Lead and develop a team of Tier 2 support professionals to ensure timely resolution of customer issues and high service quality. Act as the Incident Manager for customer-impacting issues, coordinating triage, communication, and root cause analysis across departments.
Remote Support Specialist Jobs (5,719)
Search = support
Maintain core IT infrastructure by providing escalated technical support for endpoints, identity, and SaaS platforms. Manage onboarding, offboarding, and hardware inventory while driving automation and scripting projects to improve efficiency.
Support and Technical Operations Engineer - Remote Honduras
Puzzle Consulting Services
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Full Time
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6 Days Ago
Puzzle Consulting Services
Provide technical support to customers and internal teams by troubleshooting platform issues and managing communication workflows. Create support documentation and escalate product bugs to the development team to improve overall system scalability.
The role provides essential support to Federal Bureau of Prisons services by managing client accounts, scheduling patient medical referrals, and maintaining records. It involves coordinating with partner hospitals and specialty providers to ensure timely payments and accurate documentation.
Responsible for supporting and enhancing critical business applications, primarily the Infor LN ERP environment, to ensure availability, security, and performance. The role involves partnering with stakeholders and vendors while leading and mentoring a small team of Application Analysts.
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The role focuses on managing the implementation of product trials and conversions to grow clinical programs in a designated territory. It involves coordinating between customers, sales teams, and product divisions to ensure project goals are met.
The role involves monitoring and resolving technical support tickets via Zendesk and configuring hardware for remote employees. Additionally, the analyst will set up networks for client sites and implement automations to improve team efficiency.
The role focuses on data-informed workforce strategies, including scheduling, real-time management, and KPI reporting for customer support operations. It also involves administering Zendesk and Assembled to optimize staffing and resolve complex support escalations.
Provide technical and customer support for Yardi software, including ticket triage and resolution. Manage user accounts, resident ledgers, and coordinate with interface vendors to maintain data integrity.
Provide technical support for Twilio's APIs and SDKs, specifically focusing on accounts and billing requests. Resolve customer issues via various channels while documenting interactions and contributing to knowledge base articles.
Manage the EMEA Support Engineering team, overseeing people strategy, operational delivery, and customer support outcomes. Collaborate with global leadership to shape support strategy and integrate AI toolchains to improve service efficiency.
Act as the primary point of contact for technical support, guiding customers through problem-solving processes to resolve inquiries efficiently. Responsibilities include assessing issues, escalating incidents when necessary, and improving internal and customer-facing documentation.
Lead day-to-day support operations and incident management while ensuring adherence to SLAs and quality standards. Act as the primary liaison between Customer, Product, Engineering, and Operations teams to drive operational excellence.
Provide advanced technical and customer support for Yardi software, resolving escalated tickets and mentoring Tier 1 specialists. Develop custom reports, write SQL queries, and ensure data integrity across Yardi databases and business workflows.
Swedish-Speaking Technical Support for Logistics Firm (Remote) | Live in Greece
Mercier Consultancy Group
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Full Time
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6 Days Ago
Mercier Consultancy Group
Business Support Specialist- Salon and Spa space
Millennium Systems International
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Full Time
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6 Days Ago
Millennium Systems International
Handle client inquiries via phone, email, and live chat to troubleshoot product and training issues. Document all interactions in Salesforce and maintain up-to-date knowledge of Meevo products and business processes.
Care Managers contact insurance companies to perform benefit investigations, verify eligibility, and manage prior authorizations or appeals. They also communicate with patients and providers to evaluate eligibility for assistance programs and adherence support.
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Act as the first point of contact for shopping center staff via phone and email to resolve technical and general inquiries. Ensure timely resolution of support tickets while maintaining professional handling of confidential information.
Data Analytics Manager: Analytics and Support- 7088
Community Health Resources
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Full Time
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6 Days Ago
Community Health Resources
Oversee the design and execution of data analyses, reports, and dashboards to support operational and strategic decision-making. Coordinate analytics operations, data governance, and quality oversight to ensure accurate reporting for internal and external stakeholders.
Bilingual Customer Support Specialist ll (English/Spanish) - Healthcare
Crescendo.ai
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Full Time
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6 Days Ago
Crescendo.ai
Provide inbound and outbound support to help customers with account creation, website navigation, and appointment scheduling. Resolve customer issues and document all interactions to ensure a positive user experience.
Senior Manager, App Dev & Support
Conduent Commercial Solutions, LLC
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Full Time
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6 Days Ago
Conduent Commercial Solutions, LLC
Oversee the implementation and delivery of multiple automation and AI projects throughout the full software development life cycle. Manage a team of individual contributors and first-level managers, ensuring technical specifications meet business requirements.
The role focuses on installing, configuring, and optimizing application systems and databases for software development and QA environments. It involves providing premium client services, monitoring application performance, and resolving Level 2 technical issues in a 24/7 operational environment.
Provide second-level production support for RPA bots and workflows using Automation Anywhere and UiPath to ensure operational stability. Monitor, triage, and resolve production incidents while performing root cause analysis to implement corrective actions.
Manage a cross-modality contact center providing operational and business process support for Philips Imaging Systems. Focus on reducing system downtime and improving customer experience through remote service processes and clinical proficiency.
Pharmacy Support Specialist (Tues-Fri 2-1030pm; Sat 9-530))
AnewHealth
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Full Time
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6 Days Ago
AnewHealth
The specialist provides enrollment and help desk support for PACE clients and network pharmacies. They coordinate facility discharges, medication reconciliation, and courier setups to ensure timely medication delivery.
Customer Support Representative - MN
Globe Life AIL - McQuade Organization
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Full Time
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6 Days Ago
Globe Life AIL - McQuade Organization
Serve as the primary point of contact for customers via email, phone, and live chat to resolve issues and ensure a seamless journey. Maintain support documentation and route customer feedback for internal improvements.
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Serve as the primary contact for customer technical inquiries and troubleshoot platform issues related to configuration and connectivity. Collaborate with Engineering and Product teams to document bugs and maintain the support knowledge base.
The Senior L3 Support Engineer is responsible for resolving complex escalated customer issues and ensuring the stability of a scalable SaaS platform. This includes collaborating with cross-functional teams to debug code, recreate field problems, and provide coaching to L1 and L2 support staff.
IT Support Technician - (REMOTE)
eXp World Holdings, Inc.
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Full Time
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6 Days Ago
eXp World Holdings, Inc.
The IT Support Technician handles support requests for computer systems, software, and hardware via a ticketing system. Responsibilities include deploying hardware, managing staff accounts, and maintaining technical documentation and security standards.
Diagnose, troubleshoot, and resolve technical issues for Appfire apps within the Atlassian landscape. Provide L1/L2 support and assist in L3 investigations while driving customer issues to resolution.
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