The Claims Representative is responsible for investigating, documenting, and resolving customer-submitted claims regarding household goods and property damage. They must communicate effectively with customers and service providers to ensure fair outcomes while maintaining accurate records and identifying service trends.
Porch Group
33 Remote Job Openings at Porch Group
The Claims Representative handles inbound calls from contract holders to initiate or follow up on claims. They are responsible for accurately documenting claim information and providing clear communication regarding home warranty services.
The Senior Product Manager will own the roadmap and execution of customer-facing digital experiences for insurance and warranty products. This role involves collaborating with cross-functional teams to deliver intuitive, reliable, and connected journeys across web and mobile platforms.
Manage inbound and outbound calls while accurately inputting data into software platforms. Promote products and services to meet individual sales metrics while maintaining high customer service standards.
Design, deploy, and maintain enterprise IT infrastructure while leading technical projects such as migrations and system upgrades. Develop intelligent automation solutions using scripting and AI to enhance operational efficiency and system performance.
Own the end-to-end administration and development of the Zoho CRM platform, including maintaining existing automations and building new capabilities. Partner with product managers and stakeholders to translate business requirements into technical CRM configurations and data models.
Licensing and Compliance Data Entry Support Representative, HOA
Porch Group
·
Full Time
·
10 days ago
Porch Group
The role involves entering and reviewing agency data within the HOAIC support systems to facilitate the onboarding of new agencies. It also includes collaborating with Licensing, Compliance, and Sales teams to obtain missing information and providing administrative support for account changes.
Provide live technical support to customers via phone, chat, and email for SaaS solutions. Troubleshoot issues and guide customers through the necessary steps to resolve technical problems.
Head of Operations and Claims, AHP & Porch Warranty
Porch Group
·
Full Time
·
11 days ago
Porch Group
Lead and scale the operational engine for the home warranty business, specifically overseeing claims management and contractor network operations. Establish strategic direction, maintain financial controls, and drive operational excellence through KPI tracking and process automation.
The role focuses on U.S., state, and local corporate income tax compliance and income tax accounting under ASC 740. Responsibilities include preparing tax filings, calculating quarterly and annual provisions, and supporting SEC reporting disclosures.
The representative supports clients through the transaction lifecycle by addressing inquiries and managing order workflows. They are also responsible for ensuring data accuracy and reporting system bugs to improve operational performance.
Lead the full lifecycle of insurance product initiatives, focusing on countrywide and multi-state rollouts from ideation to launch. Standardize product documentation and business requirements while tracking performance metrics to drive continuous process improvement.
Lead a POD of DevOps, Compliance, and Release Management roles to design and operate secure, scalable Azure cloud platforms. Ensure operational execution of SOC 2 and ISO 27001 compliance while managing infrastructure costs and platform health.
Transform complex insurance data into actionable insights to drive growth in pricing, underwriting, and retention. Build and maintain analytical infrastructure and Power BI dashboards to track key insurance KPIs.
Lead the vision, strategy, and delivery of consumer experiences for DTC and B2B home warranty products. Drive revenue growth and customer satisfaction by managing product roadmaps, internal tools, and third-party software partnerships.
Perform professional accounting activities including general accounting, fixed assets, and capitalized software management. Review financial reports and staff work to ensure accuracy and compliance with internal policies and regulations.
Lead the success and scaling of the Business Operations function by owning the end-to-end delivery of critical strategic initiatives. Establish the division's operating rhythm, including annual planning, quarterly reviews, and performance tracking.
The Account Executive is responsible for acquiring net-new mortgage customers and driving revenue growth for Floify's point of sale solutions. This involves managing complex sales cycles, delivering tailored software demos, and building relationships with executive stakeholders at financial institutions.
The Underwriter is responsible for reviewing, quoting, and managing a homeowner book of business to meet growth and profitability goals. This includes evaluating risk characteristics and maintaining strong relationships with agency partners.
The role focuses on making outbound calls to prospective home improvement providers to build value and onboard them onto the Porch platform. It involves guiding providers through registration and managing them through their first three completed jobs.
Build and own core insurance platform services including quoting, rating, and policy lifecycle management using AI-native engineering methodologies. Develop agentic capabilities and RAG pipelines to automate underwriting and regulatory compliance within a greenfield platform.
The Sales Executive is responsible for high-volume outbound cold calling and prospecting to build a pipeline of qualified leads. They will present advertising solutions to business owners and execute follow-ups to convert prospects into long-term customers.
Lead the data science strategy to optimize insurance risk and pricing while managing a high-performing team of data scientists and ML engineers. Partner with senior executives to integrate AI-first thinking and deliver measurable business impact across the homeowners insurance platform.
The specialist is responsible for creating, managing, and distributing agent-facing marketing collateral for Homeowners of America and Porch Insurance. This includes coordinating with sales, product, and legal teams to ensure all materials are current, compliant, and effective for independent agents.
The General Manager will have full P&L responsibility for Floify, driving revenue growth, profitability, and product innovation. They will lead cross-functional teams to position the platform as the premier digital lending solution in the mortgage technology market.
Translate campaign briefs into polished, on-brand visual assets across web, email, paid media, and social channels. Partner with channel owners to ensure creative alignment with business goals and maintain reusable design systems.
The role focuses on high-volume outbound cold calling and prospecting to build a pipeline of qualified B2B opportunities. The representative is responsible for presenting advertising solutions and closing new business to meet revenue targets.
Manage day-to-day people operations for the Colombia-based workforce in coordination with an Employer of Record (EOR) partner. Act as the primary bridge between corporate HR and local employees to ensure compliance with Colombian labor laws and alignment with corporate strategy.
Manage the end-to-end cancellation process by attempting to salvage client accounts using retention scripting. Coordinate with the claims department to resolve issues and track all measures taken to retain customers.
Translate campaign briefs into polished, on-brand visual assets across web, email, paid media, and social channels. Collaborate with channel owners to maintain brand consistency and improve reusable design systems and templates.
Provide high-level support to the underwriting team by processing low-complexity quotes, endorsements, renewals, and cancellations. Maintain agency relationships and make sound underwriting decisions based on company criteria and state guidelines.
Field incoming calls, texts, and emails to provide price quotes and sell home inspection services. Schedule appointments by entering client details into booking software and managing office correspondence.
Handle inbound and outbound calls to assist customers with insurance policies, billing, and mortgage verifications. Research customer inquiries and coordinate with underwriters to ensure service levels are met.
