Provide continuous off-peak support for fulfillment systems by monitoring health, triaging alerts, and performing initial troubleshooting. Resolve incidents using operational runbooks and escalate complex issues to the onshore management team.
Remote Support Specialist Jobs (4,585)
Search = support
Customer Support Specialist - Remote (anywhere in the US) Little Rock, AR
SCM Insurance Services
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Full Time
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6 Days Ago
SCM Insurance Services
The specialist provides administrative support for client claims and maintains claim databases. Responsibilities include setting up new claims, answering phone calls, and following up on open claim files.
Respond to user inquiries via email and chat platforms while liaising between advertisers and helpers. Provide professional guidance and craft clear content in Swedish and English to help users navigate the app.
Responsible for complex administrative functions within the Authorizations Department, including handling escalated customer inquiries and managing authorization schedules. The role involves monitoring quality, leading training for new team members, and acting as a liaison during new client implementations.
Lead a team of 10-20 technical support engineers to resolve complex SaaS product escalations and maintain SLAs. Act as a critical liaison between Support, Product, and Engineering teams to drive product readiness and operational excellence.
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Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
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Full Time
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6 Days Ago
Turnitin, LLC
Act as the primary technical escalation point between Tier 2 support and engineering to resolve complex product issues. Responsibilities include performing database operations, triaging bugs in Jira, and maintaining LMS test environments.
Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
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Full Time
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6 Days Ago
Turnitin, LLC
Acts as the primary escalation point for Tier 1 and 2 support, performing deep technical investigations and database operations to resolve complex issues. Collaborates closely with engineering and product teams to report bugs and share information on scheduled releases.
Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
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Full Time
·
6 Days Ago
Turnitin, LLC
Act as the highest escalation point for technical support by conducting deep investigations using advanced tools and database queries. Collaborate closely with engineering and product teams to resolve bugs and maintain LMS test environments.
Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
·
Full Time
·
6 Days Ago
Turnitin, LLC
Acts as the primary escalation point for Tier 1 and 2 support, performing deep technical investigations and database operations to resolve complex issues. Collaborates closely with engineering and product teams to track bugs, share updates, and maintain LMS test environments.
Customer Support (Swimming Pool and Spa Experience)
OurAssistants
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Full Time
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6 Days Ago
OurAssistants
Provide expert customer support and technical guidance regarding pool and spa chemistry, maintenance, and equipment. Drive revenue by creating accurate quotes and upselling chemicals and parts to customers.
Provide remote technical support and consultation to customers and internal teams to resolve software and system issues. Manage incident logging, documentation in the knowledge base, and escalation of complex problems to higher-level support teams.
Provide essential back-office and administrative support to the Customer Operations team to ensure a friction-free merchant experience. Manage payment adjustments and collaborate with internal teams like Sales and Treasury to streamline workflows.
Provide essential back-office and administrative support to the Customer Operations team to ensure a friction-free merchant experience. Manage payment adjustments and collaborate with internal teams to streamline operational workflows.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
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Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Design, deploy, and manage scalable Amazon Connect environments across multiple stages using AWS services. Develop and maintain Infrastructure as Code modules with Terraform Enterprise and manage automated CI/CD pipelines.
Provides administrative and technical support to the Case Management department to ensure regulatory compliance and data accuracy. Responsibilities include maintaining reports, managing documentation, and assisting with program audits and special projects.
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Maintain and communicate the brand identity of an international client through the creation of layouts, illustrations, and icons. Ensure corporate design consistency by reviewing, commenting on, and approving submitted designs.
Provide L1/L2 technical support and monitor infrastructure for multiple client environments in an MSP setting. Administer Microsoft 365 services, manage network connectivity, and maintain detailed technical documentation and SOPs.
Act as the first point of contact for customers to provide technical product support and troubleshoot issues using JSON logs. Collaborate with Engineering and Customer Success teams to resolve complex problems and maintain internal knowledge base documentation.
Act as the primary technical expert resolving complex customer issues and bridging communication between CSMs and product teams. Manage the full ticket lifecycle, diagnose root causes of bugs, and contribute to the internal knowledge base.
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