Maintain and administer Voice PBX systems and services to ensure smooth operational performance. Act as the primary technical link for clients to resolve voice-related issues and requirements.
Remote Support Specialist Jobs (4,593)
Search = support
District Data Support Analyst
Foundation for California Community Colleges
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Full Time
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2 Weeks Ago
Foundation for California Community Colleges
Oversee the receipt, processing, and validity of district transcript files for Local Education Agencies. Collaborate with technical assistance staff and LEA experts to resolve data discrepancies and ensure timely, accurate data delivery.
The role involves managing software licensing, compliance, and Effective License Position (ELP) preparation for IBM, Adobe, Red Hat, and other publishers. Key tasks include analyzing entitlement and consumption data to identify optimization opportunities and reporting compliance risks.
Ensure production systems are available and operating according to service level agreements. Drive incident resolution, maintain disaster recovery procedures, and manage data retention practices.
The role involves managing software licensing compliance and ELP preparation for IBM, Adobe, Red Hat, and other publishers. Key tasks include analyzing consumption data, reconciling entitlements, and identifying license optimization or harvesting opportunities.
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Provide high-level technical support for complex networked systems, diagnosing and repairing hardware and software issues for external and internal users. Responsibilities include performing IMAC activities, reporting design bugs to engineering, and conducting customer installations and training.
Serve as the primary remote IT contact for the Santa Clara office, resolving Level 1 hardware, software, and connectivity issues. Manage IT equipment procurement, provisioning, and asset tracking to ensure seamless onboarding and operational efficiency.
Business Support Specialist
Millennium Systems International
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Full Time
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2 Weeks Ago
Millennium Systems International
The specialist handles client inquiries via phone, email, and live chat to troubleshoot product and training issues. They are responsible for documenting issues in Salesforce and maintaining up-to-date knowledge of Meevo products and integrations.
Business Support Specialist-
Millennium Systems International
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Full Time
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2 Weeks Ago
Millennium Systems International
The specialist handles client inquiries via phone, email, and live chat to troubleshoot product and training issues. They are responsible for documenting issues in Salesforce and maintaining up-to-date knowledge of Meevo products and integrations.
Provide in-depth technical support and training for the Fire and Life Safety product portfolio to internal and external stakeholders. This includes investigating product faults in a laboratory environment, building test rigs, and managing technical logs for KPI reporting.
The role focuses on providing administrative and operational support for industry partnerships and programme coordination. Key duties include managing stakeholder communications, researching potential partners, and assisting with marketing and digital campaigns.
Provide planning assistance, booking support, and customer care to help clients coordinate travel experiences. Responsibilities include researching destinations, managing itineraries, and communicating with clients via email, phone, and messaging platforms.
The consultant will coordinate travel arrangements, including accommodations and transportation, while managing itineraries and reservations. They are also responsible for providing guidance to clients and handling support requests via digital channels.
The analyst will support data integrity initiatives, optimize team reporting, and develop digital tools and dashboards. Key tasks include performing historical data audits and creating SharePoint resources to enhance team visibility.
Support business operations and sales execution by documenting and improving key business processes and workflows. Responsibilities include managing bid intake, preparing quotes for transit customers, and developing team resources like playbooks and newsletters.
Provide operational and administrative support to the sales team by managing the HubSpot CRM and maintaining a clean sales pipeline. Utilize AI tools like Claude to optimize workflows, draft communications, and generate performance reports for the Sales Director.
Serve as the highest technical escalation point for complex cloud storage issues and lead root cause investigations. Drive operational excellence by owning technical training programs and providing white-glove advisory support to strategic enterprise customers.
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Provide technical support for enterprise customers managing high-volume A2P SMS and WhatsApp traffic into US carrier networks. Troubleshoot delivery failures, manage carrier escalations, and ensure compliance with 10DLC and TCPA regulations.
Provide technical support for enterprise customers managing high-volume A2P SMS and WhatsApp traffic into US carrier networks. Troubleshoot delivery failures, manage carrier escalations, and ensure compliance with 10DLC and TCPA regulations.
Manage the daily helpdesk ticket queue and provide technical support for a globally distributed remote workforce. Handle end-to-end employee onboarding, offboarding, and the administration of SaaS platforms and identity management tools.
Teaching Assistant: Computer Support Specialist 8 60 APPLICANTS
Correlation One Expert Network
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Full Time
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2 Weeks Ago
Correlation One Expert Network
Provide synchronous and asynchronous support to learners in virtual training programs, including facilitating breakout rooms and monitoring communication channels. Responsibilities also include grading assignments, holding office hours, and providing feedback for program improvement.
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
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Full Time
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2 Weeks Ago
Entrepreneur Cooperative
Lead and scale the end-to-end customer support function for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks and implementing AI-driven automation to improve efficiency and customer outcomes.
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
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Full Time
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2 Weeks Ago
Entrepreneur Cooperative
Lead and scale the end-to-end customer support function for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and optimizing support KPIs to improve scalability and customer experience.
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
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Full Time
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2 Weeks Ago
Entrepreneur Cooperative
Lead and scale the end-to-end customer support organization for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and collaborating with Product and Engineering to improve the customer experience.
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
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Full Time
·
2 Weeks Ago
Entrepreneur Cooperative
Lead and scale a customer support organization for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and improving key performance metrics like CSAT and resolution time.
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
·
Full Time
·
2 Weeks Ago
Entrepreneur Cooperative
Lead and scale a customer support organization for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and improving key performance metrics like CSAT and SLA.
New "support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
·
Full Time
·
2 Weeks Ago
Entrepreneur Cooperative
Lead and scale the end-to-end customer support function for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks and implementing AI-driven automation to improve efficiency and customer outcomes.
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
·
Full Time
·
2 Weeks Ago
Entrepreneur Cooperative
Lead and scale a customer support organization for a complex B2G SaaS platform, focusing on rebuilding operational frameworks and improving customer outcomes. Drive the adoption of AI and automation to optimize workflows, reduce ticket volume, and enhance self-service capabilities.
Director of SaaS Customer Support Operations & Automation
Entrepreneur Cooperative
·
Full Time
·
2 Weeks Ago
Entrepreneur Cooperative
Lead and scale a customer support organization for a complex B2G SaaS platform, managing a team of managers and specialists. Focus on rebuilding operational frameworks, implementing AI-driven automation, and improving key performance metrics like CSAT and resolution time.
Provide front-line technical support to internal users by diagnosing complex issues across endpoints, identity, networks, and collaboration platforms. Create scalable SOPs and track support KPIs to drive process improvements and maintain audit-ready records.
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