Onboard new merchants by configuring accounts and coordinating gift card program setups. Provide technical support and troubleshooting for merchants and POS partners, including participation in a rotating on-call schedule.
Remote Support Specialist Jobs (4,593)
Search = support
Deliver professional services for AV over IP deployments, including design validation, configuration, and on-site commissioning. Act as the L3 escalation point for premium support customers while troubleshooting complex network environments during live events.
Acts as a Product Owner for PBM pricing and forecasting tools, providing business user support and resolving production issues. Responsible for capturing product requirements, facilitating user training, and managing the implementation of model enhancements.
Lead and scale a team of Technical Support Specialists in the Americas region to ensure exceptional customer experiences. Collaborate with Product and Engineering teams to resolve escalated issues and improve support documentation and processes.
Director, Salesforce Cloud & AI Support Solutions
RealPage, Inc.
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Full Time
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1 Week Ago
RealPage, Inc.
Lead the strategy, delivery, and governance of Salesforce capabilities to support Customer Support and Success functions. Oversee a multi-disciplinary team to implement AI-powered automation, enterprise integrations, and platform scalability.
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The role involves providing technical support for cloud and on-premises production environments to ensure reliability for genomics workflows. Key tasks include managing infrastructure via Terraform and AWS, building monitoring dashboards, and providing French-language support for EMEA customers.
Assists clients with business solution definition, campaign management, and business intelligence processes to ensure data accuracy and campaign efficiency. Responsible for executing moderately complex campaigns, performing data analysis, and providing technical recommendations to improve client satisfaction.
Collaborate with engineering teams to diagnose and resolve technical product queries and bugs using SQL, REST APIs, and scripting languages. Provide expert guidance on the ArmorCode platform by leveraging knowledge of security tools like SCA, SAST, and DAST.
Act as the primary technical contact for customers building AI training, fine-tuning, and inference solutions. Collaborate with Engineering and Product teams to resolve complex GPU cluster issues and influence the product roadmap based on customer insights.
The Member Support Specialist handles incoming calls, emails, and chats to assist members and care coordinators with healthcare and social determinant needs. They serve as a liaison between members and other departments while ensuring HIPAA compliance regarding protected health information.
Provide technical direction to GovCloud customers to help them integrate, deploy, and maintain the CrowdStrike service. Take ownership of customer issues through troubleshooting, root cause identification, and documentation of bugs for engineering teams.
Lead and develop a team of Application Support Engineers providing production support for the ACH Alert platform. Manage critical production incidents, track performance metrics, and collaborate cross-functionally to reduce recurring issues.
The Customer Support Engineer provides technical support for Superna customers, focusing on diagnosing and resolving software or configuration issues. This role involves maintaining customer communication and contributing to the internal knowledge base.
Werkstudent User Support (m/w/d) - deutschlandweit im Homeoffice
Hrmony GmbH
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Internship
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1 Week Ago
Hrmony GmbH
The role involves handling end-user support requests via Zendesk regarding the app and benefit cards. It also includes improving help center content and providing feedback to the product team based on user patterns.
Provide technical support to creators regarding commissions, analytics, and payment discrepancies. Collaborate with cross-functional teams to resolve complex tracking issues and maintain internal support documentation.
Provide high-quality customer support via chat, email, and phone to troubleshoot technical issues and resolve customer inquiries. Responsibilities include writing help documentation, escalating bugs, and ensuring customer compliance with texting regulations.
Provide technical phone support to customers and distributors to resolve reagent and instrument performance discrepancies. Support complaints handling and compliance reporting in accordance with FDA and ISO regulations.
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Investigate customer inquiries regarding automotive parts and provide verification or recommendations on correct requirements. Maintain detailed database case notes and stay current on program materials to deliver expert customer experiences.
As a Field Support Manager, you will deliver exceptional customer experience by providing advanced technical support and collaborating with R&D on new product launches. You will also lead dealer training, assist at trade shows, and create technical publications.
The role involves monitoring and coordinating technical support tickets to ensure contractual SLAs are met while managing critical incident efforts. The analyst will partner with stakeholders to drive product fixes and process enhancements to improve the overall customer experience.
The role focuses on managing daily L2 support operations, including queue management, case escalations, and mentoring team members. It also involves creating knowledge articles, troubleshooting technical issues, and collaborating with external teams to update workflows.
Provide first-level technical support by managing incoming calls, emails, and alerts while documenting incidents in the ITSM tool. Monitor critical infrastructure and escalate complex issues to higher-level support teams to ensure SLA compliance.
Provide remote technical support for smart space clients, diagnosing issues across AV, networking, and surveillance platforms. Manage the full lifecycle of support cases, including documentation, scheduling field technicians, and handling client payments.
The role involves troubleshooting daily technical issues for clients and guiding them through the digital platform's features. It also requires collaborating with cross-functional teams to resolve complex problems and contributing to the company's knowledge base.
The role involves designing, developing, and testing internal web applications to improve Field Services efficiency. It also requires providing analytical support and debugging existing tools for the user community.
Develop and implement clinical and operational strategies for home nutrition support programs, providing daily clinical support for parenteral and enteral nutrition patients. Collaborate with sales teams and healthcare providers to maximize program effectiveness and ensure appropriate market penetration.
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Lead and oversee system support functions, supervising a team of Business Systems Analysts to ensure efficient service delivery. Manage vendor relationships, project roadmaps, and audit readiness while streamlining business and technical operations.
Abteilungsleiter:in Remote Control Center Support (m/w/d)
KNAPP AG
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Full Time
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1 Week Ago
KNAPP AG
You will lead and manage the Remote and Multi-Site Control Center Support team, ensuring smooth execution of support tasks and processes. Additionally, you will oversee the quality assurance of your team's work and support them in escalation and complaint management.
CONSULTANCY - Support institutionnel à la Direction Générale de la Météorologie (DGM) - SSA-2026-TCU-DPPD-16
UNDP
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Full Time
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1 Week Ago
UNDP
The consultant will develop institutional mechanisms and legal documents to establish the DGM as the national authority for meteorology, hydrology, and climate in Madagascar. This includes drafting decrees and laws, conducting stakeholder consultations, and integrating gender-sensitive policies into the governance structure.
Crisis Support Specialist - Sat-Tues, 10p-8a
Healthsource Integrated Solutions Inc
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Full Time
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1 Week Ago
Healthsource Integrated Solutions Inc
Provide crisis and suicide intervention, supportive counseling, and care coordination via phone, text, and chat. Assess immediate needs and facilitate referrals to community behavioral health and substance use services.
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