
Temporary - Provider Support Specialist in Georgia
PROTOCALL SERVICES INC.
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Full Time
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4 Weeks Ago
PROTOCALL SERVICES INC.
The specialist will conduct research and outreach to expand the network of mental health providers in Colorado and Missouri. They will also manage the onboarding process and provide support for the Flexible Credits program.
Temporary - Provider Support Specialist in New Mexico
PROTOCALL SERVICES INC.
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Full Time
·
4 Weeks Ago
PROTOCALL SERVICES INC.
The specialist will conduct research and outreach to expand the network of mental health providers in Colorado and Missouri. They will also manage provider onboarding and inquiries for the Flexible Credits program.
Temporary - Provider Support Specialist in Colorado
PROTOCALL SERVICES INC.
·
Full Time
·
4 Weeks Ago
PROTOCALL SERVICES INC.
The specialist will conduct research and outreach to expand the network of mental health providers in Colorado and Missouri. They will also manage provider onboarding and inquiries for the Flexible Credits program.
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