Remote Senior Support Jobs
606 Senior Support jobs available for remote work from home. Apply for positions such as Automotive Helpdesk Support - deutsch sprachig, Building Support Consultant, Regional Field Support Manager Veterinary Diagnostics and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Provide expert technical support for vehicle diagnostics and repairs to authorized and independent workshops across Europe. Document technical cases, coordinate with field technicians, and collaborate with internal teams to resolve complex vehicle issues.
The consultant will provide technical guidance, compliance support, and operational advice to franchise owners across Queensland. They will also assist with business planning, procurement, and monitoring adherence to franchise standards.
The Regional Field Support Manager leads and coaches a team of Field Support Representatives to ensure high-quality customer experiences and drive commercial performance. They act as a liaison between field partners and representatives to coordinate resources, manage territories, and implement strategic business goals.
The Customer Experience Executive serves as a primary liaison for key accounts, managing the end-to-end customer experience and operational support for FMI products. This role involves collaborating with internal stakeholders to implement tailored solutions, monitoring ordering patterns, and proactively managing client interactions to ensure service excellence.
The Customer Support Lead will build and manage an in-house, Philippines-based patient support team to provide high-quality, compliant care across multiple digital channels. This role involves designing QA programs, managing staffing schedules, and ensuring all clinical escalations are routed correctly to board-certified OB-GYNs.
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The supervisor manages the day-to-day operations of a regional customer service team, ensuring service delivery meets defined SLAs and productivity goals. They are responsible for coaching team members, resolving complex escalations, and driving continuous process improvements within the department.
You will manage customer inquiries via a ticket system and assist users in effectively utilizing the Impower software for their daily property management tasks. Additionally, you will analyze product-related issues, document solutions, and collaborate with the product and engineering teams to improve the user experience.
The Systems Support Specialist IV is responsible for performing root cause analysis and resolving complex technical problems related to networks, systems, and applications. They will provide both remote and on-site repair services while interfacing with customer IT personnel to ensure efficient business operations.
The Functional Support Consultant will act as a liaison between business stakeholders and technical teams to manage requirements and ensure successful system implementation. They will oversee governance activities, maintain traceability matrices, and support functional readiness across multiple project waves.
The CX & Technology Specialist will manage and optimize customer experience technology platforms, including CRM and digital retail tools, to drive adoption and performance. They will also partner with dealership operations and internal teams to improve digital customer touchpoints and provide strategic reporting insights.
The Customer Support Manager will lead the support team to ensure high-quality service across multiple channels while acting as an escalation point for complex issues. They will also collaborate with internal teams to improve support processes and maintain key performance metrics.
Provide technical assistance and maintenance for packaging equipment and materials to ensure optimal performance at customer sites. Facilitate quality improvements, conduct machine audits, and train customers on the proper operation of Amcor packaging solutions.
The Technical Customer Service Supervisor will lead a team of three specialists while managing technical inquiries and project quotations for hazardous area power distribution solutions. They will act as the primary escalation point to ensure operational excellence and high-quality support for customers in the oil, gas, and offshore sectors.
You will own the end-to-end design, optimization, and governance of service processes and workflows to scale customer experience. This involves leading cross-functional improvement initiatives and partnering with teams like IT BizTech and Analytics to drive operational efficiency.
Manage day-to-day operations of the North America customer support team while serving as a product expert and escalation point for critical issues. Drive operational excellence, mentor team members, and collaborate across departments to ensure service level agreements are met.
The Program Management Support role is responsible for translating client requirements into production floor activities and managing supervisory teams to ensure operational efficiency. This position also oversees clinical management functions, quality compliance, and staff development to meet account performance and profitability objectives.
The Customer Experience Manager oversees end-to-end contract deliverables and manages the day-to-day workload of engineers to ensure quality service delivery. They are responsible for proactively managing customer experience across the lifecycle of core offerings and driving adherence to company best practices.
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The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building the escalation management function, establishing standards, and creating data-driven recovery plans.
The Horticulture Support Manager leads the installation and technical support for container farms while training customers on effective operation and maintenance. This role involves troubleshooting equipment, conducting project audits, and developing internal processes to ensure high farm uptime.
Lead and manage a team of actuarial specialists while providing expert guidance on combo plan design, compliance, and administration. Collaborate with software developers to refine plan administration tools and ensure actuarial accuracy through testing and validation.
The role involves providing expert guidance on combo plan design and administration while supporting customer inquiries and troubleshooting plan-specific issues. You will also collaborate with development teams to refine software features and participate in the testing and validation of new functionalities.
The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.
The Senior Application Support Analyst is responsible for ensuring the performance and reliability of enterprise application platforms through proactive monitoring and incident resolution. This role involves collaborating with product teams, conducting root cause analysis, and mentoring team members to improve support methodologies.
The consultant will translate client requirements into technical user stories and configure core ServiceNow applications like ITSM and CSM. They will also lead the development of scalable solutions, perform integrations, and mentor junior team members.
The manager will oversee a team responsible for the day-to-day support, release planning, and project management of HR systems and modules. They will also act as a change control leader and ensure optimal system configuration through analysis and vendor management.
The Shift Supervisor manages daily Tier 1 and Tier 2 service desk operations, ensuring adherence to SLAs, KPIs, and high-quality customer service. They are responsible for coaching technicians, monitoring ticket quality, and coordinating escalations within a secure federal and DoD-aligned environment.
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The Senior Manager will lead Tier 2/Tier 3 Technical Support teams, overseeing performance, organizational design, and cross-functional partnerships to ensure operational excellence. They are responsible for driving key metrics like CSAT and SLA while shaping long-term support strategy and managing critical customer escalations.
The role involves leading end-to-end customer support operations, including onboarding, ticket management, and the implementation of AI-driven support tools. You will also collaborate cross-functionally to resolve systemic issues and mentor junior team members to ensure high-quality customer experiences.
Provide technical support to a volunteer user base via Slack and email while managing the organization's technology systems and infrastructure. Assist in developing IT policies and recommending new tools to ensure optimal system performance and data security.
Act as the primary contact for resolving sensitive and escalated customer and partner issues while building strategic internal relationships. Lead process improvement efforts and manage outsource vendor relationships to prevent recurring issues.
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