The Customer Success Manager guides New Mexico districts through onboarding and program adoption to ensure measurable student reading growth. They manage account health, drive renewals, and collaborate with internal teams to improve product experience.
Remote Customer Success Manager Jobs (1,157)
Search = customer success manager
Serve as the primary post-sales relationship owner for federal customers to ensure successful adoption and operationalization of HiddenLayer solutions. Act as a trusted advisor to drive customer satisfaction, retention, and growth while advocating for customer needs to internal product teams.
The role focuses on building strong customer relationships and driving product adoption and retention within the Life Sciences sector. Responsibilities include managing the full renewal cycle, identifying upsell opportunities, and acting as a customer advocate to influence product improvements.
Drive product adoption and customer value for a large number of customers in the DACH region using 1:1 and 1:many engagement channels. Manage customer onboarding, handle escalations, and collaborate cross-functionally to ensure long-term success and renewal.
Customer Success Manager – Scale (Italian or Spanish Speaker)
Sophos
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Full Time
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2 Weeks Ago
Sophos
Drive product adoption and customer value through 1:1 and 1:many engagement channels for a large EMEA customer base. Manage customer escalations and collaborate cross-functionally to ensure long-term success, renewal, and growth.
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The role focuses on driving the adoption of communication APIs and fostering strong customer relationships to ensure long-term satisfaction and retention. Key duties include developing success plans, monitoring usage patterns, and collaborating with internal teams to resolve customer issues.
Manage high-touch strategic accounts to increase product adoption, drive expansions, and ensure contract renewals. Act as a customer advocate by developing success plans and providing product feedback to the Product Management team.
Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and growth. Manage performance evaluations and lead strategic initiatives to maximize customer lifetime value and prevent churn.
Support medium to large advertisers and agencies by providing timely responses to inquiries. Assist clients with integration, fraud prevention, budgeting, and media planning.
Develop and manage enterprise customer relationships to ensure maximum value from the platform and promote long-term loyalty. Collaborate with Account Managers to handle onboarding, product training, and the removal of roadblocks to growth.
Associate Customer Success Manager
Intrado Life & Safety, Inc.
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Full Time
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2 Weeks Ago
Intrado Life & Safety, Inc.
The Associate Customer Success Manager supports clients through onboarding and adoption to ensure they use products effectively and achieve positive outcomes. The role involves building customer relationships, monitoring performance metrics, and collaborating with internal teams to improve the customer experience.
Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)
Turnitin, LLC
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Full Time
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2 Weeks Ago
Turnitin, LLC
Manage customer retention and growth by securing renewals and identifying expansion opportunities within assigned accounts. Drive product adoption and measurable value through success plans and data-driven business reviews with institutional stakeholders.
Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)
Turnitin, LLC
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Full Time
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2 Weeks Ago
Turnitin, LLC
Manage customer retention and growth by securing renewals and identifying expansion opportunities within assigned accounts. Drive product adoption and measurable value through success plans and data-driven business reviews with institutional stakeholders.
Customer Success Manager (Bilingual English-Quebec French)
Electric
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Full Time
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2 Weeks Ago
Electric
The role involves conducting product demonstrations for French-speaking clients and managing the full post-sales customer lifecycle. Key goals include driving product adoption, retention, and growth while acting as the primary point of contact for a dedicated book of business.
Responsible for governing, protecting, and growing revenue across a portfolio of commercial airline customers through retention and renewal execution. The role focuses on ensuring customers achieve measurable ROI and expanding accounts based on realized value.
The RCM Client Experience Specialist manages the post-sale relationship for a portfolio of RCM customers to drive adoption, retention, and growth. This includes leading the handoff from sales, executing a structured engagement cadence, and translating client feedback into operational improvements.
The Customer Success Manager II serves as the primary point of contact for assigned customers to ensure satisfaction, drive product adoption, and manage renewals. They are responsible for identifying expansion opportunities and collaborating with the product team to inform the roadmap based on customer feedback.
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The Strategic CSM manages a portfolio of SMB accounts to drive revenue retention and expansion through deep customer satisfaction and platform adoption. They are responsible for turning pilot accounts into full deployments and translating clinical data into ROI narratives for executives.
Customer Success Manager- Ad Tech Experience Required! 13 APPLICANTS
Freestar
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Full Time
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2 Weeks Ago
Freestar
Act as the primary technical advisor and strategic partner for premium publisher accounts to optimize ad stack yield. Monitor performance, resolve technical hurdles, and collaborate with internal teams to drive long-term account growth and retention.
The Customer Success Manager will act as a client advocate, managing onboarding and technical solution delivery to ensure maximum product value. They are responsible for driving customer retention, conducting QBRs, and identifying incremental revenue opportunities.
Partner with customers to translate desired business outcomes into actionable objectives and guide them through the GitLab platform adoption journey. Act as the primary liaison between customers and internal teams to ensure retention, growth, and overall satisfaction.
Act as a strategic advisor for US Enterprise and Mid-Market clients to ensure platform adoption and ROI. Drive revenue growth through account expansion, upsells, and the alignment of Ubeya's solutions with client business goals.
Manage a portfolio of 750 small to enterprise accounts to drive product adoption and ensure long-term customer success. Own the full renewal cycle and lead save motions to protect gross retention and identify expansion opportunities.
Customer Success Manager (w/m/d) - Returnless
Returnless / SendDirect B.V.
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Full Time
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2 Weeks Ago
Returnless / SendDirect B.V.
Act as the central contact for German-speaking customers to ensure successful onboarding and long-term value from the Returnless platform. Analyze return process challenges and provide technical and operational solutions via email, phone, and video calls.
Manage a portfolio of mid-market and growth-stage customers, overseeing their onboarding, implementation, and overall adoption. Develop scalable customer success playbooks and collaborate cross-functionally to improve the product roadmap based on customer feedback.
Manage a high-volume portfolio of school district accounts using scalable, digital-first engagement models and automated sequences. Monitor account health signals to trigger interventions and optimize onboarding and renewal campaigns to drive retention.
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Own the full post-sale lifecycle for mid-market accounts, focusing on onboarding, platform adoption, and long-term retention. Drive measurable safety and operational outcomes while identifying expansion opportunities and serving as the voice of the customer internally.
Drive the adoption of WEM solutions across a portfolio of enterprise accounts by developing structured adoption plans and tracking measurable operational outcomes. Act as a subject matter expert to guide clients and internal Technical Account Managers on WFM and EEM workflows.
The Customer Success Manager is responsible for retaining revenue from key accounts by strengthening relationships and ensuring high customer satisfaction. Key duties include executing renewal processes, conducting outreach campaigns, and analyzing usage patterns to improve retention rates.
Act as a strategic partner and advocate for clients to ensure maximum value from imaging IT solutions while driving retention and growth. Manage client escalations and collaborate with internal teams to identify expansion opportunities through cross-sell and upsell initiatives.
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