The role focuses on managing the implementation of product trials and conversions to support clinical product programs in a designated territory. It involves coordinating between customers, sales teams, and product divisions to ensure project goals are met.
Remote Support Specialist Jobs (5,746)
Search = support
The Technical Support Engineer will take ownership of customer issues by performing root cause analysis and resolving technical problems. They will also document bugs for engineering teams and create troubleshooting guides for the support knowledge base.
Manages patient access operations, including intake, coverage verification, and the resolution of authorization and eligibility barriers. Leads daily workflows and provides coaching and performance management for patient access staff.
Software Developer (Technical Support)
Perseus Group, Constellation Software
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Full Time
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1 Week Ago
Perseus Group, Constellation Software
Act as the first line of technical defense for production issues by triaging, diagnosing, and resolving problems within a payments platform. Collaborate with engineering teams to identify systemic bugs and contribute to long-term code and configuration fixes.
Shipping Operations Specialist – QA & Support (w/m/d)
JTL-Software GmbH
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Full Time
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1 Week Ago
JTL-Software GmbH
The role involves manually testing new features and bugfixes while managing second and third-level support requests. You will also be responsible for maintaining the test environment and creating detailed Jira tickets for product engineers.
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Technical Support Specialist (French speaking) - remote possible
Uberall
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Full Time
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1 Week Ago
Uberall
Manage technical relationships with French-speaking customers to ensure retention and high satisfaction. Handle escalated support cases, document bugs in Jira, and collaborate with cross-functional teams to improve internal processes.
Engineer, Technical Support, EP Cube Energy Storage (m/w/d)
Canadian Solar Inc.
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Full Time
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1 Week Ago
Canadian Solar Inc.
Provide technical sales support and first-level contact for residential energy storage systems, including project design and customer training. Collaborate with product management and headquarters to optimize technical contracts and support product launches.
The role focuses on supporting business growth through client onboarding, bid processes, and contract administration. It involves collaborating with Business Development Managers to manage CRM systems and conduct prospect due diligence.
The role involves owning and resolving technical support cases for aftersales customers while ensuring timely escalation and internal collaboration. Responsibilities include documenting solutions in knowledge articles and contributing to case reduction initiatives.
Clinical Support Manager, Advisory Services
Sound Physicians
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Full Time
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1 Week Ago
Sound Physicians
The Clinical Support Manager creates and supports clinical and technological workflows for clients and physician advisors. They serve as the primary business point-of-contact, triaging case review requests and ensuring target completion deadlines are met.
Lead and mentor a B2C customer support team to achieve operational goals and high customer satisfaction. Collaborate with cross-functional departments to improve user journeys and optimize support processes.
Lead and coordinate major production incident war rooms to ensure rapid service restoration and minimize business impact. Provide executive-level updates and maintain detailed incident documentation including RCA and recovery timelines.
Provide high-quality technical support and guidance on digital fabrication workflows to dental laboratories and clinics internationally. Conduct training sessions and collaborate with internal teams to optimize service workflows and enhance user experience.
Resolve technical issues and queries for customers by taking ownership of support tickets from first response to resolution. Maintain and update technical documentation while collaborating with Engineering and Product teams to improve the scheduling tool.
Executive Customer Support & Administrative Virtual Assistant
Virtual Colleague Philippines
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Full Time
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1 Week Ago
Virtual Colleague Philippines
Handle inbound customer calls to qualify leads and schedule appointments while managing CRM records and email communications. Provide executive administrative support and act as a professional first point of contact for the brand.
The Microsoft Engineer is responsible for monitoring, managing, and supporting customer infrastructure and Microsoft platforms. This includes troubleshooting client devices and applications while managing incidents and changes via ServiceNow to ensure SLA compliance.
Werkstudent (m/w/d) Customer Support, Marketing und E-Commerce
zeroLabs
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Internship
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1 Week Ago
zeroLabs
The role involves managing customer support inquiries and maintaining the Shopify store. Additionally, the student will handle social media community management, content creation across text, image, and video, and assist with marketing collaborations.
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Act as a product expert to resolve customer inquiries via chat and email while providing actionable guidance. Collaborate with internal teams to relay user feedback and support projects to improve support documentation and workflows.
Lead and mentor a team of technical support specialists to resolve complex customer issues and high-impact technical challenges. Optimize support processes and collaborate with product and engineering teams to ensure a seamless customer journey.
Customer Support Specialist (cryptowallet & card | night shifts)
Utorg
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Full Time
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1 Week Ago
Utorg
Handle L1/L2 support tasks via ticketing, analyzing root causes to provide effective solutions for customers and merchants. Collaborate with other departments and maintain the internal knowledge base to ensure product success.
Serve as the primary point of contact for technical assistance, diagnosing and resolving hardware and software issues. Manage user accounts, maintain IT asset inventories, and provide training to enhance organizational productivity.
Remote Chat & Email Support Representative 12 APPLICANTS
Burjline Builders
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Full Time
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1 Week Ago
Burjline Builders
Respond to customer inquiries via live chat and email regarding wellness products and order management. Document all interactions in the CRM and collaborate with other departments to resolve complex issues.
Provide 3rd level technical support and 24/7 operation monitoring for customer IT infrastructure. Install, configure, and administer servers, networks, and applications while handling migrations and error analysis.
Customer Support Agent
Booth and Partners Pte Ltd
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Full Time
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1 Week Ago
Booth and Partners Pte Ltd
Serve as the first point of contact for customers, resolving Tier 0-1 inquiries using a knowledge base and macros. Manage the Zendesk ticket queue and escalate complex issues to the Customer Support Lead.
Lead and grow a multinational customer support team to deliver exceptional 24/7 user experiences in a B2B SaaS environment. Develop long-term vision, manage critical KPIs like CSAT and FRT, and optimize the support tech stack and AI automation.
Support day-to-day application operations through incident management, debugging, and the application of DevOps practices. Focus on improving system stability and availability while delivering high-quality software solutions to clients.
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Lead the team in ensuring the stability and availability of complex application systems through incident management and DevOps practices. Act as a mentor to peers and collaborate with clients to deliver innovative, high-quality technical solutions.
Ensure the operational efficiency, stability, and availability of complex application systems through incident management and monitoring. Use DevOps tools and continuous delivery practices to deploy software and mentor junior peers.
The role focuses on supporting marketing strategy and operations across the EMEA region, specifically within the Software Business Unit. Key duties include managing the marketing action plan, coordinating product launches, and creating communication materials like newsletters.
Handle customer inquiries via email and WhatsApp regarding product quotations and orders. Provide administrative support to the sales team and coordinate internal follow-ups to maintain positive client relationships.
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