Manage a portfolio of strategic card acquiring merchants to drive growth, performance, and operational excellence. Collaborate with internal teams to optimize transaction success rates and lead Quarterly Business Reviews with VIP partners.
Remote Customer Success Manager Jobs (1,160)
Search = customer success manager
Manage a portfolio of high-value customers to drive adoption, retention, and satisfaction through data-driven pricing analyses. Act as a trusted advisor to help clients maximize revenue and provide feedback to the product team.
Lead high-value enterprise accounts to drive adoption, renewal success, and long-term growth. Design scalable onboarding programs and collaborate with product teams to influence the roadmap based on customer needs.
Federal Customer Success Manager
Riverbed Technology, Inc.
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Full Time
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1 Week Ago
Riverbed Technology, Inc.
The Federal Customer Success Manager drives measurable outcomes for federal customers through disciplined program management of Success and Get Well Plans. The role involves orchestrating cross-functional resources and maintaining accountability to ensure customers realize verified value from purchased solutions.
Ensure an exceptional experience for MasterMind business owner clients through personalized strategic follow-ups and goal tracking. Act as the primary point of contact to resolve issues and collaborate internally to optimize customer service processes.
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Act as the primary owner for customer success across enterprise accounts to drive adoption of AI-powered capabilities and ensure measurable ROI. Collaborate with cross-functional teams to manage customer health, resolve escalations, and build long-term strategic partnerships.
The CSM partners with Account Managers to drive product adoption and engagement for corporate clients across various verticals. They are responsible for onboarding new users, monitoring usage data to ensure ROI, and acting as the internal voice of the customer to guide product innovation.
Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
The Cigna Group
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Full Time
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1 Week Ago
The Cigna Group
Manage a portfolio of pharmacy accounts to drive 340B program performance through data-driven insights and operational support. Serve as the primary contact for clients to ensure compliance, optimize savings, and resolve complex data anomalies.
Manage a portfolio of strategic accounts to drive retention (GRR) and growth (NRR) through business value articulation. Develop forward-looking account strategies and utilize AI-generated signals to prioritize high-impact customer relationships.
Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
Cigna Healthcare
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Full Time
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1 Week Ago
Cigna Healthcare
Manage a portfolio of pharmacy accounts to drive 340B program performance through data-driven insights and operational support. Serve as the primary contact for clients to ensure compliance, optimize savings, and resolve complex data anomalies.
Federal Customer Success Manager
Riverbed Technology, Inc.
·
Full Time
·
1 Week Ago
Riverbed Technology, Inc.
The Federal Customer Success Manager drives measurable customer outcomes through disciplined program management of Success and Get Well Plans. The role orchestrates cross-functional resources to ensure customers realize verified value from purchased solutions.
Independently manage a complex book of veterinary business to drive long-term retention and product adoption. Lead risk mitigation efforts and high-impact business reviews to demonstrate ROI and identify growth opportunities.
Drive product adoption and client retention by serving as the primary point of contact and internal champion for assigned accounts. Develop strategic roadmaps with stakeholders to achieve business goals and identify expansion opportunities.
Lead and mentor the Senior Customer Success Manager team to drive product adoption, improve efficiency, and prevent customer churn. Act as the Voice of the Customer to collaborate with executive leadership on business strategies and manage high-touch client escalations.
Lead and mentor the Senior Customer Success Manager team to drive product adoption, improve efficiency, and prevent customer churn. Act as the Voice of the Customer to collaborate with executive leadership on business strategies and manage high-level customer escalations.
Lead and develop a blended team of Customer Success and Support representatives to deliver an exceptional creator experience. Own day-to-day operations, including coaching staff, handling complex escalations, and driving process improvements to scale workflows.
Customer Success Manager III
Hewlett Packard Enterprise
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Full Time
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1 Week Ago
Hewlett Packard Enterprise
The Customer Success Manager III guides strategic customers through their digital transformation journey to optimize the adoption and consumption of HPE's portfolio. They are responsible for managing post-sales relationships to ensure customers realize maximum value from their investments and to drive account growth.
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Manage a mid-market book of business to drive renewals, expansion, and long-term customer retention. Act as a strategic partner to scientific and procurement stakeholders to align the platform with institutional needs.
Provide high-quality support to the bronze VIP segment and convert them into higher VIP tiers. Promote activities like tournaments and quests while gathering user feedback to increase overall customer satisfaction.
Manage a strategic book of high-value accounts to drive retention, expansion, and long-term customer value. Partner with stakeholders to define success criteria and leverage product data to optimize customer outcomes.
Manage a portfolio of strategic SaaS accounts to ensure successful product adoption, retention, and long-term growth. Act as the primary point of contact to align platform usage with customer business goals and resolve technical or process inefficiencies.
Design and build the entire customer success motion from scratch, including onboarding playbooks and health scoring. Manage a book of pilot accounts and provide strategic messaging advisory to B2B marketers to drive retention and expansion.
Guide customers through security and compliance journeys using Vanta's platform to ensure long-term success and retention. Act as the primary point of contact for a large book of business, providing technical guidance and collaborating cross-functionally to improve the product.
Manage a portfolio of customers as their primary advocate to ensure satisfaction, product adoption, and long-term retention. Collaborate with internal teams to resolve challenges and identify opportunities for account expansion and revenue growth.
Customer Success Manager (Remote)
ProScore Technologies
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Full Time
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1 Week Ago
ProScore Technologies
The Customer Success Manager ensures clients optimize their use of AI-powered compliance tools through onboarding, training, and ongoing support. They act as a trusted advisor between clients and the product team while managing custom projects and administrative billing duties.
Manage a book of business for Concierge and Advisory customers to drive retention and strategic growth. Partner with clients to define success, monitor health via usage data, and collaborate with internal teams to deliver maximum value.
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Manage a high-volume portfolio of mid-market clients to drive ROI and prevent churn. Collaborate with internal teams to improve product feedback and support renewals and upsell opportunities.
Manage a portfolio of strategic enterprise accounts to drive platform adoption, operational success, and revenue expansion. Act as the primary post-sale point of contact, leading business reviews and coordinating cross-functional resources to ensure customer value.
Establish and lead the customer success function for EMEA, guiding enterprise customers through onboarding, implementation, and long-term adoption of the AI search platform. Act as a strategic partner to executive sponsors and a bridge between customers and internal product teams to influence the roadmap.
Lead and develop a team of Customer Success Managers to drive retention, expansion, and measurable business outcomes for enterprise customers. Shape the overall customer success strategy and partner cross-functionally to optimize the customer lifecycle and value realization.
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