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The Customer Experience Advocate communicates with policyholders via phone, email, and chat to resolve inquiries and provide accurate product information. They are responsible for documenting requests, educating customers on self-service tools, and meeting performance goals within a fast-paced environment.
At Protective Life, our Customer Experience Advocate Team (CXAT) plays a vital role in delivering exceptional service and support for our policyholders and partners. As a Customer Experience Advocate, you will be the trusted resource for handling inquiries that require in-depth product knowledge and precision. This position calls for strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You’ll interpret customer needs, provide accurate resolutions, and exercise sound judgment while managing sensitive information--all while contributing to our mission of creating a positive, professional experience for every customer interaction.
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Minimum internet performance standards may apply for this role.
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