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L10n People Ltd

Vendor Support Contractor

Posted 25 days ago
Europe
0-2 years experience
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AI Summary

The contractor will manage vendor onboarding, maintain accurate system records, and facilitate communication between the company and linguists. They will also assist project managers by identifying suitable vendors based on specific project requirements and performance data.

This is a remote position.

Role: Vendor Support Contractor
Engagement: Contract, 40 hrs/week, remote
Location: Europe
Start: [asap] | Duration: [rolling 3-month terms]

Overview
We're looking for an organized, detail-oriented contractor to support our vendor management team. This is hands-on operational work - keeping our systems, communications, and records running smoothly as we continue to grow our program.

Key Tasks
● User Management
○ Onboard new users and provision accounts/credentials across relevant systems
○ Keep access records accurate and up to date

● Information Management
○ Update vendor details (rates, contact info, other key records) in our trackers
○ Draft and send announcements, blasts, and targeted outreach to vendors/linguists
○ Track and log responses, following up as needed

● Vendor Recommendations
○ Pull from existing vendor data to help project managers identify suitable vendors for specific projects (e.g., by language pair, rate, availability, past performance)

● Linguist Support
○ Respond to inbound linguist questions, primarily via email
○ Escalate anything that needs specialized input

● Documentation
○ File and organize documents and records digitally
○ Maintain clear, easy-to-navigate folder structures

Requirements

What we're looking for
​
● Strong organizational skills and attention to detail
● Comfortable with mail merge for bulk communications
● Proficient in Google Sheets, Docs, and Drive, as well as shared email platforms like Front or Fin
● Clear, professional written communication (a lot of this role is email-based)
● Bias for efficiency and proposing process improvements/automation
● Able to work independently and manage a steady volume of recurring tasks
● Experience with vendor/data management or coordination roles a plus

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