Support Engineer

Ciklum is looking for a Support Engineer to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Support Engineer, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with other PowerReviews teams, including our Account Management and Customer Success teams. The Support Engineer role is a mix of duties including: problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients.
We are looking for a highly motivated individual who is great at conveying technical ideas in simple terms, working with others, and who is passionate about providing clients with meaningful technical support and solutions.

Responsibilities:

• Work with clients to update existing PowerReviews integrations and implement new features, including pilot programs, to drive the technical deliverables of the Customer Success Program
• Troubleshoot and resolve a variety of client inquiries including data feeds, API calls for proper server response, CSS, and client-side applications written in HTML/Javascript
• Lead "voice of client" communication process with Product Management, to define requirements for product improvements and new features to grow and scale the business
• Resolve client inquiries directly through individual efforts or working with Customer Success, Account Management, Engineering, and other PowerReviews teams
• Own and drive both external client projects and internal projects to improve how we work including client upgrades, internal tools, and documentation
• Perform quality assurance management and testing for clients

Requirements: 

• Bachelor’s degree or practical equivalent experience and 2+ years working in a client-facing technology role
• Proven problem-solving skills and ability to communicate technical concepts to both technical and non-technical coworkers and clients
• Proven ability to analyze data sets for both issue resolution and optimization
• HTML, JavaScript, XML, CSS, and SQL knowledge a plus
• Fluency in English

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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