Manage full-cycle recruitment for Colombia-based roles, including sourcing, interviewing, and closing candidates. Partner with hiring managers to develop customized sourcing strategies and maintain strong pipelines for corporate and GTM positions.
The Quality Assurance Evaluator will audit and score insurance processes against established standards to ensure compliance and performance. They will also provide constructive feedback to agents and identify trends to improve the overall customer experience.
The Senior Systems Administrator will own and improve essential IT operations, including cloud architecture, security tools, and identity management. They will also lead technical projects, mentor junior staff, and ensure compliance with SOX IT general controls.
The Customer Service Representative will handle customer inquiries and complaints across multiple channels to provide effective resolutions. They are responsible for maintaining accurate customer records and educating clients on product features to ensure satisfaction.
You will own the product strategy and roadmap for assigned areas, focusing on identifying customer problems and setting priorities. Additionally, you will independently design and validate functional prototypes using AI tools before collaborating with engineering to deliver production-ready solutions.
You will design and operate agent orchestration systems and build AI features end-to-end, including retrieval and tool calling. Additionally, you will own the foundation of the platform, managing AWS infrastructure, ECS operations, and database performance at scale.
The Insurance Data Analyst will transform complex insurance data into actionable insights to support pricing, underwriting, and retention strategies. They will build and maintain analytical infrastructure, including SQL queries and Power BI dashboards, to track key performance indicators.
You will serve as the first line of support for billing inquiries and collection efforts via phone, chat, and email. Additionally, you will troubleshoot technical issues for SaaS products and guide customers through resolution steps.
The Senior Compensation Analyst will architect and manage sales incentive plans for LATAM and India while advising business leaders on compensation matters. They will also drive annual and mid-year compensation review cycles and ensure pay programs remain competitive and compliant.
You will own the development and deployment of homeowners insurance pricing and risk models, taking complex modeling problems from scoping through production. You will also partner with actuarial, product, and engineering teams to integrate data science solutions into operational workflows.
The Service Representative II will assist customers and moving service providers with order modifications, fee disputes, and payment requests. They are also responsible for identifying process improvement opportunities and performing quality assurance spot-checks on order handling.
The Senior Systems Administrator will own and improve essential IT operations, including cloud architecture, security tools, and identity management systems. They will also lead technical projects, mentor junior staff, and ensure compliance with SOX controls across the enterprise infrastructure.
The People Operations Analyst manages day-to-day HR operational support, including employee lifecycle transactions, ticketing system management, and data maintenance. The role also oversees immigration and work authorization compliance while partnering with U.S.-based stakeholders.
The Agency Activation Coordinator is responsible for high-volume outbound outreach to re-engage dormant or low-producing insurance agents. This role involves identifying reactivation opportunities, executing structured communication cadences, and documenting all interactions within the CRM.
The Senior Product Manager will own the CRM, contract, and claims management platforms, defining product strategy and roadmaps. They will lead cross-functional delivery from discovery through launch while ensuring alignment with business goals and operational efficiency.
The Sales Analytics Specialist will analyze agent performance, loss ratios, and geographic opportunities to drive profitable growth. They will build dashboards, automate reporting workflows, and provide actionable insights to support the distribution organization.
The Virtual Assistant will manage incoming communications, including calls, texts, and emails, to support home inspection companies. They are responsible for scheduling appointments, providing price quotes, and ensuring a high-quality customer experience.
You will own the production reliability, observability, and performance of AI/ML services by managing model lifecycles and infrastructure. Additionally, you will streamline deployment workflows and optimize AI infrastructure to ensure scalable and cost-efficient operations.
Lead the development and maintenance of complex homeowners insurance rating plans and advanced pricing models. Mentor actuarial analysts while collaborating with cross-functional teams to drive strategic pricing initiatives and ensure regulatory compliance.
Analyze roofing architecture using proprietary web-based tools to produce detailed measurement diagrams from aerial imagery. Contribute to team effectiveness, process improvements, and support the onboarding of new team members.
The Senior IT Helpdesk Technician will lead the troubleshooting and resolution of complex technical issues while mentoring junior staff. They are responsible for managing IT equipment deployment, maintaining helpdesk systems, and ensuring compliance with security standards.
Lead the engineering organization in developing AI-first insurance solutions, including the rollout of a new policy administration system. Define the engineering strategy and roadmap while ensuring compliance with regulatory requirements and fostering a high-performing, distributed team.
The Quality Assurance Team Lead will manage and develop a team of auditors to ensure consistent quality standards across insurance processes. They will serve as the primary liaison between the Colombia-based team and U.S. operations leadership to drive performance improvements and compliance.
The specialist is responsible for identifying, recruiting, and onboarding independent insurance agencies to expand the company's distribution network. They will also provide ongoing education and support to agency partners to drive performance and growth.
The Finance Manager will oversee budgeting, forecasting, and financial analysis for the insurance division while managing capital structure and risk assessment models. This role involves high-visibility reporting to senior leadership and collaborating with cross-functional teams to support strategic initiatives and reinsurance partnerships.
The Retention Specialist manages the customer cancellation process by attempting to salvage accounts and resolving service concerns. They are responsible for maintaining accurate retention logs and coordinating with the claims department to address issues.
Advise insurance leadership on legal, regulatory, compliance, and litigation risks while leading and developing the Insurance legal and compliance team. Manage regulatory filings, governance and board support, and cross-functional initiatives that secure approvals, enable market launches, and strengthen examination outcomes.
The Sales Development Representative will conduct outbound outreach to introduce SaaS solutions to the home inspection market. They will also manage prospective client data in the CRM and collaborate with the sales team to build a strong pipeline of qualified opportunities.
The Senior IT Helpdesk Technician will lead the analysis and resolution of complex end-user technical issues while mentoring junior staff. They are responsible for managing IT helpdesk systems, overseeing equipment deployment, and implementing automation to improve operational efficiency.
The Security Architect will design and maintain security measures for cloud workloads, identities, and data while leading threat modeling and incident response efforts. They will also provide technical leadership to the India-based security team and ensure compliance with various security frameworks.
